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The differences between order processing specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order processing specialist, becoming a retention specialist takes usually requires 6-12 months. Additionally, an order processing specialist has an average salary of $37,540, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for an order processing specialist include customer service, data entry and purchase orders. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Order Processing Specialist | Retention Specialist | |
| Yearly salary | $37,540 | $37,175 |
| Hourly rate | $18.05 | $17.87 |
| Growth rate | - | -4% |
| Number of jobs | 46,043 | 199,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 40% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
An order processing specialist is a business administrator in charge of processing customer orders by recording and processes daily purchases and activating new customer accounts. Order processing specialists work in collaboration with other teams such as sales and marketing for accurate capture and validation of orders. You may also be required to communicate with customers to confirm orders and ensure that customer requests are met accurately and in time for delivery or pick up.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Order processing specialists and retention specialists have different pay scales, as shown below.
| Order Processing Specialist | Retention Specialist | |
| Average salary | $37,540 | $37,175 |
| Salary range | Between $26,000 And $52,000 | Between $28,000 And $48,000 |
| Highest paying City | Mahwah, NJ | Los Angeles, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Schneider Electric Industrial Services | Adobe |
| Best paying industry | Health Care | Finance |
There are a few differences between an order processing specialist and a retention specialist in terms of educational background:
| Order Processing Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order processing specialists' and retention specialists' demographics:
| Order Processing Specialist | Retention Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 29.7% Female, 70.3% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |