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Provider services representative vs player services representative

The differences between provider services representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a player services representative. Additionally, a provider services representative has an average salary of $33,858, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a player services representative are guest service, data entry, and customer service.

Provider services representative vs player services representative overview

Provider Services RepresentativePlayer Services Representative
Yearly salary$33,858$28,843
Hourly rate$16.28$13.87
Growth rate-4%-4%
Number of jobs252,118218,951
Job satisfaction--
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 35%
Average age4040
Years of experience1212

What does a provider services representative do?

A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

Provider services representative vs player services representative salary

Provider services representatives and player services representatives have different pay scales, as shown below.

Provider Services RepresentativePlayer Services Representative
Average salary$33,858$28,843
Salary rangeBetween $24,000 And $46,000Between $22,000 And $36,000
Highest paying CityNew York, NYSacramento, CA
Highest paying stateNew YorkMassachusetts
Best paying companyOracleDiablo Country Club
Best paying industryHealth CareHospitality

Differences between provider services representative and player services representative education

There are a few differences between a provider services representative and a player services representative in terms of educational background:

Provider Services RepresentativePlayer Services Representative
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 35%
Most common majorBusinessBusiness
Most common college--

Provider services representative vs player services representative demographics

Here are the differences between provider services representatives' and player services representatives' demographics:

Provider Services RepresentativePlayer Services Representative
Average age4040
Gender ratioMale, 22.2% Female, 77.8%Male, 35.6% Female, 64.4%
Race ratioBlack or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7%Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage7%7%

Differences between provider services representative and player services representative duties and responsibilities

Provider services representative example responsibilities.

  • Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
  • Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
  • Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
  • Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
  • Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
  • Register patients for surgery in computer system.
  • Show more

Player services representative example responsibilities.

  • Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
  • Experience with AS400 systems, CMS and LMS.
  • Assist seniors on their Medicare coverage and premiums.
  • Review and maintain DMV policy and procedure manual.
  • Operate a POS system to process and itemize admissions.
  • Serve as subject matter expert for transportation master data integrity in TMS.
  • Show more

Provider services representative vs player services representative skills

Common provider services representative skills
  • Customer Service, 24%
  • Data Entry, 6%
  • Patients, 5%
  • Medicaid, 5%
  • Health Insurance, 4%
  • Appeals, 3%
Common player services representative skills
  • Guest Service, 15%
  • Data Entry, 11%
  • Customer Service, 9%
  • Casino Floor, 8%
  • Reservations, 6%
  • Excellent Guest, 6%

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