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Pc deployment technician vs lead support technician

The differences between pc deployment technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc deployment technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $46,198 average annual salary of a pc deployment technician.

The top three skills for a pc deployment technician include desktop support, windows xp and asset management. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Pc deployment technician vs lead support technician overview

PC Deployment TechnicianLead Support Technician
Yearly salary$46,198$95,420
Hourly rate$22.21$45.88
Growth rate10%10%
Number of jobs68,614115,952
Job satisfaction--
Most common degreeAssociate Degree, 50%Bachelor's Degree, 54%
Average age4242
Years of experience22

Pc deployment technician vs lead support technician salary

Pc deployment technicians and lead support technicians have different pay scales, as shown below.

PC Deployment TechnicianLead Support Technician
Average salary$46,198$95,420
Salary rangeBetween $34,000 And $62,000Between $64,000 And $140,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Google
Best paying industry-Technology

Differences between pc deployment technician and lead support technician education

There are a few differences between a pc deployment technician and a lead support technician in terms of educational background:

PC Deployment TechnicianLead Support Technician
Most common degreeAssociate Degree, 50%Bachelor's Degree, 54%
Most common majorComputer Information SystemsComputer Science
Most common collegeCarnegie Mellon UniversityStanford University

Pc deployment technician vs lead support technician demographics

Here are the differences between pc deployment technicians' and lead support technicians' demographics:

PC Deployment TechnicianLead Support Technician
Average age4242
Gender ratioMale, 91.9% Female, 8.1%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.9% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc deployment technician and lead support technician duties and responsibilities

Pc deployment technician example responsibilities.

  • Manage a team of 8 to 15 technicians on conversion day; troubleshoot hardware and software issues.
  • Used SCCM to perform the imaging process and distribution of applications to workstations.
  • Have a good understanding of TCP/IP.
  • Verify PCs are returned with appropriate components.
  • Repair PCs, programme databases and maintain those databases.
  • Perform software upgrades, patch management, and remote assistance through Microsoft SCCM.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Pc deployment technician vs lead support technician skills

Common pc deployment technician skills
  • Desktop Support, 12%
  • Windows XP, 8%
  • Asset Management, 8%
  • Remedy, 7%
  • New PC, 6%
  • Troubleshoot, 4%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

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