Pc deployment technician vs level senior technician

Differences between pc deployment technician and level senior technician duties and responsibilities

Pc deployment technician example responsibilities.

• Manage a team of 8 to 15 technicians on conversion day; troubleshoot hardware and software issues.
• Used SCCM to perform the imaging process and distribution of applications to workstations.
• Have a good understanding of TCP/IP.
• Verify PCs are returned with appropriate components.
• Repair PCs, programme databases and maintain those databases.
• Perform software upgrades, patch management, and remote assistance through Microsoft SCCM.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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