Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between pool managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a contact center manager has an average salary of $57,880, which is higher than the $35,205 average annual salary of a pool manager.
The top three skills for a pool manager include customer service, aquatic facility and cleanliness. The most important skills for a contact center manager are professional development, IVR, and project management.
| Pool Manager | Contact Center Manager | |
| Yearly salary | $35,205 | $57,880 |
| Hourly rate | $16.93 | $27.83 |
| Growth rate | - | 6% |
| Number of jobs | 87,939 | 117,401 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A pool manager is in charge of overseeing the daily operations at indoor and outdoor pools. Among their responsibilities include managing budgets and employee schedules, delegating tasks to staff, developing and implementing marketing strategies, and training new workforce members. There are also instances where they must produce progress reports, liaise with vendors or suppliers, and address issues and concerns, resolving them promptly and efficiently. Furthermore, a pool manager must monitor the progress of all operations, enforcing the company's safety policies and regulations to maintain a safe and healthy environment for everyone.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Pool managers and contact center managers have different pay scales, as shown below.
| Pool Manager | Contact Center Manager | |
| Average salary | $35,205 | $57,880 |
| Salary range | Between $24,000 And $51,000 | Between $28,000 And $119,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Portland State University | Capgemini |
| Best paying industry | - | - |
There are a few differences between a pool manager and a contact center manager in terms of educational background:
| Pool Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between pool managers' and contact center managers' demographics:
| Pool Manager | Contact Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 53.7% Female, 46.3% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.2% Asian, 7.3% White, 66.2% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |