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The differences between order processing specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order processing specialist, becoming a customer relations specialist takes usually requires 6-12 months. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $37,540 average annual salary of an order processing specialist.
The top three skills for an order processing specialist include customer service, data entry and purchase orders. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Order Processing Specialist | Customer Relations Specialist | |
| Yearly salary | $37,540 | $37,827 |
| Hourly rate | $18.05 | $18.19 |
| Growth rate | - | -4% |
| Number of jobs | 46,043 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 52% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
An order processing specialist is a business administrator in charge of processing customer orders by recording and processes daily purchases and activating new customer accounts. Order processing specialists work in collaboration with other teams such as sales and marketing for accurate capture and validation of orders. You may also be required to communicate with customers to confirm orders and ensure that customer requests are met accurately and in time for delivery or pick up.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Order processing specialists and customer relations specialists have different pay scales, as shown below.
| Order Processing Specialist | Customer Relations Specialist | |
| Average salary | $37,540 | $37,827 |
| Salary range | Between $26,000 And $52,000 | Between $27,000 And $52,000 |
| Highest paying City | Mahwah, NJ | Columbia, MD |
| Highest paying state | Rhode Island | Massachusetts |
| Best paying company | Schneider Electric Industrial Services | Deloitte |
| Best paying industry | Health Care | Automotive |
There are a few differences between an order processing specialist and a customer relations specialist in terms of educational background:
| Order Processing Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order processing specialists' and customer relations specialists' demographics:
| Order Processing Specialist | Customer Relations Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |