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The differences between provider services representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a service center representative. Additionally, a provider services representative has an average salary of $33,858, which is higher than the $33,420 average annual salary of a service center representative.
The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a service center representative are patients, HR, and customer calls.
| Provider Services Representative | Service Center Representative | |
| Yearly salary | $33,858 | $33,420 |
| Hourly rate | $16.28 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 252,118 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Provider services representatives and service center representatives have different pay scales, as shown below.
| Provider Services Representative | Service Center Representative | |
| Average salary | $33,858 | $33,420 |
| Salary range | Between $24,000 And $46,000 | Between $26,000 And $41,000 |
| Highest paying City | New York, NY | Alameda, CA |
| Highest paying state | New York | California |
| Best paying company | Oracle | Cisco |
| Best paying industry | Health Care | Insurance |
There are a few differences between a provider services representative and a service center representative in terms of educational background:
| Provider Services Representative | Service Center Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between provider services representatives' and service center representatives' demographics:
| Provider Services Representative | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 22.2% Female, 77.8% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |