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Technical Support Analyst
Angeleye Health
Remote support specialist job in Little Rock, AR
The Technical Support Analyst provides technical assistance and support to end-users (hospital employees and patient families) for hardware, software, and network-related issues. This role is critical for maintaining the smooth operation of technology systems and ensuring timely resolution of technical problems. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-focused approach. This position is ideal for individuals passionate about technology and customer support, eager to grow their skills in a dynamic and collaborative environment.
Reports To: This position reports to the VP of Customer Experience.
Location and Hours:
This is a full-time position (40 hours/week, Monday-Friday 1 pm - 10 pm CT) located in Little Rock, AR.
This position requires being a part of the 24/7, 365-day, after-hours coverage rotation with other members of the IT support team. Currently rotation is 1 week at a time, frequency of rotation dependent on Company needs.
Key Responsibilities:
Respond to technical support requests via phone, email, and ticketing system in a timely manner which is dictated by internal metrics.
Diagnose and troubleshoot hardware, software, and network issues across various platforms.
Install, configure, and update computer systems, applications, and peripherals.
Provide training and guidance to end-users on software applications and best practices.
Escalate complex technical issues to higher-level support teams as necessary.
Document and track support requests, resolutions, and procedures in the ticketing system.
Collaborate with the IT team to improve system performance and reliability.
Assist in maintaining camera hardware inventory, ensuring all assets are properly repaired, tracked and updated.
Stay updated on emerging technologies and industry trends to provide effective solutions.
Contribute to knowledge base articles and self-help documentation for end-users.
Qualifications:
Education: Associate or bachelor's degree in information technology, computer science, or a related field preferred (or equivalent experience)
Experience: 1-3 years of technical and/or customer support or IT help desk experience preferred.
Technical Skills: Proficiency in troubleshooting operating systems (Windows, mac OS), Microsoft Office Suite, remote desktop tools, and networking concepts (TCP/IP, DNS, VPN). Proficiency in ticketing systems and remotesupport tools. Experience with Salesforce is also preferred.
Certifications: CompTIA A+, ITIL Foundation, or similar certifications are a plus.
Soft Skills: Excellent communication, problem-solving, and customer service skills.
Other Requirements: Ability to prioritize tasks, work independently, and handle multiple issues simultaneously.
Why Join AngelEye Health? AngelEye Health is dedicated to improving the patient experience through innovative healthcare technology. We foster a collaborative environment where every team member plays a vital role in enhancing our services and client relationships. If you're ready to contribute to cutting-edge projects, lead impactful initiatives, and grow your career, we want to hear from you! Apply now and be part of our mission to transform the NICU experience.
AngelEye Health, Inc. offers you:
A growth-oriented team environment where your strengths are highly valued
Opportunities to expand your technical skills and knowledge with on-the-job learning/training opportunities
Benefits package (info provided separately)
Company Mission Statement: Equipping care teams and empowering families of neonatal and pediatric patients to improve outcomes.
Values and Core Beliefs:
Patients and their families first; Hospital Partners a close second; Our Team and their families make it all happen.
Curiously innovate; Failure isn't fatal, and success isn't final.
Execute the basics at a PhD level.
Create and Maintain a Sense of Urgency!
Effective communication is key!
Transparency and Honesty in everything we do.
$32k-52k yearly est. 2d ago
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Data Cleansing/S4 SAP Support Specialist
Belcan 4.6
Remote support specialist job in Alexander, AR
The Data Cleansing and S4 SAP SupportSpecialist is responsible for ensuring the accuracy, integrity, and quality of data within the organization"s systems, with a primary focus on SAP. This role involves identifying, analyzing, and correcting data discrepancies, supporting SAP data management processes, and collaborating with various departments to maintain clean and reliable data for operational and reporting purposes.
Key Responsibilities:
* Perform data cleansing activities to identify and rectify errors, inconsistencies, and duplicates in SAP and related databases.
* Support the maintenance and updating of master data within SAP modules (e.g., Material Management, Finance, Sales & Distribution).
* Collaborate with business users and IT teams to understand data requirements and resolve data quality issues.
* Conduct regular audits and data validation to ensure compliance with data governance standards.
* Assist in the development and implementation of data cleansing strategies and best practices.
* Support SAP system users by troubleshooting data-related issues and providing guidance on data entry standards.
* Document data cleansing processes, procedures, and changes to maintain clear records.
* Participate in SAP data migration and upgrade projects as needed, ensuring data accuracy throughout transitions.
Qualifications:
* Bachelor"s degree in Information Technology, Business Administration, Data Management, or a related field.
* Proven experience in data cleansing, data quality management, or data analysis roles.
Hands-on experience with SAP systems, preferably in data management or support
* Strong understanding of SAP modules and master data concepts.
* Proficiency in data analysis tools such as Excel, SQL, or data profiling software.
* Excellent attention to detail and problem-solving skills.
* Strong communication and interpersonal skills to work effectively with cross-functional teams.
* Ability to manage multiple tasks and prioritize work in a fast-paced environment.
* Knowledge of data governance and compliance standards is a plus.
Preferred Skills:
* SAP certification related to data management or specific modules.
* Experience with data migration and SAP upgrade projects
$34k-46k yearly est. 20h ago
Associate Software Support Specialist
Tyler Technologies 4.3
Remote support specialist job in Little Rock, AR
Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software SupportSpecialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Associate Software SupportSpecialist is expected to continually grow and expand knowledge of the product.
Responsibilities
Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved.
Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
Determines whether to resolve issues personally or to refer to a more experienced team member.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
May submit client issues to the development team for resolution as needed.
May create or enhance documentation throughout the support process.
Commits to expanding technological skills and knowledge of Tyler products.
Demonstrates awareness of and adherence to Company policies outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
Performs other duties as assigned.
Qualifications
Bachelor's degree in a related field or equivalent experience.
Excellent interpersonal skills.
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
Strong organizational skills.
Effective analytical ability, particularly in a technical environment.
Excellent written and verbal communication skills.
Knowledgeable with Microsoft Office.
Ability to travel preferred.
2025 Training Class
New Hire Training Dates: December 8th, 2025 - February 6th, 2026
Week 1 & 9 are in our Yarmouth, ME office. Must be able to attend and successfully complete an 9-week mandatory new hire training class as an essential job function of the software supportspecialist role.
You will be eligible to participate in the Annual Tyler Bonus & Software Support incentive plan. Payout of these incentives is contingent upon meeting your performance objectives and/or business results.
ERP New Hire Tyler Days:
This is an HR-hosted event for new hires that provides you with a more in-depth discussion of your division and the company.
Your HR team, division's president, and other leaders across the company will present throughout the event - covering our history, mission, values, cultural identity, strategic vision from a divisional and Tyler-wide standpoint, and so on.
Product and department presentations are offered by the senior leaders of our organization.
This is an opportunity to interact and network with team members from various offices.
$62k-76k yearly est. Auto-Apply 60d+ ago
Manufacturing Technology Specialist
3M 4.6
Remote support specialist job in Little Rock, AR
Job Title Manufacturing Technology Specialist (Little Rock, AR)
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it is equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You'll Make in this Role
As a Manufacturing Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
Identifying and evaluating manufacturing process and equipment deficiencies, drive solutions and determine priority and implement a path to execution.
Providing guidance, leadership to plant level personnel in best practices for process and equipment operation as well as preventative maintenance.
Providing support towards work order planning and capital project justifications.
Determine equipment improvement priority levels and best path for resolving including repair or replacement.
Using data-based tools and methodologies to support their recommendations and be expected to drive appropriate actions.
This position has responsibilities to utilize their expertise and project leadership skills to drive substantial improvements in process performance and equipment uptime.
Leading operational excellence at our Little Rock, AR site through conscientious management and decisive actions in environment, health, safety, quality, manufacturing, cost, and employee relations.
Leads and supports projects that have high impact on plant performance and yield.
Ability to work effectively across multiple sites.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
Five (5) years of experience in one or more of the following areas: Engineering or manufacturing technical field in a private, public, government, or military environment
Five (5) years' experience in heavy industrial operations including equipment maintenance.
Additional qualifications that could help you succeed even further in this role include:
Prior experience in mineral processing, manufacturing process & maintenance of heavy equipment
Experience with mining operations and related crushing and screening equipment
Experience engaging with production and maintenance organizations.
Self-starter/self-directed that leads with high energy and passion.
Demonstrated experience in project management.
Ability to work with cross functional teams and across multiple functions and disciplines.
Effective facilitation, communication, and teaching skills.
Ability to understand and apply analytical and statistical tools.
Experience and certification with Lean Six Sigma/Lean Manufacturing methodologies.
Experience in operational excellence, lean implementation, and financial accounting.
Experience in Mining or heavy industrial applications
Work location: Little Rock, AR
Travel: May include up to 15% domestic
Relocation: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 11/11/2025 To 12/11/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
3M Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
$141.2k-172.5k yearly Auto-Apply 60d+ ago
Customer Satisfaction Analyst
The Strickland Group 3.7
Remote support specialist job in Little Rock, AR
Join Our Team as a Customer Satisfaction Analyst - Drive Insights & Enhance Customer Experience!
Are you passionate about understanding customer needs, analyzing feedback, and improving overall satisfaction? We're looking for a Customer Satisfaction Analyst to join our team! In this role, you'll play a key part in evaluating customer experiences, identifying trends, and providing actionable insights to enhance retention and loyalty.
Why You'll Love This Role:
💼 Comprehensive Training - Whether you're experienced or new to customer analytics, we provide the tools and support to help you succeed.
⏰ Flexible Work Schedule - Full-time or part-time opportunities with remote flexibility.
📈 Career Growth - Clear advancement paths into customer experience, data analysis, or leadership roles.
💰 Competitive Compensation - Base pay plus performance-based incentives and bonuses.
Key Responsibilities:
✅ Analyze customer feedback, surveys, and reviews to assess satisfaction levels and identify trends.
✅ Develop reports and insights to help teams improve customer experience and retention.
✅ Collaborate with customer service, marketing, and product teams to address concerns and enhance customer interactions.
✅ Monitor key satisfaction metrics (CSAT, NPS, customer feedback) and recommend improvements.
✅ Identify pain points in the customer journey and propose data-driven solutions.
✅ Conduct competitive research to benchmark customer satisfaction against industry standards.
What We're Looking For:
✔ Strong analytical and problem-solving skills
✔ Excellent communication and ability to translate data into actionable insights
✔ Proficiency in customer feedback tools, surveys, and reporting software (or willingness to learn)
✔ Detail-oriented mindset with a passion for improving customer experience
✔ Experience in data analysis, customer experience, or research is a plus (but not required)
Perks & Benefits:
✅ Paid training and continuous mentorship
✅ Health insurance and retirement plan options
✅ Incentive bonuses and performance recognition
✅ Opportunities to grow into leadership and strategic roles
🚀 Ready to Make an Impact?
If you're excited to analyze customer insights and help shape a better experience, we'd love to hear from you!
👉 Apply now and join us as a Customer Satisfaction Analyst-where data meets customer success.
$42k-55k yearly est. Auto-Apply 60d+ ago
Facilities Technical Support Specialist II
Spp
Remote support specialist job in Little Rock, AR
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.
We believe in supporting our employees through a fantastic benefits package:
Competitive pay with bonus opportunities
Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
Relocation assistance
Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP
PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.
COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.
Facilities Technical SupportSpecialist II| Pay Range: $64,060.00 - $78,460.00
"Elevate Your Career: Join Our Dynamic Facilities Team and Master the Art of Audio/Visual Excellence and Technical Innovation!"
As our Facilities Technical SupportSpecialist II, you will:
Primarily be responsible for overseeing the technical support of all facilities systems not covered by IT. This includes managing physical security, audio/video systems, environmental and data center operations, and space utilization. You will also handle routine facility service maintenance, support conference and auditorium A/V systems, design and research A/V and CCTV hardware capabilities, and integrate and support facilities software solutions.
To be successful as the Facilities Technical SupportSpecialist II, we're looking for:
High School Diploma (or GED)
3 years of experience in technical systems support
Ability to perform and coordinate multiple tasks associated with technical system support
Ability to coordinate vendor activity
Ability to communicate effectively with employees at all levels of the organization as well as contractors who perform maintenance or upgrade work on these systems
Ability to work with constantly changing and multiple priorities
Ability to work with minimum supervision
Ability to apply methods of organization to file and keep reports and time logs
Availability for after-hours call-out and on-call
Ability to analyze the operation of various systems, determine the cause of problems/malfunctions, and take corrective action as required.
Ability to read, analyze and interpret safety rules and regulations, operating and maintenance instructions, and procedure manuals
Ability to perform computer tasks and basic system integrations
Regular attendance and punctuality
Work with different teams across the organization to complete tasks
Experience with low voltage systems
Preferred:
Experience with Audio/Video design and functional utilization
Experience with physical security card access and CCTV systems, but not required
Experience with office space planning and building systems
Position Type, Location, and Expected Hours of Work:
This is a full-time, onsite position based in Little Rock, Arkansas. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed.
Travel Requirement:
This position requires minimal travel (5-15%).
SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.
Full job descriptions will be made available to those selected for an interview.
$64.1k-78.5k yearly 19d ago
Senior Field Support Analyst
GFL Environmental Inc.
Remote support specialist job in North Little Rock, AR
Under the general direction of IT Service Support Regional Manager, the ITSS Senior Field Support Analyst (FSA) provides customer service to an assigned end user base. This role is responsible for the maintenance and administration of computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. The ITSS Senior Field Support Analyst is the face of IT and will act as a liaison between IT and the end user for Level 2 IT related needs. This position will also be called on to serve in an elevated capacity by participating in one or more Centers of Excellence.
Key Responsibilities:
* Able to travel ~50% between US (Arkansas, Oklahoma, etc.)
* Serves as the IT liaison to regional business unit end users
* Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives
* Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations
* Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems
* Escalate non-resolvable issues to higher-level teams in a timely manner
* Provide support and assistance for Business Unit process systems as required
* Create, monitor and enforce policies and procedures
* Create, distribute and update knowledge base solutions
* Evaluate, design and implement new systems that increase productivity or enhance overall business operations
* Integrate technical knowledge and business understanding to resolve problems for customers
* Resolve single and cross technology incidents independently
* Work with team members to resolve unusually complex or cross technology incidents
* Provide technical consulting during implementations and upgrades to production systems
* Build and maintain strong relationship up to senior management level within their Business Units in assigned regions
* Assist in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements
* Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers
* Lead Customer Expectation management as part of escalation process
* Work on cross-team or large programs/projects and provide direct support to major/complex and strategic initiatives and programs
* Travel to other business sites to provide additional support or to attend training sessions
* Adheres to departmental standards and ensures appropriate use of information systems
* Perform reporting and administrative functions as required
Knowledge, Skills, Abilities and Competencies:
* Graduate degree in Computer Science, Engineering or related discipline with an IT focus
* Certifications: A+ Certification and HDI certification (both HDI Support Center Analyst HDI Desktop Advanced Support Technician) required, MCSA Certification preferred
* 4+ years of End User services experience with large teams to support
* Ability to conduct research into application development issues and products
* Strong analytical skills, including troubleshooting and integration of IT services
* Knowledge of existing and emerging hardware and software technologies and IT architectures
* Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems
* Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
* Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments
* Ability to manage multi-cultural and multi-located teams
* High willingness to drive transformation and service improvement
* Strong customer / end-user / client service orientation
* Strong relationship building and interpersonal skills
* Work experience in a related industry setting is a plus
* Work experience at an IT service provider is a plus (managerial and/or delivery level)
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
$31k-51k yearly est. Auto-Apply 21d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Little Rock, AR
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$29k-38k yearly est. 60d+ ago
Desktop Support Manager
Arete Technologies 4.5
Remote support specialist job in Little Rock, AR
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
The Technical Lead/Project Manager will provide hands-on end user desktop/laptop/peripheral device support as well as overall project management.
Additional Qualifications:
?Working Knowledge of PC Imaging
?Operational Knowledge of Windows 7/8/8.1/10 operating systems
?Active Directory
?Experienced in Microsoft Office Suite
?File and Print Management
?Cisco Switch set-up and troubleshooting
?Remote Access Management (LogMeIn)
?Wireless Communications (including wireless device provisioning and data restore)
?PC Application support
General Responsibilities: As Program Manager:
Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet requirements of various departments within the agency, such as finance, customer service, and application development.
Primary responsibility is to drive the entire effort from start to finish.
Must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements.
Tests maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information, consults with management to ensure agreement on system principles.
Expands or modifies systems to serve new purposes or improve work flow.
Determines computer software or hardware needed to set up or alter the system.
As Technical Lead:
•Meet with customers' to compile, identify and determine job specifications needed to develop new processes, update and modify or correct existing programs and systems.
•Installation, configuration, troubleshooting and maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus, Adobe, SAP, etc.
•Provide expert level escalation and technical leadership.
•Support and maintain all customer software and systems, including servers, workstations, and software.
•Provide support for Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012.
•User, group, and computer creation and management within a Microsoft Active Directory environment.
•Provide support on maintaining and configuring Microsoft Active Directory Group Policies to management desktop client configuration and settings
•Performs system maintenance activities through error reports, user modification requests and system problems.
•Learn and Assist in Management of Cloud Computing Environment (i.e., Office 365)
•Assist users with setting up and operating workplace mobile devices (iPads, iPhones, Learn and Support MAC Laptops//PCs (on a limited basis)
Position Summary
The ARCareerEd Technical Lead / Program Manager:
1) Will provide program, manager, and end user support, to the three (of four) ARCareerEd Divisions that are based on 3 Capitol Mall and surrounding areas: Adult Education (AdultEd), Career and Technical Education (CTE) and Office of Skills and Development (OSD).
2) Is responsible for managing, coordinating, and establishing priorities for the complete life-cycle of projects including the planning, design, programming, testing, and implementation of business solutions designed to meet the requirements of various departments within the agency.
3) Provides end users with assistance in solving computer related problems, such as imaging, LAN connections, system malfunctions and software program management (installation, configuration, troubleshooting problems).
Additional Information
Best Regards,
Amrit Lal
$44k-62k yearly est. 60d+ ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Remote support specialist job in Little Rock, AR
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$32k-52k yearly est. 46d ago
Production Control / Technical Support Analyst (Night shift)
Dillard's 4.1
Remote support specialist job in Little Rock, AR
THE OPPORTUNITY
Dillard's is seeking a Production Control / Technical Support Analyst to work the night shift at our Data Centers in Central Arkansas. You must be able to work a flexible schedule, which includes weekends, holidays, and after hours.
This position's primary focus is assisting users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with IT applications, hardware, or services. It is also responsible for executing, monitoring, and resolving issues with batch processing.
THE TEAM
Night Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning.
WHAT YOU WILL DO
Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
Must be able to function independently
Handle phone and email support for moderate system or content issues
Identify, resolve, and escalate issues when necessary
Clearly communicate technical solutions in a user-friendly, professional manner
Record interactions in our service ticket database
Identify and document resolution to recurring inquiries
Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution
Provide equipment upgrade and maintenance assistance to personnel at all Dillard's operating locations
Ensure all batch processes are started and completed in a timely manner
THE MUST-HAVES
Authorization to work in the United States without sponsorship
Education or at least two years of experience working in a help desk or technical support call center environment
Excellent problem-solving and decision-making skills
Excellent verbal and written communication skills
Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment
THE "NICE TO HAVES"
Previous customer service experience
Previous experience in a network operations field
Previous IT Operations or production control experience
Knowledge of Job Control Language (JCL) and batch scheduling applications (Zeke)
No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position
$30k-38k yearly est. Auto-Apply 5d ago
Senior Computer User Support Specialist
Cayuse Holdings
Remote support specialist job in Little Rock, AR
**The Work** The Senior Computer User SupportSpecialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables.
**Responsibilities**
**Key Responsibilities**
+ Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
+ Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
+ Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
+ Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality.
+ Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
+ Troubleshoot printer, computer, and peripheral incidents.
+ Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols.
+ Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service.
+ Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards.
+ Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services.
+ Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections.
+ Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Associates degree in relevant field.
+ 6 years' experience in computer user support
+ Valid driver's license, travel may be required.
+ Experience supporting Windows 10, and MS Office 2013.
+ Experience using ServiceNow or a similar ticketing system.
+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
+ COMPTIA Security Certification
+ Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
+ Exceptional verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Ability to handle sensitive and confidential information appropriately
**Desired Qualifications:**
+ 5 years Preferred Hands-on experience with Spring Boot Java Applications.
+ 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later.
+ 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
+ 5 years Preferred Hands-on experience with web applications developed for Cloud platform
+ 5 years Preferred Hands-on experience with CI/CD methodology
+ 5 years Preferred Hands-on development experience for mobile and tablet platforms
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional hybrid office environment.
+ Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $20.00 - USD $32.00 /Hr.
Submit a Referral (****************************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103791_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Secret_
$20-32 hourly 57d ago
Licensed Insurance Customer Service
Andre Pendleton-State Farm Agency 4.3
Remote support specialist job in Little Rock, AR
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements:
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Property & Casualty license (required)
Life and Health license (required)
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$21k-27k yearly est. 3d ago
Level 2 IT Support Technician
Apprenticely
Remote support specialist job in Little Rock, AR
Apprenticely is helping Southern Administrative Services, LLC hire a Level 2 IT Support Technician in Little Rock, AR. About the Employer: Southern Administrative Services, LLC is an administrative management and consulting company based out of Little Rock, Arkansas and Alexandria, Louisiana. We specialize in back-office administrative functions to assist Skilled Nursing Facilities around Arkansas manage and improve their processes to deliver continuously-improving quality of care for their residents.$55,000 - $75,000 a year
Are you a problem-solver who thrives in a dynamic environment? We are seeking a skilled and motivated Level 2 IT Support Technician to join our growing IT team. You will be the go-to expert for resolving complex technical issues that escalate beyond Level 1, ensuring our internal systems and users operate smoothly and efficiently. This is a hands-on role perfect for someone who enjoys both technical depth and customer interaction.
Key Responsibilities:-Serve as the primary escalation point for advanced technical support tickets from Level 1 staff and directly from end-users.-Diagnose and resolve complex hardware, software, and network issues for Windows endpoints, mobile devices, and user accounts. -Administer and support core systems: Microsoft 365/Azure AD, Active Directory (user/group management, GPOs), and enterprise applications. -Manage and deploy laptops, desktops, and peripherals using endpoint management tools (NinjaOne).-Support and troubleshoot network connectivity (wired/Wi-Fi).-Document solutions in the IT knowledge base and improve processes for the support team.-Participate in IT projects such as software rollouts, hardware refreshes, and system upgrades.-Provide excellent, clear, and empathetic communication to non-technical staff.
What We're Looking For (Requirements):-3+ years of experience in a technical support role, with at least 1 year in a Tier 2/Level 2 or systems administration capacity.-Proven expertise in: -Microsoft 365 Suite administration & support (Exchange Online, SharePoint, other Office Products). -Windows 10/11 support in a domain environment. -Active Directory / Azure AD (user provisioning, group membership, OU management). -Endpoint Management (NinjaOne). -Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, basic firewall concepts).-Excellent troubleshooting methodology and the ability to research solutions independently.-Strong customer service orientation with impeccable communication skills (written and verbal).-Ability to manage multiple priorities and tickets in a fast-paced environment. -Relevant certifications are a strong plus (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA Network+, ITIL Foundation).
Bonus Points (Preferred Qualifications):-Experience with PowerShell scripting for automation.-Knowledge of SaaS application support (e.g., ADP, Netsuite, PointClickCare, Zoom, Adobe Creative Cloud, etc.).-Experience with a modern ticketing system (NinjaOne).
What We Offer:-Competitive salary and comprehensive benefits package (Health, Dental, Vision, 401k).-Paid time off (3 weeks, 4 weeks after 5 years) and holidays.-A clear path for career growth and professional development (training & certification support).-A collaborative and supportive team environment.
What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!
How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!
Keep in touch with us on social media Linkedin . Facebook . Instagram ********************
The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: ****************************************** may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$55k-75k yearly Auto-Apply 45d ago
Intermediate IT Onsite Support-Security System Tech-Low Voltage
University of Arkansas for Medical Sciences 4.8
Remote support specialist job in Little Rock, AR
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Closing Date:
02/08/2026
Type of Position:Professional Staff - Project/Program Administration
Job Type:Regular
Work Shift:
Sponsorship Available:
No
Institution Name: University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************.
Department:ISS | Sec Supp Srvs Security Operations
Department's Website:
Summary of Job Duties:Under direct supervision, provides accurate and timely troubleshooting of security system and network cabling components. Perform installations of electronic control systems, which may include door access control, CCTV, intrusion detection, communication, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices and associated hardware. Responds to situations where systems have failed and action must be taken to isolate or repair problem equipment, software, or make configuration changes to return systems to full functionality.
Qualifications:
**This position participates in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.**
Minimum Qualifications:
Associate Degree in Computer Science or related field of study plus 1 year cabling, low voltage system, carpentry/building maintenance -OR- High School Diploma/GED with 3 years cabling, low voltage system, carpentry/building maintenance.
Preferred Qualifications:
Bachelor's degree in information technology, Computer Science, or related field.
Customer Service experience preferred.
Arkansas Alarm License, Level 1.
Additional Information:
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
Resume
Optional Documents:
Proof of Veteran Status
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact *********************** for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site *****************************************
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:N/A
Frequent Physical Activity:Crawling, Crouching, Feeling, Hearing, Kneeling, Reaching, Sitting, Standing, Stooping, Talking, Walking
Occasional Physical Activity:N/A
Benefits Eligible:Yes
$34k-44k yearly est. Auto-Apply 12d ago
Student Application Specialist
University of Central Arkansas 3.9
Remote support specialist job in Conway, AR
The Graduate Student Application Specialist is responsible for evaluating and processing Graduate School admission applications and coordinates with students, faculty, and departmental administrators. This position is governed by state and federal laws and agency/institution policy.
$44k-57k yearly est. 60d+ ago
Support Analyst I
Lyon College 3.6
Remote support specialist job in Little Rock, AR
Lyon College School of Dental Medicine - Support Analyst I The Lyon College School of Dental Medicine is seeking a dedicated Support Analyst I to join our Information Technology team. In this role, you will be instrumental in providing support for faculty, staff, and students across Lyon College - directly contributing to the excellence of our educational programs.
Key Responsibilities:
* Provide technical support for computer systems and software, Troubleshoot and resolve technical issues promptly to minimize downtime.
* Configure and maintain hardware and software to ensure optimal performance.
* Uphold IT security protocols to protect institutional data.
Qualifications:
* Education:
* High School Diploma or equivalent required; Bachelor's degree in Information Technology or a related field preferred.
* Experience:
* 1 or more years of experience in IT support or a related role.
* Skills:
* Working knowledge of computer systems, networks, and software applications.
* Proficiency in Microsoft Windows.
* Experience with help desk software and remotesupport tools is a plus.
* Familiarity with IT security practices and protocols, and an understanding of privacy standards.
* An excellent ability to convey technical information clearly and professionally to users of varying technical backgrounds.
Why Lyon College?
By joining Lyon College, you will become part of an institution dedicated to academic excellence and innovation in dental education. Your expertise will ensure that our faculty and students have the reliable technological support they need to succeed.
If you are committed to providing high-quality technical support in a dynamic educational environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and qualifications.
Application Process
Interested candidates should submit a cover letter, curriculum vitae, and contact information for three professional references to Human Resources, P.O. Box 2317, Batesville, AR 72503-2317, or electronically at ********************************** Review of applications will begin immediately and continue until the position is filled.
Equal Opportunity Employer
Lyon College does not discriminate based on race, color, religion, gender, age, disability, sexual orientation, or national origin. We comply with all federal and state laws regarding equal employment opportunities. Learn more about Lyon College at ************* Join us at Lyon College and be the difference in shaping the future of curious and dedicated students!
$28k-35k yearly est. 7d ago
Part Time Auction Support Specialist (Manheim)
Cox Enterprises 4.4
Remote support specialist job in Conway, AR
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
This position is NOT remote- it is conducted on-site, in office
This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction SupportSpecialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies.
Part time position: Approximately 6-10 hours per week (Tuesday, Wednesday, Thursday schedule)
Key Responsibilities:
* Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
* Work with auctioneer virtually to verify system information accurately represents vehicle.
* Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
* Operate monitor virtually, work with auctioneer to review Simulcast bids.
* Provide arbitration and other vehicle announcements to support auctioneer.
* Call and E-mail on late titles.
* Utilize salesforce for title absent support.
* Other duties as assigned.
Minimum Qualifications:
* High School Diploma/GED
* Generally, less than 2 years of experience
* Effective communication skills required.
* Must possess good problem-solving and organizational skills.
* Ability to remain focused and composed during fast-paced sale-day activities.
* Regularly required to stand, walk, reach, talk and hear.
* Ability to lift 1-10 pounds.
* Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
Preferred Qualifications:
* Ability to read, write and speak in Spanish.
Work Environment
* Occasional exposure to fumes, odors and weather conditions.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$15.1-22.7 hourly Auto-Apply 7d ago
Legal Support Specialist
Ata Services Inc. 4.3
Remote support specialist job in Little Rock, AR
ATA Services Inc. is seeking a full-time Legal SupportSpecialist to work a short-term assignment in Little Rock, AR . This role is in-person, short term, Monday- Friday, 8:00 am-4:30 pm, $15.00 an hour. Please review the job summary below for more information. We look forward to working with you!
Job Duties & Responsibilities:
1. Review and record incoming appeals for employee grievances and other programs.
2. Process incoming documents and correspondence for court and legal action.
3. Answer phones and contact parties or customers regarding questions or issues related to employee grievances and other programs.
4. Receive and process requests for parties regarding hearings for employee grievances and other programs.
5. Issue and process subpoenas.
6. Draft various legal memorandum and documents regarding hearings for employee grievances and other programs.
7. Prepare faxes, copies, file and mail materials in a timely manner to comply with internal office practices and state and federal laws and regulations.
ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
$15 hourly Auto-Apply 13d ago
Engineer, Software & Information Platform
Cardinal Health 4.4
Remote support specialist job in Little Rock, AR
**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.
This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS.
**What is expected of you and others at this level**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Responsibilities:**
+ Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments.
+ Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies.
+ Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning.
+ Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections.
+ Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability.
+ Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits.
+ Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership.
+ Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices.
**Qualifications:**
+ Bachelor's degree preferred or equivalent work experience preferred
+ 4-8 years of experience, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred.
+ 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs
+ Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud
+ Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau
+ Advanced experience in writing complex SQL queries, stored procedures, etc
+ Experience in connecting analytic applications to GCP data stores such as BigQuery.
+ Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus
+ Preferred to have prior experience in Collibra and Atscale.
+ Experience with CI/CD pipelines such as Concourse, Jenkins is a plus
+ Google Cloud Platform or any BI tool administration certification is a plus
**Anticipated salary range:** $94,900 - $135,600
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
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How much does a remote support specialist earn in Conway, AR?
The average remote support specialist in Conway, AR earns between $29,000 and $65,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Conway, AR