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The differences between provider services representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $33,858 average annual salary of a provider services representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Provider Services Representative | Associate Customer Service Representative | |
| Yearly salary | $33,858 | $35,215 |
| Hourly rate | $16.28 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Provider services representatives and associate customer service representatives have different pay scales, as shown below.
| Provider Services Representative | Associate Customer Service Representative | |
| Average salary | $33,858 | $35,215 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $46,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | Oracle | Deutsche Bank |
| Best paying industry | Health Care | Finance |
There are a few differences between a provider services representative and an associate customer service representative in terms of educational background:
| Provider Services Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and associate customer service representatives' demographics:
| Provider Services Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |