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The differences between planned giving officers and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a planned giving officer and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $57,443 average annual salary of a planned giving officer.
The top three skills for a planned giving officer include alumni, powerpoint and appeals. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.
| Planned Giving Officer | Director, Customer Relations | |
| Yearly salary | $57,443 | $134,672 |
| Hourly rate | $27.62 | $64.75 |
| Growth rate | 8% | 8% |
| Number of jobs | 55,918 | 26,470 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
Planned Giving Officers are responsible for evaluating, planning and implementing, and directing all aspects of their program. They are in charge of identifying prospects through direct mail programs and referrals from different sources. They deal with a wide range of donor cultivation, including working with the development staff to develop a planned giving as a strategic fundraising plan. They can work from their home offices and travel or work at the office, depending on the situation.
Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.
Planned giving officers and directors, customer relations have different pay scales, as shown below.
| Planned Giving Officer | Director, Customer Relations | |
| Average salary | $57,443 | $134,672 |
| Salary range | Between $40,000 And $80,000 | Between $91,000 And $197,000 |
| Highest paying City | New Haven, CT | Carson City, NV |
| Highest paying state | Delaware | Nevada |
| Best paying company | Rotary International | California Resources |
| Best paying industry | Non Profits | Manufacturing |
There are a few differences between a planned giving officer and a director, customer relations in terms of educational background:
| Planned Giving Officer | Director, Customer Relations | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between planned giving officers' and directors, customer relations' demographics:
| Planned Giving Officer | Director, Customer Relations | |
| Average age | 42 | 42 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 46.1% Female, 53.9% |
| Race ratio | Black or African American, 5.9% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.8% American Indian and Alaska Native, 0.4% | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 16% | 16% |