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The differences between production support technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a desk support technician. Additionally, a production support technician has an average salary of $57,726, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Production Support Technician | Desk Support Technician | |
| Yearly salary | $57,726 | $40,715 |
| Hourly rate | $27.75 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 162,450 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Production support technicians and desk support technicians have different pay scales, as shown below.
| Production Support Technician | Desk Support Technician | |
| Average salary | $57,726 | $40,715 |
| Salary range | Between $33,000 And $98,000 | Between $26,000 And $62,000 |
| Highest paying City | Jersey City, NJ | South San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Jefferies | BNY Mellon |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a production support technician and a desk support technician in terms of educational background:
| Production Support Technician | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support technicians' and desk support technicians' demographics:
| Production Support Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |