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Planned giving officer vs director, customer relations

The differences between planned giving officers and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a planned giving officer and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $57,443 average annual salary of a planned giving officer.

The top three skills for a planned giving officer include alumni, powerpoint and appeals. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Planned giving officer vs director, customer relations overview

Planned Giving OfficerDirector, Customer Relations
Yearly salary$57,443$134,672
Hourly rate$27.62$64.75
Growth rate8%8%
Number of jobs55,91826,470
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 65%
Average age4242
Years of experience44

What does a planned giving officer do?

Planned Giving Officers are responsible for evaluating, planning and implementing, and directing all aspects of their program. They are in charge of identifying prospects through direct mail programs and referrals from different sources. They deal with a wide range of donor cultivation, including working with the development staff to develop a planned giving as a strategic fundraising plan. They can work from their home offices and travel or work at the office, depending on the situation.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Planned giving officer vs director, customer relations salary

Planned giving officers and directors, customer relations have different pay scales, as shown below.

Planned Giving OfficerDirector, Customer Relations
Average salary$57,443$134,672
Salary rangeBetween $40,000 And $80,000Between $91,000 And $197,000
Highest paying CityNew Haven, CTCarson City, NV
Highest paying stateDelawareNevada
Best paying companyRotary InternationalCalifornia Resources
Best paying industryNon ProfitsManufacturing

Differences between planned giving officer and director, customer relations education

There are a few differences between a planned giving officer and a director, customer relations in terms of educational background:

Planned Giving OfficerDirector, Customer Relations
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Planned giving officer vs director, customer relations demographics

Here are the differences between planned giving officers' and directors, customer relations' demographics:

Planned Giving OfficerDirector, Customer Relations
Average age4242
Gender ratioMale, 71.9% Female, 28.1%Male, 46.1% Female, 53.9%
Race ratioBlack or African American, 5.9% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.8% American Indian and Alaska Native, 0.4%Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage16%16%

Differences between planned giving officer and director, customer relations duties and responsibilities

Planned giving officer example responsibilities.

  • Manage, coordinate, and synchronize all unit redeployment efforts.
  • Manage SharePoint data system for facility safety inspections and inventory tracking; develop organizational plan and access for over 3K personnel.
  • Develop and coordinate USMC classify requirements and ensure they are included in appropriate planning documents and forums throughout DoD.
  • Coordinate VIP visits to the unit.
  • Perform long-range assessments of an operation's progress and maintain estimates of available combat power.
  • Develop and implement deliberate and crisis action plans in accordance with DOD regulations and policy directives.
  • Show more

Director, customer relations example responsibilities.

  • Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
  • Attend morning meeting daily and attend Medicare meetings weekly.
  • Assist with payroll and create excel spreadsheets to document all sales status and quotas.
  • Alert all departments through creating and delivering reports for guest preferences and VIP's.
  • Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
  • Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.
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Planned giving officer vs director, customer relations skills

Common planned giving officer skills
  • Alumni, 26%
  • PowerPoint, 17%
  • Appeals, 6%
  • Annuities, 6%
  • Remainder, 5%
  • Strategic Plan, 5%
Common director, customer relations skills
  • Customer Relations, 16%
  • Leveraged, 11%
  • Government Relations, 5%
  • Press Releases, 5%
  • Payroll, 5%
  • Customer Complaints, 4%

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