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The differences between production support technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $57,726 average annual salary of a production support technician.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Production Support Technician | Lead Support Technician | |
| Yearly salary | $57,726 | $95,420 |
| Hourly rate | $27.75 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 162,450 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Production support technicians and lead support technicians have different pay scales, as shown below.
| Production Support Technician | Lead Support Technician | |
| Average salary | $57,726 | $95,420 |
| Salary range | Between $33,000 And $98,000 | Between $64,000 And $140,000 |
| Highest paying City | Jersey City, NJ | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Jefferies | |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a production support technician and a lead support technician in terms of educational background:
| Production Support Technician | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support technicians' and lead support technicians' demographics:
| Production Support Technician | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |