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Project team member vs call center manager

The differences between project team members and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call center manager has an average salary of $37,614, which is higher than the $28,349 average annual salary of a project team member.

The top three skills for a project team member include PET, cleanliness and R. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Project team member vs call center manager overview

Project Team MemberCall Center Manager
Yearly salary$28,349$37,614
Hourly rate$13.63$18.08
Growth rate-6%
Number of jobs251,122123,791
Job satisfaction--
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 60%
Average age4747
Years of experience--

Project team member vs call center manager salary

Project team members and call center managers have different pay scales, as shown below.

Project Team MemberCall Center Manager
Average salary$28,349$37,614
Salary rangeBetween $22,000 And $35,000Between $23,000 And $60,000
Highest paying City-Baltimore, MD
Highest paying state-Maryland
Best paying company-Scantron
Best paying industry-Technology

Differences between project team member and call center manager education

There are a few differences between a project team member and a call center manager in terms of educational background:

Project Team MemberCall Center Manager
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Project team member vs call center manager demographics

Here are the differences between project team members' and call center managers' demographics:

Project Team MemberCall Center Manager
Average age4747
Gender ratioMale, 61.2% Female, 38.8%Male, 52.6% Female, 47.4%
Race ratioBlack or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.6% American Indian and Alaska Native, 0.7%Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage10%10%

Differences between project team member and call center manager duties and responsibilities

Project team member example responsibilities.

  • Lead team that develop an integrate database with a web-base user interface that allow repair crews in locating information and equipment.
  • Develop a presentation layer using JSP, HTML, CSS and client validations using JavaScript.
  • Develop view pages using HTML, JSP.
  • Validate HTML pages with the help of JavaScript.
  • Develop database objects and SQL quires PL/SQL.
  • Mentore and train new hires within PMO.
  • Show more

Call center manager example responsibilities.

  • Lead the project to upgrade the WFM system to the current vendor version.
  • Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
  • Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
  • Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
  • Accomplish Medicare standards with qualitative and quantitative measures.
  • Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
  • Show more

Project team member vs call center manager skills

Common project team member skills
  • PET, 29%
  • Cleanliness, 18%
  • R, 8%
  • CAD, 4%
  • Solidworks, 3%
  • MATLAB, 2%
Common call center manager skills
  • Strong Customer Service, 17%
  • Customer Satisfaction, 7%
  • Call Center Management, 4%
  • Process Improvement, 4%
  • Center Management, 4%
  • Payroll, 4%

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