Provider services representative vs telesales representative

The differences between provider services representatives and telesales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a provider services representative and a telesales representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $33,858 average annual salary of a provider services representative.

The top three skills for a provider services representative include customer service, data entry and patients. The most important skills for a telesales representative are customer service, inbound calls, and lead generation.

Provider services representative vs telesales representative overview

	Provider Services Representative	Telesales Representative
Yearly salary	$33,858	$65,894
Hourly rate	$16.28	$31.68
Growth rate	-4%	-4%
Number of jobs	252,118	221,315
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does a provider services representative do?

A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative. In addition, you will be assisting in collecting supporting data and documentation about the member's care. You are also expected to conduct research to be able to provide a well-informed answer to members' inquiries.

What does a telesales representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

Provider services representative vs telesales representative salary

Provider services representatives and telesales representatives have different pay scales, as shown below.

	Provider Services Representative	Telesales Representative
Average salary	$33,858	$65,894
Salary range	Between $24,000 And $46,000	Between $46,000 And $93,000
Highest paying City	New York, NY	Iowa City, IA
Highest paying state	New York	Iowa
Best paying company	Oracle	Oracle
Best paying industry	Health Care	-

Differences between provider services representative and telesales representative education

There are a few differences between a provider services representative and a telesales representative in terms of educational background:

	Provider Services Representative	Telesales Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Provider services representative vs telesales representative demographics

Here are the differences between provider services representatives' and telesales representatives' demographics:

	Provider Services Representative	Telesales Representative
Average age	40	40
Gender ratio	Male, 22.2% Female, 77.8%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 11.5% Unknown, 5.1% Hispanic or Latino, 20.4% Asian, 6.4% White, 55.9% American Indian and Alaska Native, 0.7%	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between provider services representative and telesales representative duties and responsibilities

Provider services representative example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
Register patients for surgery in computer system.

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Provider services representative vs telesales representative skills

Common provider services representative skills

Customer Service, 24%
Data Entry, 6%
Patients, 5%
Medicaid, 5%
Health Insurance, 4%
Appeals, 3%

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

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Provider Services Representative
Provider Services Representative vs Telesales Representative

Updated January 8, 2025

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