Public service representative vs customer service representative

The differences between public service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a public service representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,799 average annual salary of a public service representative.

The top three skills for a public service representative include customer service, press releases and drivers license. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Public service representative vs customer service representative overview

	Public Service Representative	Customer Service Representative
Yearly salary	$31,799	$32,260
Hourly rate	$15.29	$15.51
Growth rate	-4%	-4%
Number of jobs	118,897	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 61%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Public service representative vs customer service representative salary

Public service representatives and customer service representatives have different pay scales, as shown below.

	Public Service Representative	Customer Service Representative
Average salary	$31,799	$32,260
Salary range	Between $25,000 And $39,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between public service representative and customer service representative education

There are a few differences between a public service representative and a customer service representative in terms of educational background:

	Public Service Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 61%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Public service representative vs customer service representative demographics

Here are the differences between public service representatives' and customer service representatives' demographics:

	Public Service Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 42.9% Female, 57.1%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.5% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between public service representative and customer service representative duties and responsibilities

Public service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Coordinate the VIP rider program.
Utilize Instagram and Facebook to promote upcoming events.
Assist customers with DMV relate issues via one call resolution.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide VIP services to patients including members of royal family.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Public service representative vs customer service representative skills

Common public service representative skills

Customer Service, 20%
Press Releases, 11%
Drivers License, 8%
Public Affairs, 7%
Community Relations, 7%
Government Agencies, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Public Service Representative
Public Service Representative vs Customer Service Representative

Updated January 8, 2025

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