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The differences between program & events managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a contact center manager has an average salary of $57,880, which is higher than the $51,412 average annual salary of a program & events manager.
The top three skills for a program & events manager include project management, event planning and event management. The most important skills for a contact center manager are professional development, IVR, and project management.
| Program & Events Manager | Contact Center Manager | |
| Yearly salary | $51,412 | $57,880 |
| Hourly rate | $24.72 | $27.83 |
| Growth rate | 10% | 6% |
| Number of jobs | 128,668 | 117,401 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 80% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
Program and events managers are responsible for planning, organizing, and hosting events for an organization. You will research and secure event venues, plan and manage events' calendar, and assist with event marketing. As a program and events manager, you will negotiate agreements and quotes with vendors, track budgets and timeframes, and assist the organization in improving brand visibility and growth through events. Other duties include negotiating sponsorship deals, managing communication and branding, and obtaining permits.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Program & events managers and contact center managers have different pay scales, as shown below.
| Program & Events Manager | Contact Center Manager | |
| Average salary | $51,412 | $57,880 |
| Salary range | Between $29,000 And $88,000 | Between $28,000 And $119,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | Capgemini |
| Best paying industry | - | - |
There are a few differences between a program & events manager and a contact center manager in terms of educational background:
| Program & Events Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 80% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between program & events managers' and contact center managers' demographics:
| Program & Events Manager | Contact Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 23.1% Female, 76.9% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |