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The differences between order specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order specialist, becoming a customer relations specialist takes usually requires 6-12 months. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $35,107 average annual salary of an order specialist.
The top three skills for an order specialist include order entry, purchase orders and data entry. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Order Specialist | Customer Relations Specialist | |
| Yearly salary | $35,107 | $37,827 |
| Hourly rate | $16.88 | $18.19 |
| Growth rate | - | -4% |
| Number of jobs | 193,329 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Order specialists and customer relations specialists have different pay scales, as shown below.
| Order Specialist | Customer Relations Specialist | |
| Average salary | $35,107 | $37,827 |
| Salary range | Between $26,000 And $46,000 | Between $27,000 And $52,000 |
| Highest paying City | Cranston, RI | Columbia, MD |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | Chemonics | Deloitte |
| Best paying industry | Health Care | Automotive |
There are a few differences between an order specialist and a customer relations specialist in terms of educational background:
| Order Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order specialists' and customer relations specialists' demographics:
| Order Specialist | Customer Relations Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |