Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between provider services representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $33,858 average annual salary of a provider services representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Provider Services Representative | Client Representative | |
| Yearly salary | $33,858 | $41,785 |
| Hourly rate | $16.28 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 238,735 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Provider services representatives and client representatives have different pay scales, as shown below.
| Provider Services Representative | Client Representative | |
| Average salary | $33,858 | $41,785 |
| Salary range | Between $24,000 And $46,000 | Between $28,000 And $60,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Oracle | IBM |
| Best paying industry | Health Care | Technology |
There are a few differences between a provider services representative and a client representative in terms of educational background:
| Provider Services Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and client representatives' demographics:
| Provider Services Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |