Remote support specialist jobs in Appleton, WI

Full-time Description General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn. This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. GB offers an amazing benefits package to include Health, Dental, Vision, and Life Ins. We also offer 401K with company match and profit sharing, along with a too good to believe vacation/sick time package. Apply now, we cannot wait to talk with you! Requirements · Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. · Up to two (2) years providing technical assistance and troubleshooting support. · Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems. · Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures. · Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions. · Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. · Familiarity with IT service management (ITSM) tools and ticketing systems. · Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus. · Ability to accept responsibility and account for their actions. · Must possess a valid driver's license. · Ability to pass pre-employment drug screen. Salary Description $40,000 to $50,000

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma CompTIA A+ or similar certifications Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator Equal Opportunity Employer - Including Disabled and Veterans #HBS

Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment. Job Description Apply Online At: ************ and Req ID 1262508 Description The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work. Responsible for assisting in supervising a team of hourly Associates. Also a key carrier and must be able to interact with Associates and customers on their concerns. * Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale * Leads receiving processes in training; assists in action plans to improve performance * Leads receiving and deluxing of merchandise throughout the unit * Prices products per Outlet Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery * Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met * Develops partnership with Sears Logistics Services' (SLS) Distribution Centers and Product Repair Services * Ensures that the unit adheres to safety policies and procedures * Accepts overall 4 wall accountability * Serves as a Key carrier * Interacts with customers and associates to address their concerns * Rings normal Outlet transactions at Point of Sale (POS) * Maintains facilities and housekeeping * Understands and communicates activities/trends in unit and unique local issues to management * Performs other duties as assigned Qualifications Requirements Education: HS graduate or equivalent *1-2 years of experience * Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances * Strong drive for results * Action oriented * Strong execution skills * Courageous leadership skills * Ability to manage multiple priorities simultaneously * Knowledge of store and retail operations * Excellent communication skills * Ability to pay attention to detail * Computer literacy Apply Online At: ************ and Req ID 1262508 Additional Information All your information will be kept confidential according to EEO guidelines. Apply online to be considered: ************ and Req ID 1262508

At AriensCo, we build more than exceptional products - we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly. We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We're corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you'll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people Speaking of people, you're not just employee #1,762 to us. You're family and your role is invaluable. Without exceptional people, we can't continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community. Job Description: AriensCo, a global leader in outdoor power equipment, is looking for a passionate Technical Support Specialist to join our Customer Service Team at our location in Brillion, WI or Fayetteville, TN. In this role, you'll play a critical part in delivering an exceptional experience for both customers and dealers by providing expert technical support throughout the entire product life cycle-ensuring service needs are met quickly and effectively. If you're driven by problem-solving, thrive in a fast-paced environment, and want to make a real difference for our customers and dealers, we'd love to have you on our team! THE DAY TO DAY... Act as subject matter expert to diagnose and resolve in-depth technical issues via telephone, email, and other technologies that can include but not limited to the following: electrical systems, four-cycle engine, hydraulic systems, mechanical systems, and transaxle drive systems Conduct product research of internal data including warranty, recorded customer service interactions, field team feedback to be shared with internal groups Review and process warranty claims submitted by dealer network Provide support as a subject matter expert to customer support representatives and other staff Create internal and external resources for aftersales product support Participate and/or lead special projects as product service expert related to new product development, service assessments, and product research as requested THE QUALIFICATIONS... Associate degree (A.A.) or equivalent from two-year College/ technical school preferred A minimum of 5 years related experience and/or training in the Outdoor Power Equipment Industry or other industry with similar products Experience and/or training in a customer service environment required; experience with service over the telephone is desired Ability to skillfully document and organize interactions, meeting notes, issues, etc. using computer software such as Microsoft Office, Dynamic 365, and more Demonstrated proficiency in Microsoft Office products, such as Excel, PowerPoint etc. Able and willing to obtain Ariens Academy and other technical training certifications Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future. About AriensCo Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values - Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success. Our employees' quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include: Medical, Dental, Vision Insurance effective first day of employment Dependent Care Flexible Spending Account (FSA) plan 401(k) match and profit-sharing plans Life Insurance Health Savings Accounts (HSA) Short Term Disability Parental Leave Onsite Marketplace Care Partners at all locations Paid holidays Employee Assistance Program Tuition Reimbursement and Apprenticeship Programs Safety shoes and safety prescription glasses reimbursement Employee Product Purchase Program 50% Daycare discount **Brillion Early Learning Center Onsite health clinic with Bellin Health **Brillion Campus Only Nearsite & Urgent Care Clinic Options **Brillion Campus Only EEO Statement The concept of diversity is important to us at AriensCo. That's why we've created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat. AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.

Operating in a $1Billion plus industry, KleenMark is Wisconsin's largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry's best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark's 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results. We have excellent opportunities for you to join our team! Job Skills / Requirements Location: Regional role (primarily Appleton and Neenah, with occasional travel to other areas) Schedule: Full-time, 40 hours per week Primary shifts: 3:00 p.m. - 11:30 p.m. or 10:00 a.m. - 6:30 p.m. (flexible) Sometimes training at 7am. Compensation: Competitive hourly rate, company car provided Training: Paid training provided Position Overview The Medical Operations Support Lead plays a critical role in ensuring the highest standards of cleanliness and infection control across multiple hospital sites. This position requires travel between facilities, serving as a key resource for auditing, training, and supporting environmental services teams. The Support Lead will occasionally perform cleaning duties to assist hospitals directly, while primarily focusing on coaching, quality audits, and team development. Key Responsibilities Audit & Quality Assurance Conduct monthly audits to ensure teams meet established KPIs for cleanliness and infection control. Monitor cleaning standards in discharge rooms, cardiovascular areas, operating rooms, and other specialized medical spaces. Training & Coaching Train new team members on proper cleaning techniques and KleenMark standards. Coach staff to improve performance and reinforce best practices. Educate teams on the importance of proper cleaning in patient care environments. Operational Support Provide hands-on cleaning support when needed, including discharge rooms, patient rooms, bathrooms, waiting areas, rugs, and floors. Collaborate with hospital leadership and KleenMark teams to ensure hospital needs are consistently met. Maintain compliance with EHS safety policies and infection control protocols. Qualifications Strong knowledge of hospital cleaning procedures and infection control standards. Ability to interact professionally with hospital staff and patients. Comfortable working in medical environments, including occasional exposure to blood and bodily fluids. English language proficiency required. Bilingual Spanish (not required, but highly preferred) Team-oriented, flexible, and adaptable to changing daily duties. Valid driver's license (company car provided for travel). What We Offer Paid training and ongoing professional development. Supportive work environment built on teamwork, trust, and results. Opportunities for career growth within KleenMark. Company car provided for travel between hospital sites. Medical scrubs provided. Additional Information / Benefits Medical, Vision & Dental Insurance for qualifying positions. Personal Time Off (PTO) for qualifying positions. 6 Paid federal holidays after 90 days for qualifying positions. Employee Referral Bonus Instant Pay Access through DailyPay. Employee of the Month, Quarter and Year Employee Recognition Program. Growth within the company. Great work/life balance Safety First: Personal protective equipment provided or required Safety Monthly Trainings for all employees. Sanitizing, disinfecting, or cleaning procedures in place Employees working in medical facilities are required to wear a mask and gloves during the entirety of their shift. We provide all necessary PPE. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Affirmative Action/EEO statement Kleenmark is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. This is a Full-Time position

St. Norbert College (SNC), a nationally ranked, private, Catholic, liberal arts college, is seeking an Information Technology Services (ITS) Support Specialist. This position is responsible for the design, operations, and support of audio-visual (AV) and computing equipment in the college's learning spaces, including classrooms, labs, and meeting rooms. They will deliver “just-in-time” support to faculty in response to technical issues in these environments, and provide documentation and training on how to use learning space technologies. In addition, they will provide general technology support to members of the college community. The ITS Support Specialist will collaborate with other members of the larger ITS team as well as with Facilities, Conference and Event Services, the Registrar, faculty, and staff to design and maintain effective technology-enabled teaching and learning environments. The position requires strong technical expertise in computer and AV equipment, broad user technical support experience, and a firm commitment to providing exceptional customer service. This position is based on campus and requires regular in-person presence. Specific responsibilities: Learning Space Support (25%) Provide technical support for learning space technologies in coordination with the ITS Service Desk and vendors. Maintain support documentation and assist with training materials and sessions. End-User Support (25%) Resolve walk-in and call-in incidents with Service Desk staff. Troubleshoot end-user device issues related to classroom connectivity, software, and limited hardware needs. Learning Space Design & Standards (20%) Recommend and implement designs, standards, technologies, and processes for technology-enabled learning spaces. Evaluate and deploy appropriate operating systems, software, and hardware for classrooms and labs. Application & Inventory Administration (15%) Manage Extron and Neat Pulse applications, including device enrollment, configuration, and troubleshooting. Support refresh planning for AV and learning space technologies and maintain accurate equipment inventories. Network Support (10%) Collaborate with the network team to manage network closet hardware and ensure proper device connectivity. Campus Support (5%) Liaise with Facilities on learning space maintenance and coordinate AV services for special events, including technical assessments and solutions for AV, streaming, and video conferencing. Required Minimum Qualifications: Bachelor's degree in Computer Science or related field 3 years AV, IT, or technical support experience, preferably in an academic environment. Experience supporting faculty and students in an academic environment is a plus. Experience with learning space design. Extron experience and/or certification, including experience with Extron Configurator, Toolbelt, and GlobalViewer software programs Experience with web and video conferencing technologies. Skilled in supporting Apple and Windows-based computers, and iOS and Android tablets and mobile devices. Skilled in exceptional troubleshooting with learning space technologies, including, but not limited to: controllers, projectors, audio systems, Apple and Windows-based computers, Apple TV, document cameras, etc. Ability to analyze technical problems involving the signal flow between IT and AV equipment, conduct testing, and research to determine appropriate solutions. Ability to remain calm under pressure and communicate technical concepts to individuals of all competency levels with tact, patience, and courtesy. Project and time management skills, with the ability to effectively manage competing priorities. Ability to interact professionally with coworkers and customers, particularly in conflict situations. Commitment to a mission-driven environment that is aligned with Catholic, Norbertine, and liberal arts values. The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job. Benefits package: The College offers an outstanding benefits package including health, dental, vision, and life insurance; retirement plan; paid time-off, and tuition waiver. For more information, please visit: ******************************************* Application instructions: Applications received by Monday, December 22, will be given full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application. St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students. At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment. We seek those who will embrace our mission and commitment to building a vibrant, diverse, and spiritually engaged community (************************* Exempt Scheduled Weekly Hours: 40 The duties and responsibilities listed in this are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Summary of Responsibilities: Join a Great Place to Work! The System Support Specialist is responsible for assessing, installing, maintaining, and upgrading vendor applications across the organization. This role troubleshoots complex user application problems, provides functional and technical expertise within multiple business areas, offers consulting support on cross-functional system issues, and serves as an escalation point for the Service Desk. The Specialist develops business relationships to ensure successful implementation and support of vendor applications. Essential Responsibilities: In this role, you'll use your five years of relevant Information Technology experience combined with at least two years relevant experience in Application Support to: * Install, upgrade, and support business applications. * Interact with end-users to gather requirements, assist with defining project scope, schedule, and technical requirements. * Prepare documentation (technical support, user training, functional and technical design specifications). * Troubleshoot applications, perform root cause analysis, and resolve problems. * Ensure timely and accurate maintenance of ATC's configuration database for applications. * Act as liaison between vendors, IT professionals, and end-users to gather business requests, translate requirements, and make recommendations. * Proven expertise installing and supporting applications in virtualized environments (Citrix, VMware). * Familiarity with Active Directory, ServiceNow, MS Office Application Suite, MS Outlook, SQL Server, and SharePoint. While we prefer candidates with a background in Computer Science, Management Information Systems, Engineering, or a field related to IT, consideration may be given to individuals with demonstrated progression in relevant work experience. This position could be located at our Pewaukee, De Pere or Cottage Grove, Wisconsin offices. We offer flexible work schedules, though this role is not 100% remote and requires relocation to an area close to one of our office locations. If you're proactive, adaptable, and driven to contribute to a mission that matters, ensuring power delivery and protecting vital infrastructure, we want you to bring your positive energy to ATC! The targeted base pay for this position is $87,300 to $101,800 annually.* Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much more. * The pay range is a general guideline. Employment offers are evaluated individually and consider qualifications, experience, academic achievements, internal equity, and business needs. Pay exceeding the posted range is considered for uniquely qualified candidates. Interested internal candidates, with questions, please consult your Human Resources Business Partner. Number of Openings Available: 0 Posting Date: 2025-11-12 Time Type: Full time Equal Opportunity Employer: Applicants have rights under employment laws. ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together. We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law. We encourage women, minorities, veterans and individuals with a disability to apply. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. Family and Medical Leave Act (FMLA) Poster | U.S. Department of Labor Family and Medical Leave Act Poster Employee Polygraph Protection Act (EPPA) Poster | U.S. Department of Labor ERD-10861 Poster Honesty Testing poster WISCONSIN FAIR EMPLOYMENT LAW

🧠Adult Residential Support Professional - 1st Shift Schedule: Full-Time | 1st Shift | 6:00 AM - 2:00 PM | 40 Hours/Week Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone! 🌟 About Grandstone Grandstone is an 8-bed residential facility offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment. 🛠️ Key Responsibilities De-escalate crisis situations using non-restrictive techniques Support clients in group living, home, or community settings Maintain confidential records and track client progress Facilitate recovery-focused group activities and curriculum Transport clients to appointments and community services Assist with medication administration and basic healthcare needs Promote independence through skill-building and resource connection Participate in staff meetings, training, and community advocacy Support clients during recreational and educational activities Uphold healthy boundaries and safety-focused decision-making Perform household duties such as grocery shopping and light cleaning 🎁 Perks & Benefits Medical, Dental, and Vision Insurance Flexible Spending Accounts (Health & Dependent Care) Free CCS Training Mileage Reimbursement Paid Time Off + 10 Paid Holidays 403B Retirement Contribution Option Employee Assistance Program Service Awards & Recognition Public Service Loan Forgiveness (PSLF) Eligibility 🎓 Qualifications High School Diploma or GED required Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services Valid driver's license preferred Reliable transportation required Must pass background, caregiver, and medical checks 🚗 Travel Day trips required up to 25-50%, depending on role If you're ready to make a meaningful impact and grow your career in mental health services, apply today and become part of the LSS mission to serve and uplift our community! LSS is an Equal Opportunity Employer (EOE).

- Green Bay, WI. Responsible for addressing technology-related issues from internal customers. Install, support, and maintain the operation of PCs, peripherals, and applications for all end users in Fielmann USA corporate offices and remotely for all stores. DUTIES AND RESPONSIBILITIES: TECHNICAL SUPPORT OPERATIONS • Provide technical support for hardware or software to internal and external customers • Learn and teach all hardware operations and software packages • Solve problems directly or forward on to a teammate who can resolve. Opportunities include password resets, new hire setup, register errors, hardware issues, simple software or operating system issues, and scanner errors • Utilize help desk software that provides the means to document issues with all information pertinent to resolution and why the incident was closed. Track the problem until it is resolved • Follow defined processes for setting up new systems • Provide leadership with information regarding support activities • Follow up with internal and external customers to ensure issue resolution as assigned by leadership (quality surveys, etc.) • Be the customer advocate and strive to ensure customers have the best possible experience using our technology, tools, and support services • Maintain a clear understanding of Fielmann USA goals and practice proper policies and procedures • Perform additional tasks as assigned by manager and/or senior leadership MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • Bachelor's degree in computer science, information technology, business administration or related field. An alternative degree with equivalent education, experience, and training may be considered • 3+ years demonstrated help desk experience • Strong working knowledge of Windows 11 desktop administration, maintenance, and troubleshooting • Experience with help desk support systems, Microsoft SCCM Server, and project management • Knowledge of internet browsers, proxies, and anti-virus/malware products • A+ and N+ Certifications as well as additional MCP Certifications are highly desirable • Experience with desktop firewall and client VPN software is a plus • Excellent phone manners and customer service skills • Strong interpersonal relationship skills • Ability to maintain strict confidentiality • Ability to work independently for extended periods of time • Strong written and verbal communication skills • Strong analytical and problem-solving skills • Able to prioritize work and manage multiple activities simultaneously • Proficiency in Microsoft Office Suite of programs ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Able to participate in on-call rotation for system issues and questions that occur outside of normal business hours • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Able to read and write at a high school graduate level • Able to lift 10 to 20 pounds • Able to view/read computer screen for extended periods of time • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market. Elevity is a combination of the words elevate and security. We aspire to elevate our clients businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity, team member has a direct impact on the success of the local businesses we serve every day. We also aim to elevate every team members career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education. Our work environment promotes both growth and balance we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment. In this role you will: Provide second level remote or onsite support to resolve problems with products and applications by meeting customer service standards. Answer support queries by either phone, chat or ticketing portal. Troubleshoot Level I and II issues and tickets; ensure customer need is handled within company standard timeline of 2 business days. Escalate more complex service issues to appropriate technicians and engineers. Log all requests and maintain full documentation into the ticketing system. Assist with development and maintenance of appropriate documentation. Review and resolve problematic system backups and ensuring integrity of client infrastructure. Identify, troubleshoot, and resolve data networking related issues and/or design network solution. Evaluate and recommend new or upgraded products to enhance the performance of the LAN/WAN. Provide timely and accurate progress status on all ongoing support issues, with an emphasis on client satisfaction. Maintain a high level of customer service for all support queries. Research, diagnose, document and resolve complex client incidents. Mentor and coach Level I Service Desk Engineer team members. Complete company provided trainings and certifications. Maintain billable hour requirement. You should have: Associate s degree in IT or 3-4 years related experience. MD-102 certification (or ability to obtain within one year). Ability to thrive in a team-oriented environment and work seamlessly with other technicians and engineers. Experience with documentation software and proven data recordkeeping accuracy. Ability to consistently provide responsive, professional, and highly personable technical support. Ability to provide sound consulting advice to clients. Ability to effectively understand the customer s business needs and ensure the management of system events & incidents is managed accordingly. Valid driver s license and appropriate auto insurance as dictated by state requirements. Access to reliable transportation. Ability to work rotating schedules including rotating weekends and alternating shifts during the work week based on business needs. Examples include: 6:00 am 3:00 pm, 7:00 am 4:00 pm, 8:00 am 5:00 pm, and 9:00 am 6:00 pm Benefits: Elevity , a Gordon Flesch Company, offers medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more! Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Outlook Group is currently looking for a Desktop System Administrator to join our IT team. Outlook Group is an innovative manufacturer of labels, folding cartons, flexible packaging and contract packaging in Neenah, WI. We deliver time to our customers with consistent, high quality packaging products and services that make it easy to do business with us and give our customers time back in their day. **This position will be located onsite at our facility in Neenah, WI** Responsibilities: Manage the acquisition, setup, deployment and support for desktop and work center hardware (computers, laptops, printers) for all employees. Consult with users to determine hardware and software functional specifications. Coordinate, purchase and install desktop software (operating systems, Microsoft Office, custom applications and business support software). Maintain system inventory of desktop hardware assets. Provide help desk support in the following areas: desktop hardware, software, basic network connectivity and phones (including user orientation and training as needed). Troubleshoot and resolve problems with existing technology solutions in a timely fashion. Collaborate with business personnel and information technology team members. Maintain Active Directory, Exchange and Microsoft 365. Leverage Endpoint Central to keep servers and workstations current with critical monthly system patches/updates. Monitor system performance and availability using available tools to ensure best uptime availability. Manage vendor relations, working together on hardware and software purchases and issues that affect systems and/or availability. Partner with network administrator to maintain a secure network (antivirus, phishing tests, cybersecurity training, user awareness). Leverage, maintain and author technical documentation. Additional responsibilities may include: Partner with network administrator to service and maintain network, storage and system backups. Provide support for Outlook Group software (custom applications, SharePoint, ERP). Conduct research into current and emerging technologies to solve business needs. Qualifications: Bachelor's or associate's degree (in related field) preferred Minimum 3 years desktop support experience (ideally in manufacturing) Experience with Windows desktop and server software Experience with Exchange Hybrid, Active Directory, Microsoft 365 and VMWare Experience providing user support for Microsoft Office 365 Apps and other software products Ability to independently perform installation, configuration and system maintenance Driven to proactively problem solve windows desktop hardware and software issues Service oriented and effectively communicates with internal business customers What we offer you: Medical, Dental, Vision, Life and Disability Insurance 401K with company match PTO Education reimbursement Career development If this sounds like the opportunity you've been looking for, apply today!

**About JLG, an Oshkosh company** **JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.** The experienced and highly skilled Technical Support Specialist Associate will deliver cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency. **YOUR IMPACT** _These duties are not meant to be all-inclusive, and other duties may be assigned:_ + Provide technical assistance and support for incoming queries and issues related to equipment. + Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution. + Document all customer interactions and technical issues in the customer relationship management (CRM) system. + Support one model family within the AWP, TMH, or Scissor model families + Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic, pneumatic and software issues on equipment. + Utilize technical documentation and resources to provide accurate solutions and guidance. + Escalate unresolved issues to internal teams and/or management for guidance. + Follow up with customers to ensure issues are fully resolved to the customers' satisfaction. + Utilize current knowledge articles for resolving customer issues. + Communicate knowledge article usage to the customer base. + Communicate with the knowledge writer and/or technical team if inaccuracies are found. + Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented. + Stay current with product development, industry trends, and best practices for product support. + Participate in ongoing training to maintain high levels of product knowledge and support skills. + Work closely with customer support to communicate customer feedback and technical issues. + Provide input on product improvements based on customer feedback and trends. + Respond promptly and professionally to customer inquiries via phone, email, and chat. **MINIMUM QUALIFICATIONS** + **High School Diploma or GED** and **one (1)** or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role _._ **STANDOUT QUALIFICATIONS** + Strong technical troubleshooting and problem-solving skills. + Excellent verbal and written communication skills. + Proficiency in using CRM software and technical support tools. + Ability to explain complex technical information clearly and concisely. + Strong organizational skills and attention to detail. + Proficiency in data analysis and knowledge management systems. **WORKING CONDITIONS** _The following represents general working conditions for this remote/office-based role. Specific conditions may vary depending on business needs and individual circumstances._ + Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone. + Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings. + Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. **Pay Range:** $50,400.00 - $77,200.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success. Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at ******************************************. Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Christian Family Solutions is a faith-based, religious organization committed to our mission: healing and helping people in need through the ministry of Jesus Christ. As more and more people seek help with difficult issues, we want to be the counseling resource they turn to for hope, healing, and peace. We are seeking a full-time Client Support Specialist to serve as the welcoming first point of contact for clients. This in-person position is based at our Appleton, WI clinic and follows a schedule of Monday - Thursday, 7:30am-4:30pm, and Friday, 8:00am-12:00pm. The selected candidate will be eligible for Christian Family Solutions' comprehensive benefits package, which includes health, dental, and vision insurance; short- and long-term disability; life insurance; a 401(k) plan with employer match; and paid time off (PTO). What you will be doing: You'll be the welcoming face of our organization - helping clients feel comfortable and supported from their first interaction. As a Client Support Specialist, you will manage incoming calls, direct inquiries, and provide accurate information to clients and staff. You'll coordinate appointment scheduling and maintain accurate records in our scheduling system. This person will ensure smooth daily operations by supporting clinicians with general office tasks and sharing tasks with the entire Support Team through virtual communication channels. The ideal candidate will be organized, dependable, and passionate about providing excellent customer service in a team-oriented, ministry-focused environment. Why work for Christian Family Solutions? At Christian Family Solutions, you have the opportunity to work with a well-trained and equipped team who are able to safely navigate their way through the mental health field. You will receive on-the-job training to ensure that you, too, are well-trained and equipped for this role. If you are motivated to assist clients in a comfortable, supportive, and Christ-centered atmosphere with a strong Christian Mission and Core Values, we want you to be a part of our team. Requirements High School diploma or equivalent. Bachelor's degree in a Social Services or Human Services field desired. Willingness to support the mission of Christian Family Solutions. Active member of a WELS or ELS or confessional Lutheran Church preferred. Minimum of two years' experience in a receptionist/administrative related role preferred (preferably in a Human Services, Mental Health, or Medical setting). Strong communication and interpersonal skills with the ability to act as a resource for clients, provide customer service in a courteous manner, and work effectively with diverse groups of people at various levels within the organization. Good organizational and time management skills required to complete work in a timely and efficient basis. Proficiency with Microsoft Office. Demonstrated prior experience and advanced proficiency with electronic recordkeeping software (EMR). A high degree of responsibility to maintain confidentiality in all matters of the division. Motivated to be part of our Christ-centered atmosphere with a willingness to support our strong Christian Mission and Core Values

Catalpa Health is a pediatric mental health organization serving over 8,000 children in the Fox Valley each year. Our team members work diligently to meet the needs of our clients, offering families the support they need at the right time, close to home. Our vision to inspire hope and provide world-class mental health care is our driving force and is realized each day through the actions of our team members. We are currently hiring for our Client Support Services team. As a Client Support Specialist with Catalpa Health, you will be an integral team member who helps us to deliver outstanding customer service experiences to our patients and providers. Building a supportive work environment is at the heart of our values. One way of expressing that support is by providing a comprehensive whole-person benefits plan. We believe in providing resources to our team members to support them in all stages of their life's journey. Benefits include: Competitive pay Multiple health insurance plans designed to meet the needs of your family Dental and vision insurance plans Short & Long-term disability 401-K Plan with Company Match Life Insurance, Critical Illness and Accident insurance Pre-tax FSA and HSA plans, Dependent Care Saving Plan Generous Paid Time Off plus 9 paid holidays each year ( Full time employees earn up to 3 weeks in your first year of employment) Up to $1500 for Professional development and continuing education annually Wellness program through Optum that includes additional resources to support your mental health needs, financial and retirement planning, eldercare support services, and more Work environment: Casual dress code Centrally located and close to Fox River Mall Fun, supportive and dedicated staff members Work schedule: Monday-Friday, Day Shift Position Description: Some job responsibilities include: Greeting clients and completing registration processes at front desk. Answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk. Completing full client registration and scheduling process. Properly addressing client concerns and requests, routing calls and questions to the appropriate department and documenting interactions in Epic. Skills Needed: Positive attitude with excellent communication skills Ability to work effectively and cooperatively with staff, clients and families Proficient with MS Office applications EPIC experience preferred Preferred Education/Experience: High School Diploma or equivalent 1+ Years of recent experience in customer service in a health clinic setting Catalpa Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $20.00 - USD $23.06 /Hr. STAR Bonus % (At Risk Maximum) 0.00 - Ineligible Work Schedule Description (e.g. M-F 8am to 5pm) M-F 7:30am - 4:00pm Overview Navitus Health Solutions is seeking an IT Support Technician to join our team! This is an onsite position in our Appleton WI location. The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requests Receiving, tagging and inventorying of hardware Maintenance and inventorying of shipping supplies Record user interactions in Service Desk application Working with users to receive, track, and inventory, corporate hardware within termination process Work with vendors and run diagnostic programs to resolve problems Document processes and solutions in the IT knowledge base Maintain accurate New hire, Transfer and Termination hardware tasks with attention to detail Maintain Asset Lists and documentation accurately Other duties as assigned Qualifications What our team expects from you? High school diploma required Working knowledge of hardware provisioning and support required Experience in solving customer issues required Knowledge of Active Directory Users and Computers preferred System Center Configuration Manager (SCCM) preferred Knowledge of Microsoft tools such as email, Teams and SharePoint preferred Participate in, adhere to, and support compliance program objectives The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program - up to $750! #LI-Onsite Location : Address 1025 West Navitus Dr. Location : City Appleton Location : State/Province WI Location : Postal Code 54913 Location : Country US

This position will be based onsite in Marion, WI. As a member of the service desk team, the IT Service Specialist Lead is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support for end-users. This role involves managing incident and request resolution, maintaining high levels of customer satisfaction, and ensuring adherence to service level agreements (SLAs) for multi-facility manufacturer. The Service Desk Lead provides support and acts as a liaison between technical teams and users, coordinates escalations, and contributes to continuous improvement initiatives. Key responsibilities include mentoring Service Desk employees, completing tier 2 requests, and ensuring accurate tracking in ITSM system. ESSENTIAL JOB FUNCTIONS Lead and mentor service desk staff, fostering a collaborative and high-performance environment. Perform Service Desk support and utilize best practices for hardware and software problems related to Windows PCs and Macs. Troubleshoot issues for approved software packages including Teams, Office, Edge, and more. Monitor and manage ticket queues to ensure timely resolution of incidents and service requests. Develop and maintain documentation, procedures, and knowledge base articles. Analyze service desk performance metrics and implement improvements. Track IT assets in ITSM inventory Automate and develop desktop management tools and strategies Collaborate with IT teams to escalate and resolve complex technical issues. Ensure compliance with IT policies and service standards. SECONDARY JOB FUNCTIONS Assisting in performing software audits Instituting a culture of continual improvement for quality and efficiency Fostering and promoting an environment of collaboration Maintaining motivation and enthusiasm through development to drive a high-performance culture Working knowledge of Marion Body Work's product flow and manufacturing processes Performing other tasks as assigned KNOWLEDGE, SKILLS, & ABILITIES Strong customer service and communication skills. Proficiency in ITSM tools and service desk operations. Solid understanding of IT infrastructure, systems, and troubleshooting. Experience in customer service and technical support. · Ability to manage multiple priorities in a fast-paced environment. · Comfortable working from heights up to 40ft on a lift · Availability for occasional project work on Friday nights EDUCATION & EXPERIENCE · Associates degree preferred plus two (2) or more years of related enterprise service desk experience Certifications in M365, Intune, Active Directory and ITIL are a plus

Responsive recruiter Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

Job Description: Assist our IT team in generally maintaining proper department operation, delivery of reliable and consistent services, and achievement of goals in the areas of Member Experience, Security, and Departmental and Business Efficiencies as directed. Responsibilities: Troubleshoot basic PC, software, hardware, application, VoIP, and printer issues Monitor, assign, and respond to tickets in the help desk platform in a timely manner Assist with on-site installation and setup of pre-sale locations, new locations, and remodeled locations Travel to various Planet Fitness locations to assess and correct any IT-related problems Working with retail Staff over the phone to diagnose and correct IT-related problems Use of remote support software to diagnose and correct IT-related problems Additional support to the IT and operations departments as requested and necessary Qualifications: Ability to travel up to 10-20% across 10+ states, your own vehicle will be needed for nearby travel (mileage will be paid). Airfare, lodging, and per diem provided when travelling greater distances Associate level education in a related field and/or comparable experience is required Solid general troubleshooting skills. You will be expected to correct many non-documented technical issues across many technologies (standalone workstations, guest Wi-Fi services, in-club media equipment, CCTV equipment, TVs and related services, etc.) Must have a firm understanding of proper TCP/IP network maintenance and operation including port forwarding, firewall management, vulnerability mitigation, Wi-Fi integration, and configuration of WAN connections using static IP addresses. Any relevant certifications are a definite plus Familiarity with Linux and/or Apple OS would be beneficial but not a requirement Excellent interpersonal skills are a must. We work closely with all in-office staff and frequently need to communicate with frontline Staff to troubleshoot problems