Remote support specialist jobs in New Braunfels, TX - 525 jobs
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Bilingual Regional IT Support Specialist
Total Quality Logistics, Inc. 4.0
Remote support specialist job in San Antonio, TX
Country USA State Texas City San Antonio Descriptions & requirements About the role: As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.
What's in it for you:
* $50,000 - $65,000 base salary
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
* Position based in San Antonio, TX with travel to Laredo, TX; Houston, TX and Monterrey, MX
* Advancement opportunities with structured career paths
* Access to the latest emerging technologies
* Reimbursement for continuous education and technical training
* TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
* Leadership experience by being the IT subject-matter-expert for assigned offices
* Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you'll be doing:
* Provide front-line technical support to on-site and remote employees
* Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware.
* Complete technology inventory counts and interact with office leadership to determine additional needs.
* Manage Windows 11 PC inventory and perform repairs and reimaging
* Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues
* Test new software and physical and virtual hardware to provide feedback to leadership
* Assist in network upgrades and other testing after normal business hours and provide back-up, on-call support.
* Ensure internal customers and end-users are your top priority
* Address national help desk calls and tickets to support business needs as they adjust
What you need:
* Fluency in English and Spanish
* Bachelor's degree in information technology or equivalent work experience
* 1-2 years of help desk experience; supporting hardware, software and VoIP systems
* Strong knowledge of Microsoft Office 365, Windows 11 and SCCM
* Basic server and networking skills
* A talent for creatively and decisively solving problems
* Aptitude and ability to work independently and be a technology leader for the company
* Ability to travel up to 15-20%
Where you'll be: 6010 Exchange Pkwy Suite 200 San Antonio, TX 78238
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
$50k-65k yearly 4d ago
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Business Applications Specialist
Legacy Mutual Mortgage Services Ltd. 3.4
Remote support specialist job in San Antonio, TX
Job DescriptionDescription:
Legacy Mutual Mortgage is an outstanding full service residential mortgage lender originating, underwriting and closing conventional, jumbo, FHA, VA and USDA mortgage loans. In business since 2005, we are dedicated to meeting the home loan needs of individual homebuyers while working with our real estate partners. Our team members are the key to Legacy's success, and we are looking for highly motivated, qualified individuals to join our talented team.
Essential Functions Include:
Trouble-shoot technical issues and identify modifications needed in existing business applications to meet changing user requirements, including, but not limited to: Encompass Banker, Floify POS, Corelogic systems, Xactus credit provider, Docusign, Fannie/Freddie applications, FHA Connection, VA Portal.
Analyze the LOS database and third-party systems and identify data integrity issues with existing and proposed systems and implement solutions.
Research, test, and perform system audits testing all changes and upgrades to the business applications.
Provide assistance and advice to business users in the effective use of applications and information technology.
Assist network administrator with application installations and testing.
Provide minor programming for some in-house IT projects.
Investigate and resolve application functionality-related issues and provide first-level support and troubleshooting of our Encompass LOS system, vendor applications, and proprietary reporting systems.
Assist in creation of the system design and functional specifications for all new development projects.
Produce technical documentation for new and existing applications.
Coordinate application development for multiple projects.
Work with third-party service providers to mesh services with the LOS system.
Must maintain regular attendance.
Requirements:
High School Diploma or equivalent with two years of Mortgage Banking experience.
Previous experience with Ellie Mae Encompass Banker Edition, a plus.
Must have previous experience with MS Office.
Must have excellent written and verbal communication and interpersonal skills.
Must be able to effectively communicate with a diverse group of individuals, including: Ownership, Management, Sales, Underwriters, Loan Processors, Finance, Marketing, Secondary, Funding, Compliance, IT, Operations, and Administrative Support.
Must be able to work well in pressure situations.
Must have a positive attitude.
Must be dependable, self-motivated and require minimal supervision.
Must have strong organizational skills with the ability to handle multiple tasks and projects.
Legacy Mutual Mortgage is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
$75k-112k yearly est. 2d ago
Deskside Support
Artech Information System 4.8
Remote support specialist job in Austin, TX
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support
Location: AUSTIN, TX
Duration: 1 year (with possible extension)
· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
· Trade Floor Support is a Must!
· Break/Fix troubleshooting experience in larger corporate environments
· Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
· This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).
Additional Information
For more information, Please contact
Shubham
************
$43k-56k yearly est. 60d+ ago
Application Specialist
Emerson Electric Co 4.5
Remote support specialist job in Austin, TX
The best NI Field Application Engineers effectively balance their time between face-to-face interactions with target customers, technical activities, and providing insight and feedback as the voice of the customer. Field Application Engineers serve as highly trusted technical consultants in the Aerospace, Defense & Government (ADG) Industry, allowing them to influence the technical direction of target accounts to ensure mutual customer and long-term NI success. They inspire internal NI and customer stakeholders to action through leading and coordinating technical strategy and activities that achieve co-authored technical objectives for top accounts. They stay in tune with industry trends and the NI technology roadmap to recommend approaches for customers' current and future technical needs. This position is compensated by 80% base salary and 20% variable pay based on achievement of key sales objectives and account revenue.
Quick Summary
NI Field Applications Engineers spend most of their time:
* Building key technical relationships at top accounts by demonstrating great technical credibility that increases customer technical confidence in NI
* Understanding and assisting in creation of customer technical requirements
* Providing recommendations on software and hardware architectures while helping customers understand the test system development process to ensure success
* Collaborating with NI Account Managers as part of an account team to lead development and execution of the account technical strategy which provides better insight to the overall account strategy and opportunity pipeline
* Coordinating with and informing internal stakeholders to execute on account technical initiatives and provide feedback to increase account success
* Leveraging industry, application area, and account knowledge to uncover and influence customer future technical needs and challenges thereby generating further technical demand for NI products, services, and support
*
Key Performance Objectives
* Achievement of key sales objectives for assigned account(s) tied to generating technical demand, account strategy success, and account(s) annual quota attainment
* Understanding target customers' business drivers to generate technical demand by collaborating with customers to understand primary business initiatives and direction. Demonstrating a customer-focus mentality through understanding the customer's known and unknown technical challenges while providing technical guidance that leverages the strengths of the NI platform. A new FAE will learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of the first year
* Establishing a cadence and healthy rapport with the NI Account team driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in both pre- and post-sales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed. Within the first 6 months, establish account technical objectives and activities plan with key measures, aligning technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understanding the FAE role in joint engagements with the account team
* Developing strong customer relationships to become a technical trusted advisor by developing a strong technical presence within the account(s) by visiting key technical contacts weekly and building contacts at multiple levels within the account organization. Contacting and/or meeting with existing customers to evaluate open engagements and anticipate future needs. After 12 months clients should view a new FAE as a trusted technical advisor on industry trends and NI platforms.
* Developing and applying industry, application, and NI platform knowledge thereby demonstrating technical expertise in NI software and hardware platforms for your account(s). Developing familiarity with 3rd party and competitors' products to understand NI platform's differentiation. Advise customers on the latest industry trends and recommend and implement NI platforms to enable customer success. By the end of the first year, a new FAE is expected to have taken all relevant NI hardware classes and achieved Certified LabVIEW Developer (CLD) and Certified TestStand (CTD) certifications.
* Providing customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts in ADG technologies. Sharing knowledge on customer and industry expectations and current experience with the NI platform to the ADG Business Unit (BU) and Product Planning to assist with evolving the NI platform, shaping NI's ADG go-to-market approach, and influencing NI product roadmaps. By the end of the first year, a new FAE will gain sufficient account and industry acumen to provide tangible and valued insight and feedback to key BU and Product Planning stakeholders.
Basic Qualifications
* BS degree in STEM (Science, Technology, Engineering or Mathematics)
* 5 years of Test and Measurement industry experience
* 3 years of software programming experience
* Authorized to work in the United States without sponsorship now and in the future
* Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
$76k-104k yearly est. Auto-Apply 29d ago
Applications Specialist
Firstmark Credit Union
Remote support specialist job in San Antonio, TX
The Applications Specialist is responsible for providing professional and a superior member experience over the phone and through online correspondence in a fast paced, high-volume environment. Applications Specialists are required to follow established policies and procedures to process loan, deposit, and new membership applications accurately and efficiently.
Essential Job Duties:
Interviews members and non-members to identify perceived and unperceived needs to assist the member with any loan or deposit products they may need or desire. Provides accurate answers to complex member and nonmember questions regarding loans, deposits, and new membership.
Understands and adheres to caller verification procedures.
Efficiently navigate multiple platforms via internet browsers and other software.
Monitors and inspects loan and new membership queues to ensure all applications are worked in a timely manner.
Audits all applications to ensure that each application is accurate and adheres to Firstmark's policies and guidelines.
Ensures the proper disbursement of loan proceeds utilizing both Symitar and Opening Act.
Responsible for collecting appropriate taxes, fees, documents, and funds for all transactions.
Ensures all duties assigned by management are accomplished in a timely manner.
Consistently models all high five values and appropriate behaviors.
Adheres to Firstmark attendance policies, remains adaptable in task assignments, and performs all other duties as assigned. Determines through listening skills, any products, services, and conveniences that would benefit the members financial needs and cross-sells when appropriate.
Qualifications:
High School diploma or equivalent.
Must have at least one to three years of experience in a related Call Center environment, and/or two to three years of Customer Service experience in a service- oriented environment.
Registered Mortgage Loan Originator with the Nationwide Mortgage Licensing System (NMLS) or obtain within 120 days from date of hire, promotion, and/or transfer.
Ability to work in a fast-paced, call center environment.
Ability to present a consistently positive and professional presence over the phone.
Strong knowledge of applicable Federal and State laws pertaining to consumer lending to include Dodd Frank/Truth in Lending Act, FNMA and Freddie MAC guidelines and requirements.
Thorough knowledge of mobile and Internet banking solutions to include browser settings and smart phone/tablet applications.
Strong attention to detail and ability to maintain accuracy in processing transactions and detecting discrepancies.
Demonstrate proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.
Ability to work effectively as a team contributor to achieve shared goals.
Ability to adapt and embrace changes in organization, processes and systems as needed.
All Firstmark team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven)
Other Requirements:
Ability to focus on serving the member to gain the member's respect and trust.
Frequently convey detailed or important instructions or ideas accurately, clearly, and/or quickly.
Understand, remember, follow, and exchange basic instructions, information, and guidelines.
Organize thoughts and ideas into understandable terminology.
Ability to apply common sense reasoning and decision-making to carry out detailed, involved financial transactions and to resolve problems involving several concrete variables.
Dependable attendance and punctuality are necessary to perform the essential job duties.
Willingness to participate in training and development opportunities to improve job knowledge of Credit Union policies, procedures, and services to include sales training and annual regulatory refresher courses.
Available to work Monday through Friday and rotating Saturdays (M-F 8-6; Rotating Sat 9-4)
Flexibility and adaptability to sudden or required schedule changes to better serve the membership.
Internal candidates must meet the minimum requirements as specified under the Job Posting policy in the Employee Handbook.
Must maintain a professional appearance suitable for person-to-person interviews with members of the Credit Union and in representing the Credit Union at outside events
Building tomorrow starts with you!
At Firstmark Credit Union, we're working together with our members to build their tomorrow - and we do the same for our employees. From your first day, you'll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities.
Here, you'll find more than a career - you'll find purpose, belonging, and a community that cares.
$71k-107k yearly est. 20d ago
Business Applications Specialist - Epicor Prophet 21 (P21)
Colony Hardware 4.0
Remote support specialist job in Austin, TX
The Business Applications Specialist is responsible for delivering company-wide business solutions through ERP and external software application configuration/development as well as supporting all field-based users utilizing such applications. This includes troubleshooting applications for all internal customers, such as Sales, Finance, Operations, Supply Chain, and other business units. This position is also responsible for managing assigned projects and defining, developing, testing, training, analyzing, maintaining, and improving in-house and external provided software applications. Continuous mentoring and development of system users will be critical to support the collective application of all systems and processes.
Location & Schedule
* The closest Colony branch location
* Typically 8am and 5pm, Monday through Friday
* Moderate travel requirements between Colony locations (including weekend travel and overtime)
Essential Job Functions
* Act as the first line of Application Support, including support that may not be in normal business hours.
* Support the release of all new, enhanced, or repaired system applications to ensure maximum user adoption. This will include documentation and providing user training.
* Participate in all system implementation projects supporting new acquisitions.
* Act as an ambassador of Colony at all times.
* Work closely with the IT Development team, corporate departments, regional teams, and branch resources to coordinate specific duties and implement deliverables.
* Assist Developers, Analysts, and Designers in conceptualizing, developing new software programs, and applications.
* Develop and maintain professional relationships with our 3rd party strategic partners to help ensure Colony will be top priority in times of urgent need.
* Proactively keep Senior Business Applications Specialist informed of status and open issues at all times.
* Respond and resolve problems in an efficient and timely manner.
* Maintain currency of all Colony systems, policies, and procedures.
* Maintain a moderate travel schedule throughout the year with potential overtime / weekend travel.
Strategy & Planning
* Analyze and assess existing business systems and procedures to drive measurable continuous improvement and increase profitability.
* Manage the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments.
* Manage defining software development project plans, including scoping, prioritization, scheduling, and implementation.
* Provide Project Management with tracking of the status of various projects throughout the project lifecycle. This includes full immersion into such projects and becoming the expert in the room of associated tasks to drive to expected outcomes.
Acquisition & Deployment
* Assist in planning & facilitating the Business Assessment / Gap Analysis Process pertaining to the system migrations.
* Conduct research into software application products and services in support of business requirements.
* Coordinate with external vendors to drive efficient implementation of new software products, and for resolution of any adaptation issues.
* Manage the prioritization and scheduling of applicable software improvements and upgrades.
* Manage and conduct on-site training pertaining to system migration and utilization of system applications.
* Develop, plan, and conduct all post go-live support, training, and advanced training.
* Provide on-site field support during conversion and post go-live hyper care weeks in business support of branch and regional leadership.
Operational Management
* Collaborate closely with business stakeholders to understand their requirements, informational needs, and data sources, and conduct requirements gathering sessions, meetings, and presentations.
* Translate business needs into a clearly defined and detailed business requirements document, inclusive of business use cases, process flows, traceability matrices as well as report mock-ups.
* Clearly document and articulate As-Is with To-Be business needs and be able to educate users on system functionality/features and help bridge the gap on processes as needed.
* Ensure systems integrations are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing from our ecommerce platform, fulfillment center, and other third-party systems.
* Work with the internal and implementation partner teams on automating data integrations.
* Stay ahead of the new features and functionality, and provide recommendations for continuous improvements.
* Participate in technical design reviews & audits to ensure design objectives are met and standards are followed.
* Work with direct reports and end users on usability / Help Desk issues.
What You'll Need for success:
Knowledge & Experience
* In-depth, hands-on knowledge of, and experience with, enterprise applications, including Epicor Prophet 21 (P21), with preferably 2 years' Colony experience with the day-to-day technical management and implementations
* Understanding of ERP workflow functionality and processes
* Strong understanding of common industry-standard business practices in accounting, supply chain, distribution, and warehouse management
* Related experience with 3rd party tools and add-ons like Boomi, Avalara, Gains, Descartes, RFSmart a plus
* Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
* Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint)
Personal Attributes
* Experience working in a team-oriented, collaborative environment, with strong teamwork and interpersonal skills
* Highly self-motivated and directed with the ability work independently
* Ability to absorb new ideas and concepts quickly and good analytical and problem-solving abilities
* Ability to manage competing priorities and effectively prioritize and execute tasks in a high-pressure environment
* Ability to communicate effectively across all levels and present ideas in business-friendly and user-friendly language
* A strong commitment to customer service, including a focused appreciation for the perspective of our end users and their customer-driven urgencies
* Ability to provide strong team leadership through effective coaching, and training that result in successful employee development
* Ability to think proactively and strategically
Education & Certification
* Bachelor's degree required in the field of Business Management, Computer Science, or Information Systems, and 3 years of related work experience.
* Education and/or certifications with significant experience in SDLC, and project management are desired.
We Can Offer You:
We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony's benefits include:
* Yearly discretionary bonus potential based upon performance.
* Medical (including HSA/FSA), Dental, Vision, STD/LTD, Life Insurance.
* 401k with company matching.
* Competitive PTO and paid holidays.
* Company-provided PPE as required.
* Industry leading training and development.
* Generous discounts on the best products from leading industry vendors.
Life at Colony:
Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.
At Colony, our people are our most valued asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally.
If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family!
Colony's Commitment to Equal Opportunity:
Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
$70k-114k yearly est. 4d ago
Information Technology
Vp 3.9
Remote support specialist job in San Antonio, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$47k-83k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Swap 4.0
Remote support specialist job in Austin, TX
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
About the Role
We're seeking a reliable, organised, and technically minded SupportSpecialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions.
This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams.
You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better.
Key responsibilities
Investigate technical issues escalated from our CX team.
Review API logs, webhook events, and internal monitoring tools.
Act as a Tier 2 escalation point for issues such as:
API errors
Webhook failures
Customs or documentation questions
Stripe disputes
Carrier claims (lost/damaged parcels)
Label regeneration & shipping rule misconfigurations
Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations).
Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues.
Join merchant calls when a technical specialist is needed for clarification or support.
Create and maintain documentation, internal guides, and Knowledge Base articles.
Contribute to process improvements that help reduce ticket volume and improve the support experience.
What we would like to see:
2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics.
Strong working knowledge of:
APIs & webhooks (authentication, error codes, debugging)
E-commerce platforms (Shopify, BigCommerce, WooCommerce)
Payments & disputes (Stripe or similar)
Shipping & logistics (carriers, customs docs, duties/taxes)
Excellent communication skills - able to explain technical concepts clearly.
Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS.
Empathetic and solution-oriented approach to customer interactions.
Ability to manage escalations and coordinate with multiple teams.
Strong organisational and time-management skills in a fast-paced environment.
What Success Looks Like
Merchant issues are resolved quickly, accurately, and with great communication.
Documentation and internal tooling become easier for the rest of the team to use.
You become the go-to person for one or more technical areas.
Insights you surface help improve product quality and reduce future issues.
Merchants feel confident and supported after technical escalations.
Benefits:
Competitive base salary.
Stock options in a high-growth startup.
Competitive PTO with public holidays additional.
Private Health.
Pension.
Wellness benefits.
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
$35k-46k yearly est. Auto-Apply 34d ago
Sip It Hwy 87
Sipit Mgmt LLC
Remote support specialist job in San Antonio, TX
Job Description
Lead the Fun as a SipIT Shift Leader!
Are you ready to shake things up and lead a team in a fast-paced, fun, and refreshing environment? SipIT is looking for an enthusiastic Shift Leader to join our growing family of frozen beverage enthusiasts!
About Us
At SipIT, we're all about crafting delicious frozen beverages that are conveniently packaged for To-Go enjoyment. Whether it's a boozy treat or a virgin delight, we believe everyone deserves a sip of happiness in the comfort of their own home. If you're passionate about creating memorable customer experiences and love a good frozen drink, you'll fit right in!
What You'll Do as a SipIT Shift Leader
As a Shift Leader, you'll be the go-to person ensuring smooth operations during your shift. Your leadership will help create a welcoming and efficient environment for both customers and team members. Here's a sneak peek at your responsibilities:
- Lead by Example: Motivate and guide your team to deliver top-notch service with a smile.
- Customer Experience: Ensure every customer leaves with a great drink and an even better experience.
- Team Support: Assist in training, mentoring, and supporting team members to be their best.
- Operations Management: Oversee daily tasks like opening/closing procedures, inventory checks, and maintaining a clean, organized workspace.
- Problem Solving: Handle any challenges that come your way with a positive attitude and quick thinking.
What We're Looking For
No prior experience? No problem! We're looking for someone with:
- A friendly and approachable personality.
- Strong communication and leadership skills.
- A knack for multitasking and staying cool under pressure.
- A passion for delivering great customer service.
Why Join SipIT?
While we don't offer specific benefits, we do promise a fun and supportive work environment where you can grow and make a difference. At SipIT, we value teamwork, creativity, and a shared love for frozen beverages.
Ready to Lead the SipIT Team?
If you're excited about the idea of being a part of a company that's all about good vibes and great drinks, we'd love to hear from you! Apply today and take the first step toward a refreshing new career.
SipIT - Where Every Sip is a Celebration!
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$36k-65k yearly est. 13d ago
Information Technologist
World Pediatric Dental
Remote support specialist job in San Antonio, TX
Position Description IT (Information Technologists) generally design, operate, or maintain technology products. Not limited to employment with technology companies, IT specialists may work with any businesses, agencies, or organizations that use technology or manage large amounts of information.
Regardless of the sector, IT specialists usually provide similar services related to software,
hardware, databases, Web resources, networks, and enterprise systems. IT specialists will also
work with external partners, including consultants, agencies and vendors, to arrive at the most
appropriate system of integration of multiple systems. With information technology constantly
changing, specialists must stay up-to-date on emerging technologies and the potential
effectiveness of these advancements in their current system.
Essential Functions
maintains information technology systems (PC & LAN equipment)
provides IT operations functions to offices for the organization's standard hardware,
software, and voice/data network solutions
responsible for the purchase, installation, and life-cycle maintenance of PCs, servers,
and LAN network, connectivity equipment
as appropriate, provides escalated on-site support of hardware, software, and network
connectivity issues.
acts as the primary point of communication between TIS and operating, business, and
functional units.
performs local administration and operates functions as appropriate in accordance with
standards, policies, and procedures.
Duties
in cooperation with TIS, local operations staff and key users, provides strategic,
budgeting and disaster recovery/business continuity planning to offices and staff in
multiple operating, business and functional units.
Responsible for local inventory maintenance and software license management.
Monitors security compliance in accordance with TIS standards, policies, and
procedures.
Responsible for maintenance of systems documentation such as TIS operations
manuals.
Serves as the technical and communications liaison to and from stakeholders and office
key users for TIS communications, initiatives, needs assessments, etc.
Responsible for procurement, installation, and life-cycle maintenance of IT hardware and
software (includes PCs, peripherals, servers, networking equipment, operating systems, and other software)
Provides new staff with PC/account setup and orientation.
$36k-65k yearly est. 60d+ ago
Vendor Management Specialist - Modular Field Execution
Amherst Holdings LLC
Remote support specialist job in San Antonio, TX
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Company Overview
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management.
Founded by Amherst, StudioBuilt is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process.
Who Are We?
Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community.
Travel Expectations
25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets.
Position Overview
The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division.
This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities.
Key Responsibilities
* Source and onboard qualified vendors and subcontractors across all trade categories.
* Manage and maintain a robust network of qualified vendors.
* Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value.
* Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades.
* Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements.
* Forecast vendor supply risks and develop contingency plans for critical trade categories
* Conduct quarterly vendor scorecards, performance reviews, and corrective action plans.
* Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards.
* Serve as a primary point of escalation for vendor performance or compliance issues.
* Provide alternative sourcing options.
* Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention.
* Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions.
* Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment.
* Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process.
* Review, validate, and process vendor and subcontractor agreements in accordance with company policies.
* Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits.
* Act as back-up for project bidding and contracting with vendors.
Qualifications
* Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry.
* Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered.
* Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred.
* Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships.
* Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred.
* Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset.
* Ability to adapt to change and changing priorities in a dynamic environment.
Our full-time employee benefits include:
* A competitive compensation package, annual bonus, 401k match
* Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
* Employer-paid benefits (medical, dental, vision, health savings account)
* Professional career development and reimbursement
* Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
* Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
$46k-83k yearly est. Auto-Apply 45d ago
IT Technician
Carshop
Remote support specialist job in Austin, TX
Penske Automotive Group is looking for an experienced IT Technician to join our team in Round Rock, Texas and help support the infrastructure of our technical organization.
JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks.
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Ability to troubleshoot technology issues for employees over the phone and in person.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity.
Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware.
Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
$36k-64k yearly est. 3d ago
IT Technician
Revel Staffing
Remote support specialist job in Austin, TX
A leading defense manufacture is seeking a skilled and dependable IT Technician to provide on -site technical support for end users and enterprise systems. The ideal candidate is customer -focused, highly organized, and experienced in troubleshooting a wide range of IT hardware and software issues within a professional environment.
Key Responsibilities:
Provide deskside and remotesupport for desktops, laptops, mobile devices, and related peripherals.
Install, configure, and maintain operating systems, applications, and enterprise tools.
Manage imaging, deployment, asset tagging, and hardware logistics.
Respond to VIP or executive -level support requests.
Diagnose and resolve network connectivity issues including port activations and switch -level troubleshooting.
Maintain accurate documentation of incidents, service requests, and asset records.
Follow company IT policies, security standards.
Collaborate with remote IT and infrastructure teams to escalate and resolve complex issues.
Qualifications:
High School Diploma or equivalent required; technical certifications preferred (A+, Network+, or equivalent).
Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
VantageClear Certification (or equivalent Security credential) required.
Benefits:
Competitive pay based on experience.
Comprehensive health, dental, and vision coverage.
Paid time off and retirement plan options.
Ongoing training and professional development opportunities.
Work in a secure, compliance -driven environment supporting critical IT operations.
$36k-64k yearly est. 44d ago
IT Technician (Austin)
Saronic
Remote support specialist job in Austin, TX
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure. Key Responsibilities
Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
Assist with network configurations, including routers, switches, firewalls, and VPNs.
Perform routine system maintenance, including software updates, security patches, and backups.
Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
Ensure adherence to security best practices, including data protection and access control.
Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.
Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
3+ years of experience in a technical support or similar IT role.
Proficiency in troubleshooting hardware, software, and networking issues.
Experience with Windows and mac OS operating systems, Active Directory, Office 365, and cloud services.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
Familiarity with ticketing systems and helpdesk management tools.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Preferred Qualifications:
Familiarity with Department of Defense (DoD) or military industry projects.
Knowledge of autonomous systems or maritime technology.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer.
Occasional standing and walking within the office.
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
Visual acuity to read screens, documents, and reports.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in
8 U.S.C. 1324b(a)(3)
.
Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in
8 U.S.C. 1324b(a)(3)
.
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
$36k-64k yearly est. Auto-Apply 6d ago
Roofing Appointment Specialist - Field Team
Flagstone Roofing and Exteriors
Remote support specialist job in Austin, TX
Job Description
Are you hungry to make big commissions and help homeowners protect their property? Join our team today! We'll train you to succeed and provide the tools you need to close deals fast.
Responsibilities:
Knock on doors, connect with homeowners, and build trust.
Schedule roof inspections and explain our process clearly.
Assist customers through their insurance claims.
Communicate effectively with both clients and team members.
Requirements:
Must be at least 18 years old.
Owns a vehicle and a ladder (or willing to buy one).
Comfortable working on roofs and lifting up to 70 lbs.
Confident and motivated to canvass in local neighborhoods.
Send your application today!
Join our 30-minute discovery call to see if this is the right fit. APPLY NOW!
Disclaimer: This advertisement displays potential earnings examples. Actual income will vary based on factors like experience, skills, and individual effort.
Requirements
Must be 18 years of age or older
Must have a valid driver's license
Benefits
Weekly Pay
Uncapped Commission
Flexible Schedule
$46k-82k yearly est. 4d ago
Field Ticket Specialist
Amer Technology
Remote support specialist job in Von Ormy, TX
Additional Information
Field Ticket Specialist (6945494)
CTH
Von Ormy TX 78073
Rotation Details : Locals will work 6/3
Additional Job Details: *****Ideally Class A CDL but Not mandatory.
Job Summary:
Field count specialists function as part of the well site fracturing team.
The role is field-based and requires the person to work a similar schedule as the frac crew they are assigned to.
The primary objective of this position is to provide onsite crew support, tracking of inventory, managing wellsite third party moves, and maintaining orderly and accurate records for timely invoicing.
Responsibilities:
Review the pre-job packet with Field Specialist before leaving for the job to ensure completion and identify deficiencies. Populate the packet with all schedules and shipping papers as required.
Prepare and maintain all field inventory sheets relating to chemical and proppant levels.
Ensure that all chemicals and proppant are accurately accounted for. Under the supervision of the Field Specialist submit orders for chemicals and proppant from the field to the materials function.
Be a key point of contact on location for central logistics and transloaders, providing regular updates of job status and arrivals and departures from location Work with the Sand Logistics Specialist and Field Supervisor on site to schedule movement of inbound and outbound trucks via logistics Track and report demurrage of any inbound truck within 2 hours from occurrence and liaise with specialist or coordinator any necessary corrective action; report demurrage reasons. Monitor and report on the performance of the third party carriers Assist in organizing the Mobs and Demobs Ensure that a proper mass balance is performed and recorded during every frac stage at the wellsite, including physical tank straps and tally. Prepare and maintain pump parts inventory under the direction of the Field Specialist and Field Mechanic place orders for needed spares Assist the Field S packet in a timely manner.
Ensure the job packets are available to be invoiced in SAP within 24 hours of the job completion As necessary, collect and input SQ RIRs, HSE RIRs and I/O from their assigned crew and upload them into Quest in a timely manner Collect and review all timesheets for assigned crew to ensure completeness and forward them to the field specialist for input action Provide information to assist Field Specialist with Journey Management requirements for movements to and from the wellsite to ensure compliance with OFS Std 01. Assist in all field inventory counts and reconciliations to ensure field inventory is correct and accurate within Well Services required guidelines. Participate in all QHSE programs at the district, division and area level Wear PPE at all times and observe health, safety and environmental policies. Successfully complete required safety training as per QUEST. Ensure a proper handover of job data, including materials and logistics, takes place during any crew changes.
Education: High school diploma or GED ; Computer skills.
$46k-83k yearly est. 60d+ ago
Technical Support Engineer I
Compugroup Medical 4.0
Remote support specialist job in Austin, TX
Create the future of e-health together with us by becoming a Technical Support Engineer I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue.
Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.
Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer's network.
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert.
Your Qualification:
Minimum of two years providing technical hands-on support in a professional hardware or software environment.
Technical knowledge of CGM Software and Hardware Requirements.
Technical knowledge of Microsoft operating systems (Windows workstation and Server)
Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring.
Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals.
Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration.
What you can expect from us:
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
$56k-80k yearly est. Auto-Apply 60d+ ago
Vendor Management Specialist - Modular Field Execution
Main Street Renewal 3.9
Remote support specialist job in Austin, TX
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Company Overview
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management.
Founded by Amherst, StudioBuilt™ is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process.
Who Are We?
Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community.
Travel Expectations
25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets.
Position Overview
The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division.
This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities.
Key Responsibilities
Source and onboard qualified vendors and subcontractors across all trade categories.
Manage and maintain a robust network of qualified vendors.
Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value.
Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades.
Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements.
Forecast vendor supply risks and develop contingency plans for critical trade categories
Conduct quarterly vendor scorecards, performance reviews, and corrective action plans.
Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards.
Serve as a primary point of escalation for vendor performance or compliance issues.
Provide alternative sourcing options.
Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention.
Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions.
Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment.
Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process.
Review, validate, and process vendor and subcontractor agreements in accordance with company policies.
Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits.
Act as back-up for project bidding and contracting with vendors.
Qualifications
Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry.
Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered.
Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred.
Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships.
Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred.
Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset.
Ability to adapt to change and changing priorities in a dynamic environment.
Our full-time employee benefits include:
A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
$43k-53k yearly est. Auto-Apply 47d ago
Vendor Management Specialist - Modular Field Execution
Amherst Holdings LLC
Remote support specialist job in Austin, TX
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Company Overview
The Amherst Group's companies are comprised of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. Today Amherst has over 1,000 employees and $14.1 billion in assets under management.
Founded by Amherst, StudioBuilt is an innovative approach to home development that utilizes offsite modular construction to create new housing supply at scale without sacrificing quality. StudioBuilt homes are constructed at Amherst's housing studio in Cuero, Texas as well as partner studios across the Southeast and then installed on site. The StudioBuilt team is comprised of experienced individuals from all trades, working to continuously improve the production process.
Who Are We?
Amherst Studio Build will manufacture high-quality, affordable, and innovative single-family residential homes by empowering a devoted network of highly motivated and skilled individuals with a fantastic place to work, the opportunity for learning and growth, and the ability to make a difference in the community.
Travel Expectations
25%-50% travel to job sites or markets within the Texas region - typically day trips, with occasional overnight stays (up to once weekly). Potentially 1-3 trips annually to other markets.
Position Overview
The Vendor Management Specialist - Modular Field Execution is a strategic and relationship-driven role responsible for building, maintaining, and optimizing a high-performing network of vendors and subcontractors across assigned markets to support residential construction projects from conception through completion for our Amherst Homes / StudioBuilt division.
This position ensures that our trade partners consistently meet performance, pricing, scope, and compliance standards, maintaining a healthy and reliable vendor bench to support ongoing and future construction activities.
Key Responsibilities
* Source and onboard qualified vendors and subcontractors across all trade categories.
* Manage and maintain a robust network of qualified vendors.
* Partner with Procurement to negotiate pricing and terms with suppliers to drive cost efficiency and value.
* Partner with Construction, Procurement and other internal stakeholders to align vendor strategy with project execution needs, identify vendor gaps and build capacity in underrepresented markets or trades.
* Evaluate vendor performance regularly to ensure adherence to quality, schedule, and cost requirements.
* Forecast vendor supply risks and develop contingency plans for critical trade categories
* Conduct quarterly vendor scorecards, performance reviews, and corrective action plans.
* Safety, quality and compliance standards: Ensuring vendors meet safety, environmental, regulatory and quality standards.
* Serve as a primary point of escalation for vendor performance or compliance issues.
* Provide alternative sourcing options.
* Suggest, participate and drive in continuous improvement initiatives for vendor onboarding, evaluation, and retention.
* Report on project progress, risks, problems, and propose solutions. Implement and manage project changes and interventions.
* Flexibility to pivot to the business needs weekly and multi-task in a fast-paced work environment.
* Keep constant communication with vendors in all serviced markets. Must be willing to make multiple phone calls daily and travel to meet onsite with suppliers and potential subcontractors to follow-up on tasks and facilitate the RFQ process.
* Review, validate, and process vendor and subcontractor agreements in accordance with company policies.
* Partner with offshore teams in vendor qualifications and onboarding to meet compliance and regulatory standards, potentially including site visits and performance audits.
* Act as back-up for project bidding and contracting with vendors.
Qualifications
* Experience: 3-5 years in construction, vendor management, purchasing, procurement or supply chain management within the construction or homebuilding industry.
* Education: Bachelor's degree in Business, Supply Chain, or Construction Science preferred; equivalent experience considered.
* Strong understanding of construction materials, trades, and cost structures. Field familiarity with residential construction operations preferred.
* Proven ability to negotiate contracts, manage performance metrics, and maintain strong vendor relationships.
* Knowledge in Microsoft Office Suite required. Knowledge in JD Edwards (JDE), BuildPro, Yardi, Vendor Café, Moducore and Bluebeam Revu preferred.
* Exceptional organizational, analytical, and communication skills with a proactive problem-solving mindset.
* Ability to adapt to change and changing priorities in a dynamic environment.
Our full-time employee benefits include:
* A competitive compensation package, annual bonus, 401k match
* Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
* Employer-paid benefits (medical, dental, vision, health savings account)
* Professional career development and reimbursement
* Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
* Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
$46k-82k yearly est. Auto-Apply 45d ago
Field Ticket Specialist
Amer Technology
Remote support specialist job in Von Ormy, TX
Additional Information Field Ticket Specialist (6945494) CTH Von Ormy TX 78073 Rotation Details : Locals will work 6/3 Additional Job Details: *****Ideally Class A CDL but Not mandatory. Field count specialists function as part of the well site fracturing team.
The role is field-based and requires the person to work a similar schedule as the frac crew they are assigned to.
The primary objective of this position is to provide onsite crew support, tracking of inventory, managing wellsite third party moves, and maintaining orderly and accurate records for timely invoicing.
Responsibilities:
Review the pre-job packet with Field Specialist before leaving for the job to ensure completion and identify deficiencies. Populate the packet with all schedules and shipping papers as required.
Prepare and maintain all field inventory sheets relating to chemical and proppant levels.
Ensure that all chemicals and proppant are accurately accounted for. Under the supervision of the Field Specialist submit orders for chemicals and proppant from the field to the materials function.
Be a key point of contact on location for central logistics and transloaders, providing regular updates of job status and arrivals and departures from location Work with the Sand Logistics Specialist and Field Supervisor on site to schedule movement of inbound and outbound trucks via logistics Track and report demurrage of any inbound truck within 2 hours from occurrence and liaise with specialist or coordinator any necessary corrective action; report demurrage reasons. Monitor and report on the performance of the third party carriers Assist in organizing the Mobs and Demobs Ensure that a proper mass balance is performed and recorded during every frac stage at the wellsite, including physical tank straps and tally. Prepare and maintain pump parts inventory under the direction of the Field Specialist and Field Mechanic place orders for needed spares Assist the Field S packet in a timely manner.
Ensure the job packets are available to be invoiced in SAP within 24 hours of the job completion As necessary, collect and input SQ RIRs, HSE RIRs and I/O from their assigned crew and upload them into Quest in a timely manner Collect and review all timesheets for assigned crew to ensure completeness and forward them to the field specialist for input action Provide information to assist Field Specialist with Journey Management requirements for movements to and from the wellsite to ensure compliance with OFS Std 01. Assist in all field inventory counts and reconciliations to ensure field inventory is correct and accurate within Well Services required guidelines. Participate in all QHSE programs at the district, division and area level Wear PPE at all times and observe health, safety and environmental policies. Successfully complete required safety training as per QUEST. Ensure a proper handover of job data, including materials and logistics, takes place during any crew changes.
Education: High school diploma or GED ; Computer skills.
How much does a remote support specialist earn in New Braunfels, TX?
The average remote support specialist in New Braunfels, TX earns between $30,000 and $72,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in New Braunfels, TX