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The differences between order specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order specialist, becoming a service specialist takes usually requires 6-12 months. Additionally, a service specialist has an average salary of $44,150, which is higher than the $35,107 average annual salary of an order specialist.
The top three skills for an order specialist include order entry, purchase orders and data entry. The most important skills for a service specialist are patients, social work, and criminal justice.
| Order Specialist | Service Specialist | |
| Yearly salary | $35,107 | $44,150 |
| Hourly rate | $16.88 | $21.23 |
| Growth rate | - | -4% |
| Number of jobs | 193,329 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Order specialists and service specialists have different pay scales, as shown below.
| Order Specialist | Service Specialist | |
| Average salary | $35,107 | $44,150 |
| Salary range | Between $26,000 And $46,000 | Between $27,000 And $71,000 |
| Highest paying City | Cranston, RI | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | Chemonics | Ropes & Gray |
| Best paying industry | Health Care | Technology |
There are a few differences between an order specialist and a service specialist in terms of educational background:
| Order Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order specialists' and service specialists' demographics:
| Order Specialist | Service Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |