Remote support specialist jobs in Menasha, WI

The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma CompTIA A+ or similar certifications Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator Equal Opportunity Employer - Including Disabled and Veterans #HBS

Summary of Responsibilities: Join a Great Place to Work! The System Support Specialist is responsible for assessing, installing, maintaining, and upgrading vendor applications across the organization. This role troubleshoots complex user application problems, provides functional and technical expertise within multiple business areas, offers consulting support on cross-functional system issues, and serves as an escalation point for the Service Desk. The Specialist develops business relationships to ensure successful implementation and support of vendor applications. Essential Responsibilities: In this role, you'll use your five years of relevant Information Technology experience combined with at least two years relevant experience in Application Support to: Install, upgrade, and support business applications. Interact with end-users to gather requirements, assist with defining project scope, schedule, and technical requirements. Prepare documentation (technical support, user training, functional and technical design specifications). Troubleshoot applications, perform root cause analysis, and resolve problems. Ensure timely and accurate maintenance of ATC's configuration database for applications. Act as liaison between vendors, IT professionals, and end-users to gather business requests, translate requirements, and make recommendations. Proven expertise installing and supporting applications in virtualized environments (Citrix, VMware). Familiarity with Active Directory, ServiceNow, MS Office Application Suite, MS Outlook, SQL Server, and SharePoint. While we prefer candidates with a background in Computer Science, Management Information Systems, Engineering, or a field related to IT, consideration may be given to individuals with demonstrated progression in relevant work experience. This position could be located at our Pewaukee, De Pere or Cottage Grove, Wisconsin offices. We offer flexible work schedules, though this role is not 100% remote and requires relocation to an area close to one of our office locations. If you're proactive, adaptable, and driven to contribute to a mission that matters, ensuring power delivery and protecting vital infrastructure, we want you to bring your positive energy to ATC! The targeted base pay for this position is $87,300 to $101,800 annually.* Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much more. *The pay range is a general guideline. Employment offers are evaluated individually and consider qualifications, experience, academic achievements, internal equity, and business needs. Pay exceeding the posted range is considered for uniquely qualified candidates. Interested internal candidates, with questions, please consult your Human Resources Business Partner. Number of Openings Available: 0 Posting Date: 2025-11-12 Time Type: Full time Equal Opportunity Employer: Applicants have rights under employment laws. ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together. We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law. We encourage women, minorities, veterans and individuals with a disability to apply. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. Family and Medical Leave Act (FMLA) Poster | U.S. Department of Labor Family and Medical Leave Act Poster Employee Polygraph Protection Act (EPPA) Poster | U.S. Department of Labor ERD-10861 Poster Honesty Testing poster WISCONSIN FAIR EMPLOYMENT LAW

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

St. Norbert College (SNC), a nationally ranked, private, Catholic, liberal arts college, is seeking an Information Technology Services (ITS) Support Specialist. This position is responsible for the design, operations, and support of audio-visual (AV) and computing equipment in the college's learning spaces, including classrooms, labs, and meeting rooms. They will deliver “just-in-time” support to faculty in response to technical issues in these environments, and provide documentation and training on how to use learning space technologies. In addition, they will provide general technology support to members of the college community. The ITS Support Specialist will collaborate with other members of the larger ITS team as well as with Facilities, Conference and Event Services, the Registrar, faculty, and staff to design and maintain effective technology-enabled teaching and learning environments. The position requires strong technical expertise in computer and AV equipment, broad user technical support experience, and a firm commitment to providing exceptional customer service. This position is based on campus and requires regular in-person presence. Specific responsibilities: Learning Space Support (25%) Provide technical support for learning space technologies in coordination with the ITS Service Desk and vendors. Maintain support documentation and assist with training materials and sessions. End-User Support (25%) Resolve walk-in and call-in incidents with Service Desk staff. Troubleshoot end-user device issues related to classroom connectivity, software, and limited hardware needs. Learning Space Design & Standards (20%) Recommend and implement designs, standards, technologies, and processes for technology-enabled learning spaces. Evaluate and deploy appropriate operating systems, software, and hardware for classrooms and labs. Application & Inventory Administration (15%) Manage Extron and Neat Pulse applications, including device enrollment, configuration, and troubleshooting. Support refresh planning for AV and learning space technologies and maintain accurate equipment inventories. Network Support (10%) Collaborate with the network team to manage network closet hardware and ensure proper device connectivity. Campus Support (5%) Liaise with Facilities on learning space maintenance and coordinate AV services for special events, including technical assessments and solutions for AV, streaming, and video conferencing. Required Minimum Qualifications: Bachelor's degree in Computer Science or related field 3 years AV, IT, or technical support experience, preferably in an academic environment. Experience supporting faculty and students in an academic environment is a plus. Experience with learning space design. Extron experience and/or certification, including experience with Extron Configurator, Toolbelt, and GlobalViewer software programs Experience with web and video conferencing technologies. Skilled in supporting Apple and Windows-based computers, and iOS and Android tablets and mobile devices. Skilled in exceptional troubleshooting with learning space technologies, including, but not limited to: controllers, projectors, audio systems, Apple and Windows-based computers, Apple TV, document cameras, etc. Ability to analyze technical problems involving the signal flow between IT and AV equipment, conduct testing, and research to determine appropriate solutions. Ability to remain calm under pressure and communicate technical concepts to individuals of all competency levels with tact, patience, and courtesy. Project and time management skills, with the ability to effectively manage competing priorities. Ability to interact professionally with coworkers and customers, particularly in conflict situations. Commitment to a mission-driven environment that is aligned with Catholic, Norbertine, and liberal arts values. The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job. Benefits package: The College offers an outstanding benefits package including health, dental, vision, and life insurance; retirement plan; paid time-off, and tuition waiver. For more information, please visit: ******************************************* Application instructions: Applications received by Monday, December 22, will be given full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application. St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students. At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment. We seek those who will embrace our mission and commitment to building a vibrant, diverse, and spiritually engaged community (************************* Exempt Scheduled Weekly Hours: 40 The duties and responsibilities listed in this are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Outlook Group is currently looking for a Desktop System Administrator to join our IT team. Outlook Group is an innovative manufacturer of labels, folding cartons, flexible packaging and contract packaging in Neenah, WI. We deliver time to our customers with consistent, high quality packaging products and services that make it easy to do business with us and give our customers time back in their day. **This position will be located onsite at our facility in Neenah, WI** Responsibilities: Manage the acquisition, setup, deployment and support for desktop and work center hardware (computers, laptops, printers) for all employees. Consult with users to determine hardware and software functional specifications. Coordinate, purchase and install desktop software (operating systems, Microsoft Office, custom applications and business support software). Maintain system inventory of desktop hardware assets. Provide help desk support in the following areas: desktop hardware, software, basic network connectivity and phones (including user orientation and training as needed). Troubleshoot and resolve problems with existing technology solutions in a timely fashion. Collaborate with business personnel and information technology team members. Maintain Active Directory, Exchange and Microsoft 365. Leverage Endpoint Central to keep servers and workstations current with critical monthly system patches/updates. Monitor system performance and availability using available tools to ensure best uptime availability. Manage vendor relations, working together on hardware and software purchases and issues that affect systems and/or availability. Partner with network administrator to maintain a secure network (antivirus, phishing tests, cybersecurity training, user awareness). Leverage, maintain and author technical documentation. Additional responsibilities may include: Partner with network administrator to service and maintain network, storage and system backups. Provide support for Outlook Group software (custom applications, SharePoint, ERP). Conduct research into current and emerging technologies to solve business needs. Qualifications: Bachelor's or associate's degree (in related field) preferred Minimum 3 years desktop support experience (ideally in manufacturing) Experience with Windows desktop and server software Experience with Exchange Hybrid, Active Directory, Microsoft 365 and VMWare Experience providing user support for Microsoft Office 365 Apps and other software products Ability to independently perform installation, configuration and system maintenance Driven to proactively problem solve windows desktop hardware and software issues Service oriented and effectively communicates with internal business customers What we offer you: Medical, Dental, Vision, Life and Disability Insurance 401K with company match PTO Education reimbursement Career development If this sounds like the opportunity you've been looking for, apply today!

Job Summary: Under the direct supervision of the Income Maintenance/Child Support Supervisor, performs intake duties such as eligibility determination and budget work for applicants and recipients of the various public assistance programs such as Wisconsin SHARES - Child Care, FoodShare, Health Care (Medical Assistance and subprograms) and Caretaker Supplement. After training, this position has opportunities to work from home 50% of the time.Essential Duties & Responsibilities:-Interview applicants and assists, if needed, in the completion of the necessary forms for public assistance; verify information on application such as social security number, date of birth, citizenship, income, assets, etc.; advises recipients and/or applicants on the requirements of various programs. -Explain programs, answer questions, provide information on the various programs, and explain client's rights and responsibilities including the reporting requirements. -Complete computer entry for the various programs for processing; maintain all assigned case files; review computer printouts to ensure accuracy, handle case records and case supporting documents. -Refer applicants/recipients to other community resources or social workers as needed or required; refer fraud cases to the Fraud Investigator for investigation/front-end verification; may testify at court proceedings on fraud cases and at Administrative Review proceedings. -Notify clients of any changes in procedures or benefits. -Keep current on all federal and state regulations and requirements for economic assistance. -Performs other related duties as required or assigned.Work Requirements:-High School Diploma or GED.-Requires a valid Wisconsin driver's license and adequate insurance as required by County Policy. -Satisfactory completion of state required New Worker Training.

Job Description: Assist our IT team in generally maintaining proper department operation, delivery of reliable and consistent services, and achievement of goals in the areas of Member Experience, Security, and Departmental and Business Efficiencies as directed. Responsibilities: Troubleshoot basic PC, software, hardware, application, VoIP, and printer issues Monitor, assign, and respond to tickets in the help desk platform in a timely manner Assist with on-site installation and setup of pre-sale locations, new locations, and remodeled locations Travel to various Planet Fitness locations to assess and correct any IT-related problems Working with retail Staff over the phone to diagnose and correct IT-related problems Use of remote support software to diagnose and correct IT-related problems Additional support to the IT and operations departments as requested and necessary Qualifications: Ability to travel up to 10-20% across 10+ states, your own vehicle will be needed for nearby travel (mileage will be paid). Airfare, lodging, and per diem provided when travelling greater distances Associate level education in a related field and/or comparable experience is required Solid general troubleshooting skills. You will be expected to correct many non-documented technical issues across many technologies (standalone workstations, guest Wi-Fi services, in-club media equipment, CCTV equipment, TVs and related services, etc.) Must have a firm understanding of proper TCP/IP network maintenance and operation including port forwarding, firewall management, vulnerability mitigation, Wi-Fi integration, and configuration of WAN connections using static IP addresses. Any relevant certifications are a definite plus Familiarity with Linux and/or Apple OS would be beneficial but not a requirement Excellent interpersonal skills are a must. We work closely with all in-office staff and frequently need to communicate with frontline Staff to troubleshoot problems

Description Handles all incoming warranty and service requests from Independent Field Service Representatives and directly from customers. Essential Job Functions Accurately process warranty claims from Independent Field Service Representatives and directly from customers. Enters warranty claims and corrective actions into appropriate database. Works with Independent Field Service Representatives and directly with customers to research what parts are needed for each claim. Monitors and directs all incoming service emails to proper internal representative. Process and send warranty and service invoices to field service representatives and direct customers. Locates vehicle drawings, layouts, and service manuals as needed. Calls vendors to find availability and pricing of purchased parts for warranty and service repairs. Responsible for returning parts to vendors Other Duties as assigned. Requirements Minimum of two years relevant experience working in a customer service job. Associate Degree in relevant area of study desired.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes', to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. If you're looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today. ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. POSITION SUMMARY:World Relief seeks a Newcomer Support Specialist - Health to provide comprehensive case management and health navigation to program participants as they work toward meeting individualized goals and learn how to navigate their community independently. This role requires a high degree of flexibility to adapt to the changing needs of program participants and will include job duties in areas intensive case management, healthcare coordination, and tailored education programming.ROLE & RESPONSIBILITIES: Enroll participants into programs following applicable grant program guidelines Assist program participants in navigating the healthcare system, including coordinating specialty appointments, referrals, pharmacy pickups, and transportation Provide transportation to participants for medical and other essential appointments, as needed Complete and update plans of care to guide participants through goal-making and achieving self-sufficiency Connect participants to ongoing means of support and services based on individualized service plans and goals Educate participants on various topics of community integration including but not limited to budgeting/financial literacy, digital literacy, household maintenance, independent healthcare navigation, etc. Complete intakes and determine eligibility for services based on prospective program participant needs and staff capacity Participate in staff meetings, ongoing trainings, and other staff development opportunities Case note and maintain case file forms Assist in the completion of monthly, semi-annual, and annual grant program reports Update and maintain databases and spreadsheets for reporting and tracking outcomes Other duties as assigned JOB REQUIREMENTS: Mature and personal Christian faith Committed to the mission, vision, and values of World Relief Desire to serve and empower the Church to impact vulnerable communities Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document Current driver's license and ability to maintain a clean driving record PREFERRED QUALIFICATIONS: Bachelor's degree 2-3 years' experience working in refugee resettlement or a related casework-type field Experience working cross-culturally Fluent in Rohingya or Spanish, preferred World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. ***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

The Desktop Engineer will design, develop, implement and maintain all PC, desktop, laptop, and software related services. An emphasis will be placed on supporting Windows Desktop Deployment strategies via SCCM, along with a best practice for lifecycle management of firmware, operating system, applications and related hardware. Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work in-person at our office in Menasha. Hours: 1.0 FTE, 40 hours per week, 8am - 5pm Monday through Friday, on-call, after hours SME support required Check out our 2024 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference. Apply to this position to learn more about our team. Job Responsibilities: * Develop structured and stable PC/mobile device deployment and management solutions * Phone support skills a must for management of remote workforce * Provide solutions for security enhancements and management of the environment * Provide weekly, monthly, and on demand KPI reporting * Develop, review, and maintain all documentation SOP's and user documentation * Adhere to all corporate policies and SOP's * May be involved in desktop engineering and support for root cause analysis or oversight of key issues * Additional responsibilities as assigned Job Requirements: * BS Degree in Computer Science, or equivalent work experience in desktop support required * 5+ years in PC support including tablet, laptop, desktop, and mobile support * 5+ years in centralized MDM management of mobile device management * 5+ years in Security Management of desktop environment. * 5+ years Active Directory administration experience * 3+ years working with ITIL Practices or similar enterprise experience Network Health is an Equal Opportunity Employer

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Key responsibilities include: Educate clients regarding equipment and services Provide direction for assistance Qualify and process new sales Opportunities Process Service Requests for equipment repair High school diploma or equivalent. Exhibit proficiency in e-mail and Internet. Proven organizational skills. Strong track record in the area of client service. Flexible to work anytime between the hours of 7AM-7PM Mon-Fri Skills Cisco/CompTIA/Microsoft Certification or equivalent Computer Science Degree preferred Call Center experience preferred. High school diploma or equivalent. Bilingual: French/French Canadian preferred Additional Information $13/hr 3 months

Now Hiring for January 19th Start Date! Create memorable moments of service that leave every customer feeling valued. As a Service Support Specialist, you'll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You'll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every time. Using multiple systems and screens, you'll balance speed with precision while meeting performance goals and exceeding customer expectations. In this role, you'll embrace change, grow professionally, and help shine our reputation for exceptional service and care. Why Jewelers Mutual: Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you'll: Move fast and embrace change Always look for better ways Grow, thrive, and help shape what's next Join us and be part of a culture where you can make an impact while building your future. What You'll Do: Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care. Responds to omnichannel requests, providing support to customers, jewelers, and agents. Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution. Listen actively to customers to identify their needs and aim for first-call resolution. Utilize dual screens and multiple programs efficiently. Maintains consistency in adhering to all customer service performance metrics. Has a drive to meet goals and continuous professional growth. Opportunity for additional project work. Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Bring: High school diploma or general education degree (GED) minimum requirement. 3 months to 1 year of customer service experience preferred. Proficient in Microsoft Office and Outlook Proficient in keyboarding and navigating multiple systems and screens simultaneously. Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations. A passion for jewelry is encouraged. Excels in accuracy, quality, and team collaboration. Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture. Excellent Multitasking and Computer Skills Demonstrate an ability to display patience, empathy, and active listening skills. What We Offer You: Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions. Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning. Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes Great Place to Work Certified: Join a team recognized for an environment of innovation and growth. Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting *************************.

1st Shift-Production Support, $500 Sign On Bonus Monday-Friday: 8:30am - 5pm Starting pay is $18/hour, plus Production & Attendance Incentives! Are you looking for an opportunity to work in a progressive manufacturing environment where your work means bringing clear sight to our patients? Shopko Optical is seeking Production Specialists to join our team at our manufacturing facility in De Pere, Wisconsin. POSITION SUMMARY: Provide supplies such as frames and lenses to the production lab for the fabrication of eyeglasses for the stores. Partner with team to execute lab inventory processes. Place orders with vendors to ensure adequate levels of supplies for daily operations. Partner with vendors to adequately fill and expedite orders. Answer any questions and provide status updates to the production team and stores. DUTIES AND RESPONSIBILITIES: PRODUCTION OPERATIONS • Process merchandise and supply orders by accurately sorting and pulling supplies (frames, lenses, etc.) for fabrication of eyeglasses for the stores • Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed • Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly • Follow up with vendors to resolve shipping or pricing issues • Communicate out of stock issues to the production team and stores • Adjust orders as needed to provide a substitute for backordered product • Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location • Receive, inspect, sort and properly locate all returns from the stores • Process all corporate directed recalls/returns according to company standards CUSTOMER SUPPORT • Respond to inquiries from internal and external customers related to support areas • Provide the production team and stores with status updates as needed • Partner with vendors to adequately fill and expedite orders MAINTAIN SAFE WORK ENVIRONMENT • Follow all company and lab policies and guidelines • Adhere to safety guidelines and OSHA regulations • Ensure orders are fabricated only if a work ticket is provided • Perform stretching before reporting to workstation MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • High School Graduate or equivalent preferred • Optical experience a plus, but not required • Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner) • Strong written and oral communication skills • Interpersonal skills • Computer skills (Microsoft Office, Outlook, data entry, etc.) • Ability to problem solve in a professional manner and timely fashion • Analytical and decision-making skills • Self-motivated and detail oriented • Ability to multi-task and prioritize ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to read and write at a high school level • Able to sit or stand for extended periods of time • Able to operate various office equipment and Optical Lab equipment • Demonstrate physical agility (bending, climbing, twisting, squatting, lifting, pushing, reaching, etc.) on a repetitive basis • Ability to lift an average of 10 pounds on a repetitive basis • Ability to see (Near, Distance, Color, and Depth Perception) • Manual and finger dexterity, as well as hand/arm steadiness • Ability to grip and hold items • Good eye and hand coordination • Ability to work in a fast-paced production environment • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

at First Business Bank Join us today as a Banking Support Associate! First Business Bank is a Top Workplaces USA company, learn more here. At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us! Work Model: Based out of our Appleton, WI location and onsite Monday-Friday, 8am-5pm. OVERVIEW The Banking Support Associate is a key contributor in servicing the overall banking portfolio. Focusing on client onboarding, managing documentation, executing product setup and maintenance, and related monitoring, this role follows established procedures. This role provides support to Client Services, assisting with client transactions, answering phones, account documentation, and other service-related tasks. Specifically, as a Banking Support Associate you will: Deliver Exceptional Customer Service - Treasury Management This role is responsible for delivering a high level of personal service to both internal and external clients by promptly answering phone calls, greeting visitors, and responding to emails. The Associate handles routine Treasury Management tasks and related account maintenance and refers complex issues and banking solutions to Treasury Management Officers (TMO) and Client Relationship Specialists (CRS). Key responsibilities include coordinating new client onboarding and ongoing account maintenance, preparing documentation, and gathering product setup information. The role may also support limited client profiling and proposal preparation (including fee modeling). Additional duties may include supporting account reviews to ensure optimal service delivery. Prepare New Account and Maintenance Documents with Accuracy Responsible for opening and closing accounts, processing card applications, and performing routine account maintenance. Monitors key reporting activities to ensure timely and accurate handling across bank offices. Perform Banking Transactions with Accuracy Processes routine transactions such as deposits, withdrawals, and payments. Supports cash and card services, maintains accurate balances, and follows established transaction procedures. Perform Other Duties as Assigned Assists with scheduling and meeting logistics including preparing materials. May help monitor procedures and attend internal or external meetings and events as needed. The successful candidate should have: Associate's degree in business related field or equivalent work experience Prior cash handling and customer service experience preferred. Strong organizational and multitasking skills, with the ability to meet strict deadlines Excellent written and verbal communication skills Proficiency in Microsoft Office and familiarity with Salesforce or similar CRM systems Ability to handle confidential information with discretion Experience the Total Rewards Great People Deserve As a recognized Top Workplace, we know taking care of our employees and their families directly impacts their success and the success of our company. As part of the Total Rewards package, we take pride in offering eligible employee benefits which include: Comprehensive Health, Dental, and Vision plans Competitive compensation, with a focus on professional development and internal mobility Paid vacation time (15 days minimum per year) Paid sick leave (6 days per year) 1 day paid volunteer time 10 paid holidays (annually) Paid parental leave 401(k) program with company matching, plus additional profit sharing contribution Performance based annual incentive program Free and confidential Employee Assistance Program Wellness programs Education Assistance Program Employee Stock Purchase Program Plus many other perks and benefits! Compliance Statement First Business Bank participates in the E-Verify program. Know Your Right to Work English and Spanish. First Business Bank is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. If you require a reasonable accommodation for any part of the employment process, please email [email protected].

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a part-time Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver-partners! The Driver Experience Team serves as a direct bridge between Via's brand and the people who actually deliver our services. As a Partner Support Specialist for Via, you'll be on the ground floor at this exciting company ensuring that our driver-partners have a smooth interaction and experience. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our driver-partners in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world-class education on our product suite; they will feel supported and loved throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team. Please note: this is a part-time opportunity at about 20 hours per week. What You'll Do: Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders Thrive in a fast-paced environment tackling an array of customer issues. Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile. Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience. Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams. Who You Are: Clear communicator with excellent reading comprehension and writing skills Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus Strong listening skills and a great conversationalist A well-rounded team player who takes ownership of (and pride in) your work A strong work ethic and an entrepreneurial spirit Dynamic; willing to wear multiple hats and work on projects of all types You take initiative to solve problems and get the job done Empathy and the ability to put yourself in the customer's shoes Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays. Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary: $18/hour We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. What We Offer: * Comprehensive benefits starting on Day 1 - because your well-being matters * On-demand pay - access a portion of your earned wages before payday * Debt-free education opportunities - earn your degree or certifications with no out-of-pocket costs * Paid training - we'll set you up for success from day one * Career growth and advancement opportunities - build your future here! About BioLife Plasma Services Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS). How you will contribute You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE). You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities. You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility. You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable. You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents. You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs. What you bring to Takeda: High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements Currently licensed or certified in the state where responsibilities will be assigned: Registered Nurse (RN), Nurse Practitioner (NP) or Physician Assistant (PA) Current Cardiopulmonary Resuscitation (CPR) and AED certification Fulfill state requirements (in state of licensure) for basic IV therapy Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist Two years in a clinical or hospital setting What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - WI - Fond du Lac U.S. Hourly Wage Range: $23.85 - $32.79 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Fond du Lac Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No

Are you ready to bring your Network Technology expertise to one of the Top 100 Insurance Agencies in the U.S. and proudly Great Place to Work Certified, 2025? Join TRICOR, LLC as a Network Administrator and discover what the best work of your career could be like! This role will work from our Madison, WI location. What You'll Do: * Maintain, configure, and monitor network systems and servers * Troubleshoot and resolve advanced network issues * Support disaster recovery planning and infrastructure documentation * Implement and maintain network security (firewalls, VPNs, access controls) * Manage data circuit installs/disconnects, phone number porting, and vendor invoices * Support Fortinet products, equipment lifecycle, and integration for acquired agencies What You Bring: * Degree in IT/CS or 2+ years' experience (or equivalent) * Hands-on Fortinet experience or similar (required) * Hands-on experience with email authentication protocols including: SPF, DKIM and DMARC or similar (required) * Strong understanding of network infrastructure, routers, switches, firewalls * Valid driver's license * Ability to create technical documentation * Strong communication and organizational skills Preferred: LAN/WAN/VPN knowledge, Windows OS familiarity, Epic experience (not required) Join a team where your work truly supports our people, our clients, and our growth. Apply today to be part of TRICOR's trusted IT team!

The Information Technology (IT) Engineer is a key technical role responsible for the design, implementation, and optimization of Sartori's networking and cybersecurity infrastructure. This position ensures secure, stable, and high-performing technology operations across both office and manufacturing environments. The IT Engineer leads advanced troubleshooting, system improvements, and modernization initiatives while mentoring Analysts and Administrators and supporting continuous improvement of Sartori's technology landscape ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties assigned as needed. Networking Designs, configures, and maintain LAN/WAN infrastructure, firewalls, VPNs, wireless systems, and secure network segmentation across business and production networks. Monitors and optimize network performance to ensure reliability and uptime for both enterprise systems and manufacturing operations. Serves as escalation point for complex network issues and coordinate with vendors when necessary. Maintains accurate network documentation including topology diagrams, IP schema, and hardware inventory. Cybersecurity Oversees day-to-day management of IT infrastructure, including servers, storage, networks, endpoints, and datacenter/cloud environments. Implements and enforces cybersecurity controls across network, endpoint, cloud, and identity environments. Manages firewalls, intrusion detection/prevention, endpoint protection platforms, identity access governance, and monitoring tools. Conducts vulnerability scanning and remediation activities, coordinating with Analysts and Administrators. Leads or assist in incident detection, response, containment, and recovery activities Assists with compliance to security frameworks (e.g., NIST CSF, CMMC) and regulatory requirements. Manufacturing / Production Technology Reliability Ensures secure, stable connectivity and data flow between IT and OT environments. Supports integration and lifecycle planning for plant systems, smart factory platforms, and connected equipment in collaboration with Operations and Engineering teams. Evaluates and deploy hardened configurations for shop floor devices, rugged endpoints, and production interfaces. Participates in disaster recovery and continuity planning to protect production uptime. Systems & Support Leads implementation and enforcement of cybersecurity best practices across all systems, networks, endpoints, and cloud platforms. Provides Tier 2/3 support for escalated network and security incidents. Assists in managing Microsoft 365 and Azure security configurations, including conditional access, MFA, and device compliance. Collaborates with cross-functional teams on projects involving transformational strategies, smart factory systems, and cloud integrations. Participates in disaster recovery and business continuity planning, including backup validation and failover testing. Participates in an on-call rotation with the rest of the team. Continuous Improvement Researches and recommends emerging tools, methods, and technologies to strengthen cybersecurity posture and network performance. Documents processes, procedures, and configurations to ensure consistent operations and knowledge transfer. Contributes to IT knowledge base articles and team member training initiatives. Evaluates emerging technologies and recommend modernization opportunities aligned to business needs. DIRECT REPORTS This position is not responsible for direct reports. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in information technology, computer ccience, or related field preferred, but equivalent experience considered. Relevant certifications (e.g., CCNA, CompTIA Security+, CISSP, Azure Security Engineer Associate) preferred. Minimum of 7 years of experience in IT infrastructure required with significant focus on networking and cybersecurity. Strong knowledge of network protocols, routing, switching, and firewall management required. Practical experience with security monitoring, incident response, and compliance frameworks preferred. Familiarity with cloud environments (Azure, Microsoft 365) and their security configurations preferred. Excellent problem-solving skills, attention to detail, and ability to work independently or in a team environment required. OTHER KNOWLEDGE, SKILLS, AND ABILITIES Alignment with Company Values Demonstrates behaviors and values that reflect the company's culture. Sartori's core values are family, commitment, authenticity, ingenuity, integrity, and humility Analytical Draws conclusions from data in a logical, systematic way. Handles Ambiguity Deals confidently with unclear or changing situations. Problem Solver Effectively identifies and solves challenging problems. Detail-oriented Shows rigorous and meticulous attention to detail. Information Seeker Investigates thoroughly to get relevant information. Quick Study Masters situations or information easily and quickly. Develops Others Provides mentorship, sharing expertise and guidance to help others build skills. Customer-oriented Attentive and responsive to customer needs. Quality Commitment Believes in and works to achieve the highest standards. ADDITIONAL INFORMATION WORK LOCATION This is a hybrid position (4 days in-office / up to 1 day remote) located at our Pleasant View office in Plymouth, WI. TRAVEL REQUIREMENTS Occasional travel is required to meet the needs of the business (up to 15%). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to sit, walk, hear and or talk with others. Also, the Team Member will occasionally be required to stand, kneel, crouch or crawl, handle, finger of feel, climb, stoop or reach with hands and arms as well as maintain control over others. The Team Member will be required to lift up to 25 pounds. Specific vision requirements include: near and far acuity, depth perception, color vision and the ability to adjust focus. The Team Member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. WORK SETTING / ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member may occasionally be exposed to wet, humid and/or cool conditions and is to moving mechanical parts. The noise level in various work areas requires ear protection. This position requires occasional off-shift work. Plant12

Job Description: Assist our IT team in generally maintaining proper department operation, delivery of reliable and consistent services, and achievement of goals in the areas of Member Experience, Security, and Departmental and Business Efficiencies as directed. Responsibilities: Troubleshoot basic PC, software, hardware, application, VoIP, and printer issues Monitor, assign, and respond to tickets in the help desk platform in a timely manner Assist with on-site installation and setup of pre-sale locations, new locations, and remodeled locations Travel to various Planet Fitness locations to assess and correct any IT-related problems Working with retail Staff over the phone to diagnose and correct IT-related problems Use of remote support software to diagnose and correct IT-related problems Additional support to the IT and operations departments as requested and necessary Qualifications: Ability to travel up to 10-20% across 10+ states, your own vehicle will be needed for nearby travel (mileage will be paid). Airfare, lodging, and per diem provided when travelling greater distances Associate level education in a related field and/or comparable experience is required Solid general troubleshooting skills. You will be expected to correct many non-documented technical issues across many technologies (standalone workstations, guest Wi-Fi services, in-club media equipment, CCTV equipment, TVs and related services, etc.) Must have a firm understanding of proper TCP/IP network maintenance and operation including port forwarding, firewall management, vulnerability mitigation, Wi-Fi integration, and configuration of WAN connections using static IP addresses. Any relevant certifications are a definite plus Familiarity with Linux and/or Apple OS would be beneficial but not a requirement Excellent interpersonal skills are a must. We work closely with all in-office staff and frequently need to communicate with frontline Staff to troubleshoot problems