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Production support technician vs production support

The differences between production support technicians and production supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a production support. Additionally, a production support technician has an average salary of $57,726, which is higher than the $49,480 average annual salary of a production support.

The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a production support are java, unix, and troubleshoot.

Production support technician vs production support overview

Production Support TechnicianProduction Support
Yearly salary$57,726$49,480
Hourly rate$27.75$23.79
Growth rate10%10%
Number of jobs162,450117,902
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 53%
Average age4242
Years of experience22

What does a production support technician do?

Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.

What does a production support do?

Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.

Production support technician vs production support salary

Production support technicians and production supports have different pay scales, as shown below.

Production Support TechnicianProduction Support
Average salary$57,726$49,480
Salary rangeBetween $33,000 And $98,000Between $26,000 And $92,000
Highest paying CityJersey City, NJNew York, NY
Highest paying stateNew JerseyNew Jersey
Best paying companyJefferiesBloomberg
Best paying industryManufacturing-

Differences between production support technician and production support education

There are a few differences between a production support technician and a production support in terms of educational background:

Production Support TechnicianProduction Support
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Production support technician vs production support demographics

Here are the differences between production support technicians' and production supports' demographics:

Production Support TechnicianProduction Support
Average age4242
Gender ratioMale, 79.2% Female, 20.8%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4%Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support technician and production support duties and responsibilities

Production support technician example responsibilities.

  • Used SQL to troubleshoot database problems and report the problems to the appropriate development team.
  • Convert company intranet site from .asp to SharePoint.
  • Audit for compliance and control of procedures/records per ISO safety standards.
  • Perform installations, modifications, repairs PC peripheral devices & Verari products.
  • Prepare test environment and test data for various testing purposes using DB2 utilities.
  • Perform yearly VPP audit evaluations and write the facility's OSHA VPP annual report.
  • Show more

Production support example responsibilities.

  • Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
  • Work on WebSphere initiations to improve the performance of the Java base applications/UIs.
  • Upgrade, test and install the R11 release of Autosys and propagate to the production environment.
  • Term employees from hr system.
  • Use of ISPF develop systems, REXX, CLIST, COBOL, JCL, PROCS, DB2, IMS.
  • Perform printer mapping to PC.
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Production support technician vs production support skills

Common production support technician skills
  • Troubleshoot, 12%
  • POS, 7%
  • SQL, 6%
  • Technical Support, 6%
  • Windows, 6%
  • PC, 5%
Common production support skills
  • Java, 11%
  • Unix, 7%
  • Troubleshoot, 6%
  • C++, 6%
  • Infrastructure, 6%
  • Linux, 5%

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