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Technical Support Job Training Program
Year Up United 3.8
Remote support specialist job in Somerville, MA
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Harvard University, Wayfair, Salesforce, or Wellington Management among other leading organizations in the Greater Boston area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a BachelorÊ1⁄4s degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Banking
- Business Operations
- IT Support
- Investment Operations
- Project Management
- Network Security & Support
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:General, Location:Somerville, MA-02145
$34k-38k yearly est. 1d ago
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Technical Support Specialist
Azara Healthcare
Remote support specialist job in Burlington, MA
Azara Healthcare is a leader in the population health management industry. As the Technical SupportSpecialist, you will get to investigate escalated and complex customer support issues and you will be responsible for resolving these issues through SQL mapping changes. You will be involved in support for all customers and unique product offerings.
Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with the drive to grow with us!
Job Description
Role and Responsibilities
Utilize SQL skills to resolve customer issues and improve the team's technical abilities
Act as the escalation point for complex issues requiring EHR and DRVS product knowledge
Educate customers on appropriate data entry workflows
Essential Skills
Candidate should have a Bachelor of Science in a technical, science, or business field
Intermediate database and SQL skills are essential, such as modifying and creating SQL queries
Candidate must be proficient and comfortable working in a technical environment
Candidate should have at least 1-year of customer service experience
Excellent oral and written communication skills
Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders
Desirable skills
Healthcare industry processes experience is preferred, including EHR knowledge
Experience supporting and/or implementing a SaaS product preferred
Experience with a customer service ticketing system, preferably Jira
Azara Healthcare offers a full suite of medical plans, 401(k) plan, 7 company holidays, 3 floating holidays & 4 weeks of PTO and other benefits in addition to a competitive salary.
$47k-79k yearly est. 1d ago
Senior Help Desk Analyst
Vanderweil Engineers 4.4
Remote support specialist job in Boston, MA
Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors-including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.
We offer mentorship, growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a Senior Helpdesk Analyst at our Boston, MA headquarters (Seaport District - four minutes from South Station, Hybrid schedule).
What You will Achieve
Delivering best in class support to Vanderweil internal clients.
Work with new technology and latitude to take ownership of business technology initiatives.
Use your versatility and problem-solving skills to deliver solutions while solving challenges.
Learn from a long tenured team of technology professionals.
Responsibilities:
Endpoint & Identity Management
Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc)
MS Teams Phone support
User and device lifecycle management:
Troubleshoot device compliance, update failures, and encryption issues
User moves/ adds/ changes
Troubleshooting
Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues
Troubleshoot advanced issues across:
Windows 11 OS Platform
Microsoft 365 (Exchange Online, Teams, OneDrive)
Active Directory / Entra ID (Azure AD)
VPN, MFA, SSO
Application installs
Work with infrastructure & cybersecurity teams to solve complex issues
Open and manage support tickets with vendor support
Conference Room Audio Visual Setup and Support
Setup and support Conference Room AV devices (mostly Logitech RallyBar)
Security & Compliance SupportSupport MFA enrollment and recovery
Assist with investigation of/ response to suspicious activity
Follow secure handling and escalation procedures
Knowledge, Process & Automation
Create and maintain:
Knowledge base articles
Standard operating procedures (SOPs)
Recommend improvements to tools and workflows
Requirements:
5+ years in Helpdesk with increasing responsibility
Strong communication and interpersonal skills
Network fundamentals - DNS, DHCP, TCP/IP, VPN
Endpoint Management - Intune, GPO, Windows Update
Autodesk Engineering is a plus
Ability to lift at least 35lbs
Some infrequent travel to other Vanderweil offices
Flexible & Hybrid Work Culture
At Vanderweil Engineers, we believe our best work is done when flexibility is offered.
We know that work/life balance is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way. To learn more about our work culture, please visit us at *******************
Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority.
The compensation range is $75,000 - $85,000 commensurate with years of experience, professional licensure and education.
$75k-85k yearly 1d ago
Global Office Operations & Exec Support Lead
Monte Rosa Therapeutics Inc.
Remote support specialist job in Boston, MA
A leading biopharmaceutical company is seeking an Associate Director of Global Office Operations in Boston, MA. This role entails overseeing all office operations globally, managing a team of Executive Assistants, and ensuring efficient support for senior leadership. The ideal candidate should have a strong background in office management with 10-15 years of relevant experience, focusing on global processes and team leadership. The position offers an opportunity to impact organizational effectiveness and operational excellence.
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$80k-110k yearly est. 4d ago
Materials Planning & Systems Specialist
Klein Marine Systems, Inc. 3.9
Remote support specialist job in Newburyport, MA
Who we are
Klein Marine Systems is the world's leading side scan sonar manufacturer, and we are immensely proud of where we are and how we got here. We are currently undergoing a remarkable period of transformation, making now an incredibly exciting time to join our team. We are searching for dynamic, technically skilled individuals who are passionate about their work to join us in Newburyport, MA. In return, you will have the opportunity to be part of the world's leading side scan sonar enterprise: contributing to significant advancements in our technologies and operations.
Unleash your potential with a rewarding career
If you possess a visionary mindset, a knack for solving complex challenges, and a burning desire to make a genuine impact on the world, explore our job opportunities. Seize the opportunity to unleash your courage and contribute to a more connected, smarter, and brighter future.
We are seeking a highly motivated Materials Planning & Systems Specialist to support and improve the company's Material Requirements Planning (MRP), production floor scheduling, and product data management processes. This role will also coordinate the implementation of a new Product Lifecycle Management (PLM) system, ensuring accurate data flow between Engineering, Supply Chain, and Manufacturing systems. The ideal candidate is detail-oriented, highly organized, and experienced with manufacturing planning systems. This role will help bridge operations and engineering to ensure materials, schedules, and data are aligned for efficient production. The Materials Planning & Systems Specialist position will be located in our Newburyport, MA location and will report to our Director of Operations.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Key Responsibilities:
Material Planning & MRP Execution
Execute and monitor MRP runs in Microsoft Business Central, ensuring accurate material availability and production planning.
Analyze MRP outputs to identify shortages, expedite needs, and recommend planning parameter adjustments.
Maintain accurate BOMs, routings, and item data to ensure effective material planning.
Work cross-functionally with Procurement, Engineering, and Production to resolve material and scheduling conflicts.
Track and report on key metrics such as material shortages, schedule adherence, and inventory accuracy.
Production Planning
Assist in developing and maintaining production schedules that align materials and capacity.
Support manufacturing leads in load balancing and prioritizing work orders.
Improve data accuracy for work order reporting and WIP tracking.
Help identify and address bottlenecks or inefficiencies in the scheduling process.
PLM Implementation & Systems Integration
Serve as the primary coordinator for the new PLM system implementation, replacing Omnify.
Work with Engineering and IT to define workflows for change management, revision control, and document release.
Support data migration of part records, BOMs, and associated documents.
Ensure synchronization between PLM and Microsoft Business Central to maintain consistency across systems.
Train and support users on new PLM tools and processes after deployment.
Continuous Improvement
Identify and implement process improvements for MRP accuracy, data integrity, and planning efficiency.
Support initiatives to improve communication between Engineering and Operations through better system integration.
Document and maintain standard operating procedures related to planning and change control.
Qualifications and Essential Skills:
Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations, or related field (or equivalent experience).
3+ years of experience in materials planning, MRP execution, or production control in a manufacturing environment.
Hands-on experience with ERP systems (Microsoft Business Central preferred).
Familiarity with PLM tools (Omnify or similar) and basic understanding of change management processes.
Strong analytical skills and attention to detail.
Excellent communication and organizational abilities; comfortable working across departments.
Preferred Qualifications
Experience in electro-mechanical product manufacturing.
Experience participating in or supporting a system implementation project (PLM, ERP, or MES).
Familiarity with ISO 9001 or AS9100 environments.
Lean or Six Sigma certification a plus.
Klein Marine Systems offers a generous compensation package; benefits begin on date of hire.
Comprehensive Health, Dental and Vision Plans
Elective deductions for Flexible Spending Accounts
Company Paid Life Insurance, Short and Long-Term Disability
Supplemental Life Insurance
Supplemental Critical Illness and Accident coverage
401(k) Retirement Savings Plan with employer contribution; Roth IRA option
Employee referral program
14 Paid Holidays
Flexible work arrangements
Generous Flex Paid Time Off account
Are you ready to join our exceptional team?
We are constantly seeking top talent in the fields of Engineering, Sales, Manufacturing Operations, Finance and Accounting, Technology, R&D, Marketing, and Field Operations. At Klein, we take pride in creating a supportive, fair, and inclusive working environment that empowers you to thrive and advance in your career. Rest assured that all qualified applicants will be considered for employment without any discrimination based on race, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factors prohibited by law.
$86k-127k yearly est. 1d ago
Lab Instrument Support Specialist (GMP)
JMD Technologies Inc.
Remote support specialist job in Norwood, MA
Title: QC Equipment Technician
Employment Type: Contract
Status: Accepting Candidates
About the role
Support QC lab operations by keeping equipment running properly and compliant with GMP standards.
Key Responsibilities
• Troubleshoot QC lab equipment issues
• Support deviations, CAPAs, and change controls
• Manage equipment lifecycle activities
• Maintain cGMP-compliant documentation
Qualifications
• 3+ years in a GMP QC laboratory
• Experience with equipment troubleshooting
• Knowledge of GMP/GxP requirements
• Strong documentation skills
Compensation (MA Pay Transparency):
• Estimated hourly range: $32-$35/hr (W-2)
Final rate within this range will be based on skills, experience, and interview results.
$32-35 hourly 4d ago
Fleet Management Support Specialist
Crown Equipment Corporation 4.8
Remote support specialist job in Boston, MA
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsibilities
Responsible for driving end-user adoption of Crown InfoLink products.
Helps customer develop and implement best practices and standard operating procedures.
Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
Develop and support the retail network to provide web-user and operator trainer training.
Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
Analyze Crown InfoLink data and make recommendations on action steps.
Participate in sales calls and demos to the extent that it relates to the after-sale support.
Quote, sell, and provide Crown InfoLink support services.
Minimum Qualifications
2-4 years related experience
Associate degree (Business)
Must have valid driving privileges
Extensive travel & overnight stays (over 20%)
Preferred Qualifications
Lead and effectively garner customer support to achieve customer objectives.
Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
$46k-59k yearly est. 2d ago
Registered Nurse (RN) - Clinical Support Specialist - $33+ per hour
Tenet Massachusetts 4.5
Remote support specialist job in Southborough, MA
The Registered Nurse (RN) Clinical SupportSpecialist at Tenet Massachusetts implements and manages educational programs for nursing staff to support their professional development and clinical competency. This role includes collaborating with nursing leadership, providing mentorship, facilitating continuing education, and ensuring compliance with educational standards within a multi-hospital healthcare system. The position requires a Bachelor's degree in nursing and current licensure, with a focus on acute care nursing education and quality improvement initiatives.
Tenet Massachusetts is seeking a Registered Nurse (RN) Clinical SupportSpecialist for a nursing job in Southborough, Massachusetts.
Job Description & Requirements
Specialty: Clinical SupportSpecialist
Discipline: RN
Duration: Ongoing
36 hours per week
Shift: 12 hours
Employment Type: Staff
MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America's 100 Best Hospitals List by Healthgrades.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Position Summary:
Under the guidance of the Market Education Director, the Nursing Educator collaborates with facility/market nursing leadership and staff across departments to assess, plan, develop, implement, facilitate, evaluate, and revise educational programming for all levels of nursing personnel and non-nursing personnel as indicated or requested. The educator acts as a key resource in the orientation and continuing education of nursing staff at Tenet Healthcare. The Nursing Educator implements a comprehensive education program for his/her assigned units while following and contributing to Tenet educational goals and vision. Educational programs typically include, but are not limited to, orientation, continuing education, and in-services. Other services may include, but are not limited to, process, performance and service-delivery consultation, and contributions to the organization through councils, committees, and workgroups.
Job Responsibilities:
Supports the educational needs for assigned units/clinics including classroom, clinical experiences, and learning technologies. Implements Tenet comprehensive education programs to meet the orientation and ongoing competency needs and professional development needs of the nursing staff, with specific focus for his/her units/clinics, which supports the Tenet model of professional nursing practice. Ensures all program/course revisions meet the Department of Nursing and regulatory expectations and standards. Adheres to national education practice standards and stays abreast of current research into nursing education practice. Programs are executed and revised based on adult learning principles, organizational, and learning theory consistent with Tenet endorsed philosophy and direction. Provides consultation to enhance continuing education, professional development opportunities and mentorship opportunities; delivers/coordinates other educational programs as directed (e.g., Grand Rounds, in-services, continuing education, job-specific and specialty curricula) to support competence and professional growth of Tenet nursing staff. Provides leadership to preceptors and serves as a role model through educational programs and ongoing coaching and mentoring. Serves as a facilitator to nurse residents and actively mentors and supports their growth in the profession and clinical practice. Participates in continuing education provider unit learning. Evaluates nursing education activities, which qualify for continuing education credit. Participates in activities to keep abreast of the changes to market/facility policies/procedures of the provider unit, and the expectations of the educator role. Assists in development of clinical policies and procedures as requested. Provides guidance, resources, and knowledge for professional growth of others. Mentors colleagues, other nurses, students, and others as appropriate. Participates in quality performance improvement activities. Performs other duties as assigned/required. Medical/Surgical Services - Covers Services but not limited to: Surgery/Ortho; Inpatient Rehab; Wound; Bariatrics; Vein and Liver Clinics; Adult Infusion Clinical; Lab. Accountable for the Projects, such as but not limited to: BLS; Accucheck; and Fall Prevention Program.
Qualifications:
Education:
Required: Bachelor's degree in nursing, nursing education, or related specialty
Experience:
Preferred: 1 year of nursing experience in an acute care setting
Certifications:
Required: Current state licenses and certifications
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Tenet Mass Job ID #. Posted job title: RN Clinical Educator FT Days
About Tenet Massachusetts
Facilities:
Saint Vincent Hospital - Worcester, MA
MetroWest Medical Center - Framingham, MA
Leonard Morse Hospital - Natick, MA (part of MWMC)
MA - SVH
Tenet's Saint Vincent Hospital has been providing high-quality health care to Worcester and the surrounding communities for more than 125 years. At Saint Vincent Hospital, we believe you should have access to the treatments you need without having to travel far from home. We are proud to have been the first hospital in central Massachusetts to offer robotically assisted surgical procedures and minimally invasive, computer-assisted joint replacements. Among the distinctions that we have received include our designations as a Blue Distinction Center for
Cardiac Services, Bariatric Surgery, and both Knee and Hip Replacement. We continue to be leaders in state-of-the-art treatments like our CyberKnife Radiosurgery, and our Cardiac Rehabilitation Program which offers a unique, specialized approach to overcoming heart health challenges. Healthgrades awarded Saint Vincent Hospital #1 in Cardiology in the state and one of America's 100 Best Hospitals for Coronary Intervention in 2023 and 2024, which puts Saint Vincent Hospital in the top 5% of hospitals nationwide for coronary intervention. At Saint Vincent Hospital, you can grow your career skills through a wide range of specialties, and help support the overall health of our community.
MA - MWMC
Tenet's MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893. MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community. At Framingham Union Hospital, you'll find comprehensive health care services for your entire family including 24-hour
emergency care, advanced cardiac care, high-tech cancer treatments, and advanced maternity care including our Special Care Level IIB nursery and high risky pregnancy care. MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care. Our skilled cardiac team has been recognized as one of Healthgrades' America's 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023. At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Benefits
Medical benefits
Dental benefits
401k retirement plan
Keywords:
Registered Nurse, Clinical SupportSpecialist, Nursing Educator, Continuing Education, Nursing Staff Development, Healthcare Education, Acute Care Nursing, Patient Care, Mentorship, Medical Facility
$36k-44k yearly est. 3d ago
Help Desk Support Specialist
Mevion 3.9
Remote support specialist job in Littleton, MA
The Help Desk SupportSpecialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
$88k-123k yearly est. Auto-Apply 60d+ ago
Application Support Specialist
Ra Capital Management 4.4
Remote support specialist job in Boston, MA
Imagine if you had the skills, knowledge, and teammates to both understand the root of the world's most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades, backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the world's precious resources.
RA Capital is among the leading providers of capital and services to the most promising innovators in the world. We invest flexibly-seed to IPO and beyond, anywhere in the world-with $10 B+ under management and a culture that prizes curiosity, rigor, and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms, RA Capital's large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people.
If you live for first-principles problem-solving with great colleagues, thrive on complexity, and want to do meaningful work that ripples across industries and ecosystems, you'll feel at home at RA Capital. Here, questions are welcomed, ideas are tested, and victories are shared. Even our lawyers are creative and engaging. And don't get us started on our compliance team's wicked sense of humor; nothing about what we do is boring.
Are you ready to bring your creativity, discipline and collaborative spirit to help us invent the future? Join us and you'll collaborate daily with investors, founders, physicians, biologists, engineers, economists, and reform advocates who think in systems and act with urgency.
Join us to invent a happier, healthier, more productive future - and have fun doing it.
Position Overview
We are seeking a reliable and customer-service oriented Application SupportSpecialist to provide essential support for our internal applications, with a focus on our Research Management System (RMS). This role is perfect for someone who enjoys helping users, solving problems, and ensuring smooth system operations through hands-on administrative tasks.
Key Responsibilities:
Manage user account lifecycle including creation, modification, and deactivation of user accounts
Process user requests for company page deletions, merges, and other data management tasks
Provide first-level technical support for users in person and via email, Slack, and ticketing system
Troubleshoot and resolve common user issues and system problems
Maintain user permissions and access controls according to organizational policies
Generate and distribute system reports as requested
Monitor system performance and alert appropriate teams to potential issues
Document support processes and maintain knowledge base articles
Assist users with system navigation, feature usage, and best practices
Escalate complex technical issues to development teams when necessary
Participate in system testing for new features and updates
Support user training sessions and create user guides as needed
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, Business or related field
2+ years of experience in application support, help desk, or customer service role
Strong problem-solving skills and attention to detail
Excellent customer service and communication skills
Comfortable working with databases and web-based applications
Basic understanding of user account management and permissions
Proficiency in Microsoft Office Suite and ticketing systems (JIRA/Confluence)
Ability to work independently and manage multiple tasks simultaneously
Patient and helpful demeanor when working with users of varying technical skill levels
Must be based in Boston with the ability to work in our downtown office on a hybrid schedule
Must be authorized to work in the United States without sponsorship
Preferred Qualifications:
Experience supporting research management or academic systems
Basic SQL knowledge for data queries and reporting
Familiarity with Active Directory or similar user management systems
Experience with CRM or similar business applications
Knowledge of ITIL or other service management frameworks
Understanding of data privacy and security best practices
Experience creating user documentation and training materials
Compensation
RA Capital Management is committed to fair and equitable compensation practices. Pay for this position will be based on experience, skills, qualifications, and current market conditions.
In addition to base salary (listed below), employees may be eligible for performance-based bonuses and a comprehensive benefits package that includes health insurance, retirement contributions, and paid time off.
Total Rewards
We take pride in offering a comprehensive employee benefits program as a key part of overall compensation. Our Total Rewards include:
Employer-paid monthly premiums for health, dental, and vision coverage
Wellness benefits and programs to support physical and mental well-being
Resources and perks that enhance work-life balance and financial security
We're dedicated to helping our employees thrive professionally and personally.
Massachusetts base pay range
$65,000 - $100,000 USD
RA Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require an accommodation during the interview process, please reach out to ***************** for assistance.
$65k-100k yearly Auto-Apply 60d+ ago
Production Support Specialist
Scout ET
Remote support specialist job in Malden, MA
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production SupportSpecialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production SupportSpecialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production SupportSpecialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
**************************
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
$72k-116k yearly est. Easy Apply 60d+ ago
Sr. Analyst, Desktop Support
Panagora Asset Management 4.2
Remote support specialist job in Boston, MA
Founded in 1989, PanAgora (Greek for across marketplace) Asset Management is a premier provider of investment solutions spanning most major asset classes and risk ranges. We seek to provide investment solutions using sophisticated quantitative techniques that incorporate fundamental insights and vast amounts of market information. While PanAgora's investment strategies are highly systematic in nature, the processes deployed within these strategies are built and overseen by talented professionals with significant and diverse investment experience. Innovative research plays a central role in our investment philosophy and process, and is an essential component of our firm's ability to deliver attractive investment solutions. Investment teams are organized into an Equity Strategies group and a Multi Asset Strategies group. Most investment team members are engaged in original research using fundamental intuition, market intelligence, modern finance and scientific methods.
We are committed to providing clients with reliable investment processes, consistent performance, transparency, and access to our investment resources. Our client base is comprised of institutional investors across the globe, including public & private retirement funds, sovereign wealth funds, endowments & foundations, and sub-advisory mandates.
The Sr. Analyst is a highly experienced IT professional responsible for supporting the firm's IT
infrastructure and providing leadership and oversight to the end user support team. This includes
coordinating the support effort for the user community as well as designing, implementing, and
maintaining systems and networks, as well as troubleshooting and resolving technical issues. The
Desktop Supervisor will also work with other IT team members to develop and implement security
policies and procedures.
ESSENTIAL FUNCTIONS:
• Provide leadership and direction to other Systems Analysts on user requests and end user
related projects
• Establish policies and procedures for the desktop team to ensure that support related issues
are properly prioritized and responded to effectively
• Provide technical support to users
• Design, implement, and maintain the firm's IT platforms, including endpoints, servers, networks,
and security
• Troubleshoot and resolve technical issues
• Develop and implement security policies and procedures
• Work with other IT team members to ensure the smooth operation of the firm's IT initiatives
• Stay up to date on the latest IT trends and technologies
• Document IT systems and procedures
• After-hours 7/24 support rotation for systems/network related issues
QUALIFICATIONS:
• Undergraduate degree in technology or applicable technical training/certification required
• 7+ years of experience in systems and networking, with a focus on the financial services industry
• Strong understanding of IT infrastructure and security
• Strong knowledge of Microsoft based technologies, including Windows 2019/2022, Windows 10/11,
Office 365
• Familiarity with supporting and maintaining virtual platforms
• Excellent written and oral communication skills
• Ability to work independently and as part of a team• Ability to manage multiple projects simultaneously
• Ability to work under pressure and meet deadlines
This is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this . You may be required perform other duties that are not included on this . The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Salary Range: 120,000 - 180,000
Disclaimer: The posted salary range represents the company's good faith estimate of the compensation for this position at the time of posting and the same is not a promise of a particular wage for any individual. Actual compensation may be dependent on a variety of factors including, but not limited to, the candidate's experience, education or skills, and other factors.
**PanAgora is an equal opportunity employer and provides equal employment opportunities to job applicants and employees without regard to race, religion, sex, marital status, color, national origin, age, physical or mental disability, veteran status, pregnancy, ancestry or sexual orientation. PanAgora is committed to maintaining an environment that is free from discrimination as well as adhering to applicable federal and state laws.
$40k-55k yearly est. Auto-Apply 16d ago
Production Support Specialist
E.T. Gresham 3.1
Remote support specialist job in Malden, MA
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production SupportSpecialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production SupportSpecialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production SupportSpecialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
**************************
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
$61k-87k yearly est. Easy Apply 2d ago
Application Specialist
SMC Corporation 4.6
Remote support specialist job in Boston, MA
Boston Outside Application Specialist PURPOSE The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch.
ESSENTIAL DUTIES
Participate in a monthly conference call to provide application success stories
Focus on identifying and closing major revenue-producing projects
Be involved with key accounts and their projects directly
This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC products
Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist
Provide continuous training to sales employees, customers, and distributors on products and applications
This may include assisting the SMC training group with local presentations of training courses
Document and/or monitor sales activity in SMC's CRM system
Assist sales employees in detailed technical presentations to all levels of customers
Complete all other duties as prescribed by sales management as necessary
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast-paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Minimum of three (3) years of sales and/or technical field experience with SMC or equivalent industry
Experience with or knowledge of competitive products and applications
Demonstrated ability to size and implement our newest "high-tech" products
Extensive SMC Application knowledge
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical
Fluid Power Pneumatic Specialist Certification preferred
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record
For Internal Use Only:Sales001
$89k-118k yearly est. 37d ago
Payment Application Specialist
Zwicker & Associates 4.2
Remote support specialist job in Andover, MA
Requirements
At least one year of payment processing or equivalent experience
Ability to work as part of a team while also working independently to process payments
Ability to maintain confidentiality
Proficient in data entry
Strong attention to details
Excellent organization skills
Ability to prioritize
Ability to solve problems
Ability to maintain positive relationships with employees in other departments
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
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Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
$95k-134k yearly est. 60d+ ago
Fire & Life Safety Field Specialist
Gigantes Group
Remote support specialist job in Boston, MA
Fire & Life Safety Field Specialist - Boston, MA (Flexible Location)
Salary: $130,000 - $150,000+ (DOE) Type: Full-time, Field-Based Industry: Fire Protection / Life Safety / Construction
Posted by: Gigantes Group Recruitment
About the Company
Our client is a leading multidisciplinary engineering consultancy recognized nationally for its commitment to safety, performance, and innovation in building systems. Their Fire & Life Safety division is growing rapidly and seeking a seasoned professional to take on a pivotal field-based position in the Greater Boston area.
About the Role
This position offers an exciting opportunity to lead and execute field operations across a diverse portfolio of projects. The successful candidate will be responsible for inspection, testing, commissioning, and integrated fire and life safety systems, supporting both local and national teams.
This is not a design or consulting engineering role - instead, it's a hands-on, field-oriented position that bridges technical expertise, site management, and operational leadership.
Key Responsibilities
Lead and perform fire and life safety inspections, testing, and commissioning for active and passive systems.
Oversee and coordinate construction administration (CA) activities across multiple projects.
Work directly with contractors, AHJs, and client representatives to ensure compliance with NFPA standards.
Support and guide regional and national teams on integrated testing and commissioning procedures.
Manage field documentation, reports, and compliance tracking using digital tools (e.g., iPads, inspection software).
Provide mentorship and technical guidance to junior field staff across regions.
Collaborate closely with project management and fire engineering teams to ensure seamless delivery.
Qualifications & Experience
Essential:
5-15 years of relevant experience in fire protection, life safety, or related field operations.
Strong background in construction administration, inspection, or commissioning within fire/life safety systems.
Hands-on experience with one or more of the following:
Fire alarm and suppression systems
Integrated testing (NFPA 3 & 4)
Smoke control and mechanical interface testing
Passive fire protection (firestopping, rated construction)
Construction fire safety inspections (e.g., SAME)
Excellent communication and documentation skills - able to interface confidently with contractors and clients.
Proficiency with digital reporting tools (e.g., tablets, inspection apps).
Preferred (but not required):
ICC or International Firestop Council certifications.
Degree in Fire Protection, Mechanical, or related engineering field.
Previous experience with consulting or contracting firms in fire/life safety.
PE license is
not required
, but exposure to integrated system design and commissioning is advantageous.
Location & Flexibility
Based in Greater Boston, with flexibility to work from Charlestown or Worcester offices.
Significant fieldwork across the Boston metro area is expected.
Candidates must live within reasonable commuting distance, though strong relocation candidates will be considered.
Compensation & Growth
Base salary: $130,000-$150,000+, depending on experience.
Signing bonus and performance-based incentives available.
High long-term ceiling - this position offers the potential to grow a service line and oversee field operations regionally.
Ideal Candidate Profile
You thrive in the field, enjoy hands-on technical problem-solving, and can navigate between job sites, contractors, and engineers with ease. You're experienced, dependable, and take pride in doing things the right way - with safety and precision at the forefront. If you're looking to step into a role with autonomy, challenge, and visible impact, this is an opportunity to truly grow your career.
How to Apply
If you have the background, certifications, and ambition to make an impact in the fire protection and life safety industry, we want to hear from you.
Apply via Gigantes Group Recruitment or reach out directly to Tom Marks for a confidential discussion.
📩 ***************************
🌐 *********************
$130k-150k yearly Easy Apply 60d+ ago
Reality Capture Field Specialist I
Harry R Feldman
Remote support specialist job in Boston, MA
The Reality Capture Field Specialist I is an integral part of the Reality Capture department and in collaboration with other Field Specialists provides onsite laser scanning, survey control, SLAM mobile scanning, and preconstruction survey support. Responsibilities will include operation of all Feldman Geospatial's scanning equipment, alongside conventional survey instruments including Levels, Total Stations, and GPS. Field Specialists will be guided by senior Field personnel in assisting with executing laser scanning plans, survey control, and level runs in support of Reality Capture department projects.
As a key member of our team, the Reality Capture Field Specialist I is expected to uphold the company's core values of trust, respect, accountability, humility, health, and leadership. This includes demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading by example to contribute positively to the overall culture and success of the company.
Job Title:
Reality Capture Field Specialist I
Reports To:
Reality Capture Project Manager
Direct Reports (Y/N):
N
Department:
Reality Capture
Work Status:
Full-time regular
FLSA Status:
Non-exempt
Revised Date:
06/12/2025
Essential Duties and Responsibilities:
Perform on site laser scanning survey for point cloud deliverables.
Operate Leica P40, P50, RTC360 scanners and Navvis VLX laser scanners.
Perform conventional survey including Total Station operation, Digital Levels, and DGPS
Receive project briefing from senior RC Field personnel or Project Managers/APMs and work in tandem with support for successful delivery.
Provide support to RC Field personnel in equipment setup.
Work under direction of RC Field personnel and Managers to execute scan plan for project delivery.
Qualifications and Skills:
Previous relevant scanning, survey, or engineering experience a plus, training will be provided
Bachelor's degree in surveying, engineering, or equivalent experience a plus
Outstanding communication and facilitation skills
Strong independent management skills
Ability to build strong partnerships and relationships with Feldman team members.
Troubleshooting and solution-oriented approach to problem solving once training is complete
Ability to organize, analyze and present information and data in a clear, concise, and meaningful way, including with MS Office (Word, Excel, PPT)
Core Competencies:
Dependability: Consistently delivers on promises and can be relied upon to meet deadlines, complete tasks, and maintain high standards of work quality
Accountability: Takes ownership of responsibilities and outcomes, following through on commitments and holding oneself and others to high standards of performance
Communication and Interpersonal Skills: Clearly conveys information in written and verbal form, actively listens, and effectively engages with others to facilitate understanding and collaboration.
Adaptability and Flexibility: Responds positively to changing priorities and shifting demands, remaining open to new approaches and maintaining performance in dynamic environments
Attention to Detail: Ensures accuracy and precision in all work tasks, thoroughly reviewing information and processes to avoid errors and maintain high-quality results
Time Management: Efficiently organizes and prioritizes tasks to maximize productivity, meeting deadlines and managing time effectively across multiple projects.
Safety and Compliance: Adheres to and promotes safety standards and regulatory guidelines, ensuring a safe and compliant working environment for all team members.
Working Conditions:
The physical work environment is most often field based with long periods of standing.
Travel is required to work sites. You must be in position of reliable transport and a valid and driving license.
Site work will be safety critical locations where PPE is required. Work may be outdoors in extreme weather conditions.
Must be able to lift and carry approx. 50 pounds
Work may be on active construction sites or facilities, in adverse weather conditions, and/or at heights. You may be required to navigate confined/crawl spaces.
Work Authorization:
Must be eligible to work in the United States
AAP/EEO Statement:
Feldman Geospatial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.
Disclaimer:
This is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, competencies, and activities associated with this role may change at any time with or without notice. This job description does not form a contract of employment. Employees at Feldman Geospatial are employed at-will, meaning either the employee or Feldman may end the relationship at any time, with or without notice.
$44k-80k yearly est. 60d+ ago
IT Operations Technician
Lasell University 4.1
Remote support specialist job in Newton, MA
JOB DESCRIPTION Job Title: IT Operations Technician Division: Administration and Finance Department: Information Technology Reports to: IT Operations Manager Employment Status: 40 hours per week JOB SUMMARY: The IT Operations Technician is primarily responsible for effective support, preventative maintenance, and consultation for the following areas: faculty and staff desktop technology for technology issues and requests including desktop computers, laptops, mobile devices, printers, copiers, software (including installs), helpdesk call and ticket monitoring, student worker coordination, basic network troubleshooting, digital and analog audiovisual/multimedia systems and services; event and meeting space technology; event planning, coordination, and support; conferencing and collaboration services (e.g. video, web, and teleconferencing); videography and streaming services; lecture and content capture services and many other devices. This position is 100% based on-campus in Newton, MA PRINCIPAL DUTIES AND RESPONSIBILITIES: The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell University has the right to add or change job responsibilities at any time. Answer phone/email/ticketing requests for support and log all support requests in the ticketing system Computer setup for new hires, moves, and changes (file migration, user preferences, etc.) Deploy and maintain network printers Provide "fixes" and modifications of installed software Assist Infrastructure technicians by providing basic networking troubleshooting and assistance in hardware repair/replacement Troubleshooting and maintain classroom and multimedia technologies and AV equipment Provide AV setup and support for events and meetings Maintain public and lab computing spaces Collaborate on the creation and testing of computer/OS images for faculty and staff computers Utilize Intune to display software packages and updates Create and maintain knowledge base articles Responsible for asset management and physical & digital security of desktop and mobile technology Maintain Physical Security of computers Provide guidance and support to IT student workers Diagnose & replace computer components Other duties as assigned
MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB:
Education level: Bachelor's degree in Information Technology field or 2 years relevant work experience.
Technology skills:
* Comprehensive understanding of PC and Mac hardware and experience performing substantial repairs on desktop computers and laptops
* Intermediate (2+ years) PC/Mac/Printer Hardware configurations and troubleshooting
* Experience installing and troubleshooting software and hardware
* Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless)
* Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment
* Experience with troubleshooting Extron AV systems
* Experience with wired/wireless microphone systems, audio amplification and PA systems
* Experience using TeamDynamix or similar ITSM tool
* Experience with LDAP, Active Directory and group policies, data recovery tools, DHCP, and DNS
* Experience with Intune
* Familiarity with Microsoft Office applications
Other Skills/Requirements of the Job:
* 2+ years related experience
* Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems
* Must be able to work independently on complex work with minimal direction as well as collaboratively within a team setting as either participant or leader
* Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload in a wide variety of settings and situations
* Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance
* Ability to follow up on assignments from IT Operations Manager and complete tasks in a timely manner
* Attentive to detail and documents work as well as communication with clients through ticket tracking system (TeamDynamix)
* Demonstrated ability to deliver professional customer service
* Ability to work occasionally adjusted work hours during peak academic periods and special events
CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB:
* Desktop support related certifications such as: MSCE, A+, Network +, CCNA, ACMT a plus
PHYSICAL AND VISUAL REQUIREMENTS OF THE JOB:
* (Pick the one from each category that best suits this position):
Physical Effort:
___Average physical effort with some handling of light weights such as
supplies or materials on an infrequent basis. (10 - 15 lbs.)
___ Occasionally an above average amount of physical effort including
consistent standing, lifting and carrying light to moderately heavy
materials or equipment.
__x_ High level of physical effort such as pushing, pulling, bending, lifting
and carrying heavy objects. (Over 50 lbs.)
Visual:
___ Average visual effort with infrequent exposure to visually demanding
work.
__x_ Above average visual effort with frequent exposure to visually
demanding work involving detailed work.
___ High level of visual effort with continuous exposure to highly detailed
work requiring substantial concentration.
What is the extent of exposure to unpleasant work conditions required in carrying out job duties? Check Only One from each category.
__x_ Work performed in an environment with correctable conditions such
as lighting and room temperature.
___ Work performed in an environment requiring occasional exposure to
weather extremes, fumes , odors and/or noise.
___ Work performed in an environment requiring constant exposure to
weather extremes, fumes, odors and/or loud noise
Hazards:
__x_ Normally, no exposure to job hazards; probability of injury is remote.
___ Occasional exposure to job hazards, resulting in some injury, lost time,
or threatening to one's personal health.
___ Frequent exposure to job hazards, resulting in injury, lost time, total
disability or death.
$54k-63k yearly est. 44d ago
Registered Nurse (RN) - Clinical Support Specialist - $33+ per hour
Tenet Massachusetts 4.5
Remote support specialist job in Framingham, MA
The Registered Nurse Clinical SupportSpecialist at Tenet Massachusetts provides nursing education and support across multiple healthcare facilities to enhance staff competence and patient care quality. Responsibilities include developing and implementing educational programs, mentoring nursing staff, and participating in quality improvement initiatives. This role requires a bachelor's degree in nursing, relevant certifications, and experience in acute care settings.
Tenet Massachusetts is seeking a Registered Nurse (RN) Clinical SupportSpecialist for a nursing job in Framingham, Massachusetts.
Job Description & Requirements
Specialty: Clinical SupportSpecialist
Discipline: RN
Duration: Ongoing
36 hours per week
Shift: 12 hours
Employment Type: Staff
MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America's 100 Best Hospitals List by Healthgrades.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Position Summary:
Under the guidance of the Market Education Director, the Nursing Educator collaborates with facility/market nursing leadership and staff across departments to assess, plan, develop, implement, facilitate, evaluate, and revise educational programming for all levels of nursing personnel and non-nursing personnel as indicated or requested. The educator acts as a key resource in the orientation and continuing education of nursing staff at Tenet Healthcare. The Nursing Educator implements a comprehensive education program for his/her assigned units while following and contributing to Tenet educational goals and vision. Educational programs typically include, but are not limited to, orientation, continuing education, and in-services. Other services may include, but are not limited to, process, performance and service-delivery consultation, and contributions to the organization through councils, committees, and workgroups.
Job Responsibilities:
Supports the educational needs for assigned units/clinics including classroom, clinical experiences, and learning technologies. Implements Tenet comprehensive education programs to meet the orientation and ongoing competency needs and professional development needs of the nursing staff, with specific focus for his/her units/clinics, which supports the Tenet model of professional nursing practice. Ensures all program/course revisions meet the Department of Nursing and regulatory expectations and standards. Adheres to national education practice standards and stays abreast of current research into nursing education practice. Programs are executed and revised based on adult learning principles, organizational, and learning theory consistent with Tenet endorsed philosophy and direction. Provides consultation to enhance continuing education, professional development opportunities and mentorship opportunities; delivers/coordinates other educational programs as directed (e.g., Grand Rounds, in-services, continuing education, job-specific and specialty curricula) to support competence and professional growth of Tenet nursing staff. Provides leadership to preceptors and serves as a role model through educational programs and ongoing coaching and mentoring. Serves as a facilitator to nurse residents and actively mentors and supports their growth in the profession and clinical practice. Participates in continuing education provider unit learning. Evaluates nursing education activities, which qualify for continuing education credit. Participates in activities to keep abreast of the changes to market/facility policies/procedures of the provider unit, and the expectations of the educator role. Assists in development of clinical policies and procedures as requested. Provides guidance, resources, and knowledge for professional growth of others. Mentors colleagues, other nurses, students, and others as appropriate. Participates in quality performance improvement activities. Performs other duties as assigned/required. Medical/Surgical Services - Covers Services but not limited to: Surgery/Ortho; Inpatient Rehab; Wound; Bariatrics; Vein and Liver Clinics; Adult Infusion Clinical; Lab. Accountable for the Projects, such as but not limited to: BLS; Accucheck; and Fall Prevention Program.
Qualifications:
Education:
Required: Bachelor's degree in nursing, nursing education, or related specialty
Experience:
Preferred: 1 year of nursing experience in an acute care setting
Certifications:
Required: Current state licenses and certifications
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Tenet Mass Job ID #. Posted job title: RN Clinical Educator FT Days
About Tenet Massachusetts
Facilities:
Saint Vincent Hospital - Worcester, MA
MetroWest Medical Center - Framingham, MA
Leonard Morse Hospital - Natick, MA (part of MWMC)
MA - SVH
Tenet's Saint Vincent Hospital has been providing high-quality health care to Worcester and the surrounding communities for more than 125 years. At Saint Vincent Hospital, we believe you should have access to the treatments you need without having to travel far from home. We are proud to have been the first hospital in central Massachusetts to offer robotically assisted surgical procedures and minimally invasive, computer-assisted joint replacements. Among the distinctions that we have received include our designations as a Blue Distinction Center for
Cardiac Services, Bariatric Surgery, and both Knee and Hip Replacement. We continue to be leaders in state-of-the-art treatments like our CyberKnife Radiosurgery, and our Cardiac Rehabilitation Program which offers a unique, specialized approach to overcoming heart health challenges. Healthgrades awarded Saint Vincent Hospital #1 in Cardiology in the state and one of America's 100 Best Hospitals for Coronary Intervention in 2023 and 2024, which puts Saint Vincent Hospital in the top 5% of hospitals nationwide for coronary intervention. At Saint Vincent Hospital, you can grow your career skills through a wide range of specialties, and help support the overall health of our community.
MA - MWMC
Tenet's MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893. MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community. At Framingham Union Hospital, you'll find comprehensive health care services for your entire family including 24-hour
emergency care, advanced cardiac care, high-tech cancer treatments, and advanced maternity care including our Special Care Level IIB nursery and high risky pregnancy care. MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care. Our skilled cardiac team has been recognized as one of Healthgrades' America's 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023. At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Benefits
Medical benefits
Dental benefits
401k retirement plan
Keywords:
Registered Nurse, Clinical SupportSpecialist, Nursing Educator, Healthcare Education, Acute Care Nursing, Patient Care, Medical Staff Training, Nursing Mentorship, Healthcare Quality Improvement, Staff Development
$36k-44k yearly est. 3d ago
RC Field Specialist II
Harry R Feldman
Remote support specialist job in Boston, MA
The Reality Capture Field Specialist II is an integral part of the Reality Capture department and in collaboration with Project Managers, Assistant Project Managers, and other Field Specialists is responsible for providing onsite laser scanning, survey control, SLAM mobile scanning, and preconstruction survey support. Responsibilities will include operation of all Feldman Geospatial's scanning equipment, alongside conventional survey instruments including Levels, Total Stations, and GPS. A Field Specialists will be required to connect with senior Field personnel and assist in executing laser scanning plans, survey control, and level runs in support of Reality Capture department projects.
As a key member of our team, the Reality Capture Field Specialist II is expected to uphold the company's core values of trust, respect, accountability, humility, health, and leadership. This includes demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading by example to contribute positively to the overall culture and success of the company.
Job Title:
Reality Capture Field Specialist II
Reports To:
Reality Capture Project Manager
Direct Reports (Y/N):
N
Department:
Reality Capture
Work Status:
Full-time regular
FLSA Status:
Non-exempt
Revised Date:
10/01/2024
How much does a remote support specialist earn in Belmont, MA?
The average remote support specialist in Belmont, MA earns between $27,000 and $69,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Belmont, MA
$43,000
What are the biggest employers of Remote Support Specialists in Belmont, MA?
The biggest employers of Remote Support Specialists in Belmont, MA are: