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Production support technician vs technician support team leader

The differences between production support technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $57,726 average annual salary of a production support technician.

The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Production support technician vs technician support team leader overview

Production Support TechnicianTechnician Support Team Leader
Yearly salary$57,726$88,988
Hourly rate$27.75$42.78
Growth rate10%10%
Number of jobs162,450142,576
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 56%
Average age4242
Years of experience22

What does a production support technician do?

Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.

What does a technician support team leader do?

The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.

Production support technician vs technician support team leader salary

Production support technicians and technician support team leaders have different pay scales, as shown below.

Production Support TechnicianTechnician Support Team Leader
Average salary$57,726$88,988
Salary rangeBetween $33,000 And $98,000Between $64,000 And $122,000
Highest paying CityJersey City, NJSan Mateo, CA
Highest paying stateNew JerseyNew York
Best paying companyJefferiesChevron
Best paying industryManufacturingTechnology

Differences between production support technician and technician support team leader education

There are a few differences between a production support technician and a technician support team leader in terms of educational background:

Production Support TechnicianTechnician Support Team Leader
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Production support technician vs technician support team leader demographics

Here are the differences between production support technicians' and technician support team leaders' demographics:

Production Support TechnicianTechnician Support Team Leader
Average age4242
Gender ratioMale, 79.2% Female, 20.8%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support technician and technician support team leader duties and responsibilities

Production support technician example responsibilities.

  • Used SQL to troubleshoot database problems and report the problems to the appropriate development team.
  • Convert company intranet site from .asp to SharePoint.
  • Audit for compliance and control of procedures/records per ISO safety standards.
  • Perform installations, modifications, repairs PC peripheral devices & Verari products.
  • Prepare test environment and test data for various testing purposes using DB2 utilities.
  • Perform yearly VPP audit evaluations and write the facility's OSHA VPP annual report.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Production support technician vs technician support team leader skills

Common production support technician skills
  • Troubleshoot, 12%
  • POS, 7%
  • SQL, 6%
  • Technical Support, 6%
  • Windows, 6%
  • PC, 5%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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