Quarrying manager vs call center manager

Differences between quarrying manager and call center manager duties and responsibilities

Quarrying manager example responsibilities.

• Manage relationships with local community, DEP, MSHA and county officials.
• Manage and supervise the development and execution of program, including fiscal oversight, funding initiatives, and new partnerships.
• Collaborate to provide material for onsite asphalt and concrete plants.
• Maintain adherence to company and MSHA regulations, policies and procedures.
• Experience in crush rock, sand and gravel, concrete, and asphalt testing.
• Coordinate accredited training programs, and establish key performance indicator (KPI) for equipment operators.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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