Public service representative vs contact representative

The differences between public service representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a public service representative and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $31,799 average annual salary of a public service representative.

The top three skills for a public service representative include customer service, press releases and drivers license. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Public service representative vs contact representative overview

	Public Service Representative	Contact Representative
Yearly salary	$31,799	$33,776
Hourly rate	$15.29	$16.24
Growth rate	-4%	-4%
Number of jobs	118,897	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Public service representative vs contact representative salary

Public service representatives and contact representatives have different pay scales, as shown below.

	Public Service Representative	Contact Representative
Average salary	$31,799	$33,776
Salary range	Between $25,000 And $39,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between public service representative and contact representative education

There are a few differences between a public service representative and a contact representative in terms of educational background:

	Public Service Representative	Contact Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Public service representative vs contact representative demographics

Here are the differences between public service representatives' and contact representatives' demographics:

	Public Service Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 42.9% Female, 57.1%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.5% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between public service representative and contact representative duties and responsibilities

Public service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Coordinate the VIP rider program.
Utilize Instagram and Facebook to promote upcoming events.
Assist customers with DMV relate issues via one call resolution.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide VIP services to patients including members of royal family.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Public service representative vs contact representative skills

Common public service representative skills

Customer Service, 20%
Press Releases, 11%
Drivers License, 8%
Public Affairs, 7%
Community Relations, 7%
Government Agencies, 4%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Public Service Representative
Public Service Representative vs Contact Representative

Updated January 8, 2025

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