Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between provider services representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $33,858 average annual salary of a provider services representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Provider Services Representative | Customer Support Representative | |
| Yearly salary | $33,858 | $37,404 |
| Hourly rate | $16.28 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Provider services representatives and customer support representatives have different pay scales, as shown below.
| Provider Services Representative | Customer Support Representative | |
| Average salary | $33,858 | $37,404 |
| Salary range | Between $24,000 And $46,000 | Between $29,000 And $47,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | Oracle | University of California, Berkeley |
| Best paying industry | Health Care | Finance |
There are a few differences between a provider services representative and a customer support representative in terms of educational background:
| Provider Services Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and customer support representatives' demographics:
| Provider Services Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |