Provider services representative vs retention representative

The differences between provider services representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $33,858 average annual salary of a provider services representative.

The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Provider services representative vs retention representative overview

	Provider Services Representative	Retention Representative
Yearly salary	$33,858	$50,753
Hourly rate	$16.28	$24.40
Growth rate	-4%	-4%
Number of jobs	252,118	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Provider services representative vs retention representative salary

Provider services representatives and retention representatives have different pay scales, as shown below.

	Provider Services Representative	Retention Representative
Average salary	$33,858	$50,753
Salary range	Between $24,000 And $46,000	Between $40,000 And $63,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	California
Best paying company	Oracle	Forward
Best paying industry	Health Care	Technology

Differences between provider services representative and retention representative education

There are a few differences between a provider services representative and a retention representative in terms of educational background:

	Provider Services Representative	Retention Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Provider services representative vs retention representative demographics

Here are the differences between provider services representatives' and retention representatives' demographics:

	Provider Services Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 22.2% Female, 77.8%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between provider services representative and retention representative duties and responsibilities

Provider services representative example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
Register patients for surgery in computer system.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Provider services representative vs retention representative skills

Common provider services representative skills

Customer Service, 24%
Data Entry, 6%
Patients, 5%
Medicaid, 5%
Health Insurance, 4%
Appeals, 3%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Provider Services Representative
Provider Services Representative vs Retention Representative

Updated January 8, 2025

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