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The differences between production support specialists and senior information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support specialist and a senior information technology specialist. Additionally, a senior information technology specialist has an average salary of $103,478, which is higher than the $80,689 average annual salary of a production support specialist.
The top three skills for a production support specialist include troubleshoot, java and escalate. The most important skills for a senior information technology specialist are customer service, database, and technical support.
| Production Support Specialist | Senior Information Technology Specialist | |
| Yearly salary | $80,689 | $103,478 |
| Hourly rate | $38.79 | $49.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,790 | 111,996 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the manufacturing industry, a production support specialist is in charge of providing technical production support to employees and enterprise clients. It is their duty to coordinate with customer support groups, establish guidelines and budgets, gather and analyze data, perform extensive research and analysis to find and implement solutions against issues, and handle customer requests promptly and efficiently. Moreover, a production support specialist must maintain an active communication line with staff, all while enforcing the company's policies and regulations.
A senior information technology specialist is responsible for handling technology systems and network issues, ensuring the efficiency and optimal performance of the database by configuration and improving network infrastructures. Senior information technology specialists also design computer systems and applications to support business functions and operations, depending on the requirements and budget limitations. They create resolution reports for reference and recommend strategic techniques to prevent the reoccurrence of defects and malfunctions. A senior information technology specialist must have excellent communication and technical skills, especially in responding to the end-users' inquiries and concerns about the servers.
Production support specialists and senior information technology specialists have different pay scales, as shown below.
| Production Support Specialist | Senior Information Technology Specialist | |
| Average salary | $80,689 | $103,478 |
| Salary range | Between $52,000 And $122,000 | Between $78,000 And $136,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | HSBC Bank | Ropes & Gray |
| Best paying industry | Pharmaceutical | Energy |
There are a few differences between a production support specialist and a senior information technology specialist in terms of educational background:
| Production Support Specialist | Senior Information Technology Specialist | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 62% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support specialists' and senior information technology specialists' demographics:
| Production Support Specialist | Senior Information Technology Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.6% Female, 35.4% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.4% Asian, 14.1% White, 53.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |