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Production support technician vs hardware technician

The differences between production support technicians and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a hardware technician. Additionally, a production support technician has an average salary of $57,726, which is higher than the $47,851 average annual salary of a hardware technician.

The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a hardware technician are customer service, technical support, and network printers.

Production support technician vs hardware technician overview

Production Support TechnicianHardware Technician
Yearly salary$57,726$47,851
Hourly rate$27.75$23.01
Growth rate10%10%
Number of jobs162,45085,174
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Average age4242
Years of experience22

What does a production support technician do?

Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.

What does a hardware technician do?

A hardware technician is typically in charge of providing technical support to clients or employees, ensuring efficiency and client satisfaction. In a company setting, a hardware technician is responsible for performing initial assessments on computer hardware, troubleshooting, diagnosing problems, and providing step by step solutions to solve the issues. They may also perform corrective repairs on problems and conduct regular maintenance checks to ensure the quality of equipment. Furthermore, as a hardware technician, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Production support technician vs hardware technician salary

Production support technicians and hardware technicians have different pay scales, as shown below.

Production Support TechnicianHardware Technician
Average salary$57,726$47,851
Salary rangeBetween $33,000 And $98,000Between $32,000 And $71,000
Highest paying CityJersey City, NJSan Francisco, CA
Highest paying stateNew JerseyDelaware
Best paying companyJefferiesApple
Best paying industryManufacturingTechnology

Differences between production support technician and hardware technician education

There are a few differences between a production support technician and a hardware technician in terms of educational background:

Production Support TechnicianHardware Technician
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Production support technician vs hardware technician demographics

Here are the differences between production support technicians' and hardware technicians' demographics:

Production Support TechnicianHardware Technician
Average age4242
Gender ratioMale, 79.2% Female, 20.8%Male, 90.0% Female, 10.0%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support technician and hardware technician duties and responsibilities

Production support technician example responsibilities.

  • Used SQL to troubleshoot database problems and report the problems to the appropriate development team.
  • Convert company intranet site from .asp to SharePoint.
  • Audit for compliance and control of procedures/records per ISO safety standards.
  • Perform installations, modifications, repairs PC peripheral devices & Verari products.
  • Prepare test environment and test data for various testing purposes using DB2 utilities.
  • Perform yearly VPP audit evaluations and write the facility's OSHA VPP annual report.
  • Show more

Hardware technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Manage all customer network equipment including routers, switches, WLC's, AP's, and firewalls.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Work to troubleshoot OS and hardware issue on many computers and peripherals.
  • Test and troubleshoot: reset bios and perform power-on-self-test on servers and PCs, perform power on tests on various electronics.
  • Update LAN spreadsheets with appropriate computer information.
  • Show more

Production support technician vs hardware technician skills

Common production support technician skills
  • Troubleshoot, 12%
  • POS, 7%
  • SQL, 6%
  • Technical Support, 6%
  • Windows, 6%
  • PC, 5%
Common hardware technician skills
  • Customer Service, 6%
  • Technical Support, 5%
  • Network Printers, 5%
  • Desktop Support, 5%
  • Test Equipment, 4%
  • Switches, 4%

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