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The differences between provider services representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $33,858 average annual salary of a provider services representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Provider Services Representative | Customer Relations Representative | |
| Yearly salary | $33,858 | $38,632 |
| Hourly rate | $16.28 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Provider services representatives and customer relations representatives have different pay scales, as shown below.
| Provider Services Representative | Customer Relations Representative | |
| Average salary | $33,858 | $38,632 |
| Salary range | Between $24,000 And $46,000 | Between $29,000 And $50,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Oracle | Cook Children's Medical Center |
| Best paying industry | Health Care | Finance |
There are a few differences between a provider services representative and a customer relations representative in terms of educational background:
| Provider Services Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and customer relations representatives' demographics:
| Provider Services Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |