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The differences between production support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support technician and a technician support tier. Additionally, a production support technician has an average salary of $57,726, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a production support technician include troubleshoot, POS and SQL. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Production Support Technician | Technician Support Tier | |
| Yearly salary | $57,726 | $54,889 |
| Hourly rate | $27.75 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 162,450 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production Support Technicians ensure the availability of the materials needed for production. Besides putting preventative maintenance techniques into practice and ensuring that the factory remains safe for each worker, production support technicians also identify faults and troubleshoot where possible. They inspect machinery and update the workers and management about the faults. Also, production support technicians analyze products and performance and then make the right recommendations. Moreover, they ensure that the staff members remain updated about the safety and health regulations.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Production support technicians and technician support tiers have different pay scales, as shown below.
| Production Support Technician | Technician Support Tier | |
| Average salary | $57,726 | $54,889 |
| Salary range | Between $33,000 And $98,000 | Between $38,000 And $78,000 |
| Highest paying City | Jersey City, NJ | Benicia, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Jefferies | Scantron |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a production support technician and a technician support tier in terms of educational background:
| Production Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support technicians' and technician support tiers' demographics:
| Production Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.2% Female, 20.8% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.8% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |