Phone technician vs customer service technician

The differences between phone technicians and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, a phone technician has an average salary of $42,690, which is higher than the $36,757 average annual salary of a customer service technician.

The top three skills for a phone technician include customer service, cell phones and phone system. The most important skills for a customer service technician are basic math, math, and pathogens.

Phone technician vs customer service technician overview

	Phone Technician	Customer Service Technician
Yearly salary	$42,690	$36,757
Hourly rate	$20.52	$17.67
Growth rate	8%	-4%
Number of jobs	41,324	282,953
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 33%
Average age	45	40
Years of experience	-	12

Phone technician vs customer service technician salary

Phone technicians and customer service technicians have different pay scales, as shown below.

	Phone Technician	Customer Service Technician
Average salary	$42,690	$36,757
Salary range	Between $31,000 And $58,000	Between $27,000 And $49,000
Highest paying City	-	Newark, DE
Highest paying state	-	Massachusetts
Best paying company	-	GAVS Technologies
Best paying industry	-	Manufacturing

Differences between phone technician and customer service technician education

There are a few differences between a phone technician and a customer service technician in terms of educational background:

	Phone Technician	Customer Service Technician
Most common degree	High School Diploma, 35%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	New York University	-

Phone technician vs customer service technician demographics

Here are the differences between phone technicians' and customer service technicians' demographics:

	Phone Technician	Customer Service Technician
Average age	45	40
Gender ratio	Male, 77.3% Female, 22.7%	Male, 58.4% Female, 41.6%
Race ratio	Black or African American, 11.7% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 6.3% White, 57.9% American Indian and Alaska Native, 0.6%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between phone technician and customer service technician duties and responsibilities

Phone technician example responsibilities.

Manage telecommunications installation and repair for hospital Nortel network.
Repair LCD and programming on various computers
Used POS system to determine which repair needs to be start.
Coordinate the maintenance and repair of T1's and associate electronic equipment.
Resolve DXU hardware problems and BS fault alarms with Ericsson OMT software.
Activate phones, run tests on the phones, and reprogram the phones.

Customer service technician example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.
Create interactive PowerPoint structures for artists to continue in development.
Demonstrate superb organizational and multitasking abilities

Phone technician vs customer service technician skills

Common phone technician skills

Customer Service, 22%
Cell Phones, 7%
Phone System, 7%
VoIP, 5%
Windows, 4%
Cellular Devices, 4%

Common customer service technician skills

Basic Math, 33%
Math, 20%
Pathogens, 12%
Customer Service, 6%
Technical Support, 4%
Strong Customer Service, 3%

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Phone Technician
Phone Technician vs Customer Service Technician

Updated January 8, 2025

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