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The differences between provider services representatives and enrollment representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and an enrollment representative. Additionally, a provider services representative has an average salary of $33,858, which is higher than the $31,463 average annual salary of an enrollment representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for an enrollment representative are home health, customer service, and data entry.
| Provider Services Representative | Enrollment Representative | |
| Yearly salary | $33,858 | $31,463 |
| Hourly rate | $16.28 | $15.13 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 185,567 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.
Provider services representatives and enrollment representatives have different pay scales, as shown below.
| Provider Services Representative | Enrollment Representative | |
| Average salary | $33,858 | $31,463 |
| Salary range | Between $24,000 And $46,000 | Between $25,000 And $38,000 |
| Highest paying City | New York, NY | Temecula, CA |
| Highest paying state | New York | California |
| Best paying company | Oracle | Curry College |
| Best paying industry | Health Care | Non Profits |
There are a few differences between a provider services representative and an enrollment representative in terms of educational background:
| Provider Services Representative | Enrollment Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and enrollment representatives' demographics:
| Provider Services Representative | Enrollment Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 29.1% Female, 70.9% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |