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  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Remote support specialist job in Lafayette, IN

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $35k-49k yearly est. 60d+ ago
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  • Service Desk Specialist

    Purdue University 4.1company rating

    Remote support specialist job in West Lafayette, IN

    Service Desk Specialist Purdue University - West Lafayette, Indiana Empower what's next in technology at Purdue. At Purdue, technology supports every breakthrough, idea, and discovery that moves the world forward. As a Service Desk Specialist, you'll be on the front line of that mission - ensuring that the tools, systems, and services that fuel our campus run seamlessly for faculty, students, and staff. What You'll Do: * Lead the response to technical issues to ensure efficient problem resolution or proper escalation * Provide Tier 1 remote desktop support and collaborate with Tier 2 staff to address complex issues * Follow up on all trouble reports to ensure timely closure and excellent customer experience * Generate technical documentation such as knowledgebase articles, internal procedures, and team communications * Monitor infrastructure performance and manage events by initiating appropriate response procedures * Participate in or lead major incident responses, coordinating communication channels and facilitating phone bridges when needed * Serve as a team resource and lead by providing guidance, training, and scheduling support to staff * Champion teamwork, consistency, and a supportive service culture on your shift What You'll Bring: * Demonstrated technical aptitude and troubleshooting experience * Strong communication and leadership skills * Dedication to service, collaboration, and continuous improvement Why Purdue? At Purdue, your expertise powers a world-class academic community. You'll join a team where curiosity drives innovation, mentorship supports growth, and every challenge is an opportunity to make a tangible impact. We're dedicated to empowering our people - because when you succeed, the whole university moves forward. Be part of the technology heartbeat that keeps Purdue strong. Apply today to join a team that supports progress at every level. This position is located on the West Lafayette campus in Indiana. What We're Looking For Education and Experience Needed: * Associate degree * Two (2) years of customer service or information technology experience * In lieu of degree, consideration will be given to an equivalent combination of related education and required work experience Skills Needed: * Excellent oral and written communication skills * Ability to: * convey complex technical information to non-technical individuals at all levels * recognize problem areas and propose necessary changes * mediate between technical groups to obtain timely resolutions * work well under pressure, facilitate solutions, and meet deadlines and milestones * Team building skills * Team leading skills * Works independently Additional Information: * Purdue University will not sponsor employment authorization for this position * A background check will be required for employment in this position * FLSA: Non-Exempt (Eligible for Overtime) * Retirement Eligibility: Non-exempt Defined Contribution Plan * Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days Career Stream Administrative and Operational Support 4 * Pay Band S055 * Job Code #20003372 Career path maker: ****************************************** Who We Are Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture. Equal Opportunity Employer Purdue University is an EOE employer. Apply now Posting Start Date: 1/9/26
    $37k-47k yearly est. 8d ago
  • Biomedical Technician / Equipment Support Specialist - Information Systems

    Blue Water Thinking

    Remote support specialist job in Danville, IL

    Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: Danville VA Medical Center 1900 E Main St Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications: A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $55,000 - $90,000 Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge
    $55k-90k yearly 16d ago
  • Tier 2 Technical Support

    Vergence 3.3company rating

    Remote support specialist job in Lafayette, IN

    located in Lafayette, Indiana In this role you will: located in Lafayette, Indiana In this role you will: Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards. • Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes. • Directly responsible for configuration and installation of client workstations. • Will confer with clients to resolve complaints on technical issues. • Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures. • Will be on-call 24/7 for technical problems related to customer and/or internal problems. • Prepare and maintain written operations manual(s) as pertains to the technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity. • Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations. • Must have text message and email capable mobile phone. • Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit. • Work cooperatively with other employees to further the mission of the organization and achieve its goals. • Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.
    $42k-58k yearly est. 60d+ ago
  • Biomedical Technician/Equipment Support Specialist

    Veterans Engineering

    Remote support specialist job in Danville, IL

    Veterans Engineering is seeking a dedicated and skilled Biomedical Technician/Equipment Support Specialist II to join our growing team in the Management Consulting industry. In this role, you will leverage your technical knowledge and hands-on experience to support biomedical equipment and systems across various healthcare environments. You will be responsible for the installation, maintenance, and repair of complex medical devices, ensuring they operate safely and efficiently to improve patient care. Our ideal candidate is an innovative problem solver with a strong understanding of biomedical technology, capable of working both independently and collaboratively within a team. You will play a crucial role in training healthcare staff on the proper use of equipment while maintaining compliance with FDA regulations and industry standards. As part of our commitment to supporting veterans and their families, we value diversity and inclusivity within our workforce, and we encourage candidates with a military background to apply. This position offers competitive compensation, benefits, and opportunities for growth within our expanding organization. Responsibilities Install, calibrate, and maintain biomedical equipment to ensure optimal performance. Perform routine inspections, diagnostics, and preventive maintenance on a variety of medical devices. Troubleshoot and repair equipment failures, documenting issues and resolutions for compliance purposes. Provide technical support to healthcare staff, offering training and guidance on proper equipment usage. Ensure all biomedical equipment meets safety standards and regulations set by the FDA and other governing bodies. Maintain accurate records of maintenance activities and service reports in adherence to healthcare facility quality assurance measures. Collaborate with cross-functional teams to implement new technologies and improve equipment performance across the organization. Requirements A two-year associate degree or higher in an applied science or equivalent military training. Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of test equipment. Ability to read, analyze, and interpret technical literature, schematics, and drawings. A minimum of 5 years of hospital or healthcare experience performing medical equipment maintenance. Travel Requirements Travel to client locations is required for this position and may vary based on project needs. EEO Statement Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws. We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
    $39k-66k yearly est. Auto-Apply 29d ago
  • IT Support Associate

    Mission Pre-Born

    Remote support specialist job in Whitestown, IN

    Scope: The IT Support Specialist provides frontline technology support to staff, ensuring smooth day-to-day functioning of the IT department. This role assists the IT Manager with helpdesk requests and technical troubleshooting. This role is ideal for a technically savvy, hands-on problem solver. The IT Support Specialist is an essential team member who ensures staff have the tools, processes, and environment they need to thrive. Reports To: Vice President of Operations Location: Whitestown, IN, United States A Little About Us: PreBorn! is a national leader, operator & grant maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower centers through training, consultations, and equipment to help rescue babies and bring mothers and their families to the saving knowledge of Christ. We are a Christ-centered and -directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a family that looks like heaven; we have people from all diverse backgrounds united through our love for Christ and our love for life. Character Qualities: · Detailed · Teachable · Takes initiative and ownership · Diligent · Integrous · A “people person” · Respectful · Quick learner Qualifications and Experience: Required · 1-3 years of IT helpdesk or technical support experience. · Strong problem-solving and troubleshooting skills with hardware, software, and common office technologies. · Excellent communication skills and a service-oriented mindset. · Ability to manage multiple tasks and priorities in a fast-paced environment. Preferred · Experience supporting process rollout or project coordination. · Nonprofit, mission-driven organization experience. · Familiarity with Microsoft 365, Google Workspace, or similar productivity suites. Key Responsibilities · Serve as the first point of contact for staff helpdesk requests (hardware, software, accounts, printers, connectivity, etc.). · Assist with workstation setup, configuration, and maintenance for new and existing employees. · Support the IT Manager with technology updates, inventory management, and user account administration. · Document IT support requests and resolutions in the ticketing system. · Provide basic training and guidance to staff on software and technology tools. Work Environment & Benefits - Full-time, on-site position (some flexibility may be available depending on organizational needs). - Standard office environment with occasional physical work (lifting, assembling, moving). - Comprehensive benefits package including health insurance, retirement plan, and paid time off. MISSION PRE-BORN INC is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
    $28k-50k yearly est. 7d ago
  • 3rd Shift Field Specialist

    Interstate Parking MGMT LLC

    Remote support specialist job in Lafayette, IN

    Job DescriptionBenefits/Perks Competitive Pay Overtime Corporate Housing Interstate Parking Management LLC is seeking a highly motivated and customer-oriented professional to join our team. The ideal candidate will play a key role in ensuring efficient parking operations, delivering exceptional customer service, and maintaining a safe, well-organized parking environment. Responsibilities: Oversee daily parking facilities, including monitoring entry and exit points. Assist customers with inquiries, payments, and parking issues. Enforce parking regulations and ensure compliance with company policies. Maintain cleanliness and orderliness in the parking area. Report any maintenance or security concerns to management. Qualifications: Valid Drivers License Strong communication and customer service skills. Ability to work independently and handle stressful situations professionally. Basic knowledge of payment and parking enforcement procedures is a plus. Must be able to lift 50lbs. Excellent work ethic, communication skills, time management skills, and attention to detail. High school diploma or equivalent preferred.
    $43k-74k yearly est. 10d ago
  • EndPoint Support Technician II

    MWI Animal Health

    Remote support specialist job in Whitestown, IN

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position Summary: Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities. The Endpoint Support Technician-II role in our Distribution Centers is vital for maintaining and enhancing operational efficiency. Providing local and dedicated support for device management and timely upgrades, this position minimizes downtime and prevents operational disruptions by being able to quickly resolve IT-related issues, which helps maintain smooth workflows and timely order processing for our Distribution Centers. Local support ensures Cencora's team members receive immediate assistance with technical difficulties enhancing overall productivity and service quality. Duties & Responsibilities: Work Complexity: Provides complex maintenance and support for endpoint devices. Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead. Business/Technical Requirements: Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements. Provides feedback regarding requirements and provides recommendations. Project/Task Planning: Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups. Provides input to cost/time estimates. Documents discussion and agreements. Deployment: Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints. Plans and schedules the installation and deployment projects. Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners. Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications. Submits or updates configuration items within management tools. Develops and documents procedures for performing configuration changes, updates and upgrades. Testing: May participate in the unit testing for new deployments or new components and remediates problems. Provides feedback or remediation approaches on new software performance and testing. Technical Support: Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems. Creates temporary solutions until permanent solutions can be implemented. Coordinates the resolution of escalated application, hardware and software problems. Ensures that all technical resources are available for meetings that include video conferencing. Documents and reviews solutions to common problems and responses for frequently asked questions. Business Continuity & Disaster Recovery: Implements contingency plans including reliable backup and restore procedures, as needed. Research/Evaluation: May participate in R&D POC efforts. May provide recommendations per customer feedback. Policies, Procedures, and Standards: Adheres to policies, procedures and standards. Makes suggestions for policies and procedures and standards for Endpoint operational processes. Inventory/Asset Management: Supports IT inventory/asset management processes. Training: May provide on-the-spot training to end users. Identifies end-user training needs. Participate in the development of training materials, as needed. Coaching/Mentoring: Provides coaching and guidance to team members. Education and Experience Requirements: Bachelor's Degree in Computer Science, certifications or equivalent work experience. Typically has 3-5 years in functional position or related work experience, education or training. Adaptability: Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments. Communications for Results: Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action. Customer Service Orientation: Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions. Information Seeking: Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue. Problem Solving: Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration. Teamwork: Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance. Thoroughness: Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated CompaniesAffiliated Companies: AmerisourceBergen Services Corporation
    $35k-60k yearly est. Auto-Apply 13d ago
  • EndPoint Support Technician II

    Cencora, Inc.

    Remote support specialist job in Whitestown, IN

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position Summary: Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities. The Endpoint Support Technician-II role in our Distribution Centers is vital for maintaining and enhancing operational efficiency. Providing local and dedicated support for device management and timely upgrades, this position minimizes downtime and prevents operational disruptions by being able to quickly resolve IT-related issues, which helps maintain smooth workflows and timely order processing for our Distribution Centers. Local support ensures Cencora's team members receive immediate assistance with technical difficulties enhancing overall productivity and service quality. Duties & Responsibilities: Work Complexity: * Provides complex maintenance and support for endpoint devices. * Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead. Business/Technical Requirements: * Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements. * Provides feedback regarding requirements and provides recommendations. Project/Task Planning: * Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups. * Provides input to cost/time estimates. * Documents discussion and agreements. Deployment: * Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints. * Plans and schedules the installation and deployment projects. * Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners. * Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications. * Submits or updates configuration items within management tools. * Develops and documents procedures for performing configuration changes, updates and upgrades. Testing: * May participate in the unit testing for new deployments or new components and remediates problems. * Provides feedback or remediation approaches on new software performance and testing. Technical Support: * Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed. * Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems. * Creates temporary solutions until permanent solutions can be implemented. * Coordinates the resolution of escalated application, hardware and software problems. * Ensures that all technical resources are available for meetings that include video conferencing. * Documents and reviews solutions to common problems and responses for frequently asked questions. Business Continuity & Disaster Recovery: * Implements contingency plans including reliable backup and restore procedures, as needed. Research/Evaluation: * May participate in R&D POC efforts. * May provide recommendations per customer feedback. Policies, Procedures, and Standards: * Adheres to policies, procedures and standards. * Makes suggestions for policies and procedures and standards for Endpoint operational processes. Inventory/Asset Management: * Supports IT inventory/asset management processes. Training: * May provide on-the-spot training to end users. * Identifies end-user training needs. * Participate in the development of training materials, as needed. Coaching/Mentoring: * Provides coaching and guidance to team members. Education and Experience Requirements: * Bachelor's Degree in Computer Science, certifications or equivalent work experience. * Typically has 3-5 years in functional position or related work experience, education or training. Adaptability: Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments. Communications for Results: Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action. Customer Service Orientation: Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions. Information Seeking: Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue. Problem Solving: Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration. Teamwork: Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance. Thoroughness: Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation
    $35k-60k yearly est. Auto-Apply 12d ago
  • Applications Specialist, Sports and Indoor

    Time-O-Matic, Inc.

    Remote support specialist job in Danville, IL

    Applications Specialist, Sports & Indoor An Applications Specialist for our Sports and Indoor Division. This position will be a key part of the Sports and Indoor Division reporting directly to the Sports and Indoor Operations Manager, Tyler Kuemmerle. The right candidate is a well-rounded and self-driven individual with a desire to be on the ground floor of a great growth opportunity. The primary goal of the position is to provide the internal support necessary to assist the external sales and management team, as well as the dealer network on sports and indoor projects. This person is a team player and quick learner with a positive "can do" attitude! Responsibilities * Watchfire applications expert for Sports and Indoor opportunities. * Serve as product and quoting expert for Insides Sales support team, SDR's and Territory Managers for sports and indoor opportunities. Assist in quote generation. * Identify upsell opportunities with each project and consult with Territory Managers, as needed. * Assist in upkeep and implementation of quoting system. * Work alongside marketing and S&I team members preparing formal proposals. * Assist in the setup and scheduling of demonstration equipment shipments to territory managers. * Help in managing the buildout of the S&I Demonstration area as well as future upkeep and expansions. * Enter and update sports opportunities, in Salesforce, identified by Sports and Indoor staff or TM's. * Request renderings, as needed, on behalf of Sports and Indoor staff, TMs, and Dealers. * Upon receipt of customer purchase orders, convert opportunity and coordinate order entry and purchase order requirements. * Assist with creation and distribution of Sports and Indoor reports. * Work closely with entire Sports and Indoor team to help achieve sales revenue targets Required Qualifications/Skills: * Superior organizational skills required * Comfortable working in a fast-paced, deadline-driven environment * Excellent written communication skills, including the ability to prepare formal proposals and presentations * Professional demeanor with customers and vendors * Prefer proficiency in Salesforce. Experience in other CRM's us acceptable. * Proficiency in the key Microsoft programs: Outlook, Word, Excel, and PowerPoint * Prefer experience reviewing bid documents and preparing responses to formal RFPs * Experience in the LED display and/or scoreboard market is preferred * General knowledge of construction project management is preferred Required Education and Licensing * Associates degree in business, sales, or technology * Bachelor's Degree in business, sales, or technology is preferred Benefits * Medical * Dental * Vision * Company Paid Life/ADD * Voluntary Life/ADD * Dependent Life/ADD * 401k with Employer Match * Vacation * Personal Time * Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. * Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered.
    $60k-94k yearly est. 2d ago
  • Field Tech Support

    Echostar 3.9company rating

    Remote support specialist job in Crawfordsville, IN

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $20.00/Hour
    $20 hourly 9d ago
  • Senior Enterprise Site Support Engineer - Whitestown

    Its Logistics, LLC

    Remote support specialist job in Whitestown, IN

    Job Description About ITS Logistics Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do. At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! ********************* About The Position We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team in Whitestown, Indiana. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position. Principle Accountabilities - Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation. - Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues. - Effectively communicate status of reported problems to all necessary parties. - Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions. - Develops action plans for self; Looks for and takes advantage of opportunities for improvement. - Documents troubleshooting steps, communications, and resolution details in tickets for future review. About The Requirements The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include: Desired Technical Skills - Working knowledge of Microsoft Windows desktop systems. - Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications. - Working knowledge of Azure hosted environments, and Intra (AzureAD) as well as legacy Active Directory and Windows server technologies. - Ability to absorb and retain information quickly. - Strong attention to detail. - Prior Help desk experience is a plus. - Working knowledge of Microsoft Intune is a plus. People Skills - The ability to present information in a user-friendly language. - Exceptional customer service skills. - Experience working in a team-oriented collaborative environment. - Strong interpersonal, verbal, and written communication skills. - Excellent telephone communication skills.
    $78k-103k yearly est. 1d ago
  • Desktop Support Specialist

    Purdue University 4.1company rating

    Remote support specialist job in West Lafayette, IN

    Desktop Support Specialist Purdue University - Purdue IT Bring your technical expertise to a place where innovation meets purpose. At Purdue University, every role contributes to something bigger-empowering discovery, advancing learning, and shaping a better future. As a Desktop Support Specialist, you'll coordinate and deliver technology support that keeps our faculty and staff connected and productive. You'll oversee the installation, upgrade, and use of hardware, software, and peripheral devices, while helping develop and implement new IT solutions that enhance teaching, research, and administrative activities. Working as part of a collaborative Information Technology team, you'll provide responsive, hands-on service and find creative ways to improve end-user experiences. This is an opportunity to grow your technical skills in a dynamic academic environment where your work directly supports world-class research and education. Responsibilities: * Coordinate and provide desktop and technical support services for faculty and staff. * Install, upgrade, and maintain hardware, software, and peripherals. * Troubleshoot issues and provide proactive solutions to enhance user productivity. * Partner with IT colleagues to develop and implement innovative technology improvements. * Support academic, instructional, and administrative technology needs. What You'll Bring: * Strong technical and troubleshooting skills across operating systems and hardware platforms * Excellent communication, teamwork, and problem-solving abilities * A customer-focused approach with an interest in driving continual improvement What We Offer: Join a community that lives its values-excellence, integrity, inclusion, and growth. At Purdue, you'll find opportunities to learn, collaborate, and innovate while making an impact that extends far beyond campus. This day position is onsite at the West Lafayette campus. What We're Looking For Education and Experience Required: * Associate degree in Computer Science, Computer Technology OR a related field of study * Two (2) years of IT desktop support or related IT experience * Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software * Consideration will be given to an equivalent combination of related education and required work experience Skills Needed: * Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking * Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required * Knowledge of personal computer, network, server and office productivity technologies * Capable of providing quality end-user support and training with patience and consideration of others * Clear and effective verbal and written communications skills. Good interpersonal skills * Demonstrated ability to troubleshoot hardware and software problems on desktops * Knowledge of computer networking concepts including IP networking and firewalls * Ability to: * plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment * complete projects within deadlines * lift and carry 10-25 pounds frequently and 40 pounds occasionally Preferred: * Basic understanding of Microsoft Active Directory management including group policy * Ability to navigate collections and packages via SCCM * Previous academic support is strongly preferred * Knowledge of: * workstation/user administration within a LAN environment * web design and maintenance desirable * multiple operating systems Additional Information: * Purdue University will not sponsor employment authorization for this position * A background check will be required for employment in this position * FLSA: Non-Exempt (Eligible for Overtime) * Retirement Eligibility: Non-exempt Defined Contribution Plan * Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days Career Stream Administrative and Operational Support 4 * Pay Band S055 * Job Code #20003372 Career pathmaker: ****************************************** Who We Are Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture. Equal Opportunity Employer Purdue University is an EOE employer. Apply now Posting Start Date: 12/9/25
    $42k-51k yearly est. 38d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Remote support specialist job in Kokomo, IN

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-50k yearly est. 4d ago
  • Support Tech - Tier 1

    Vergence 3.3company rating

    Remote support specialist job in Lafayette, IN

    In this role you will: - Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards. - Develop and implement effective documentation and procedures for the repair or setup processes. - Ensure that established technical goals are met or exceeded. - Responsible for configuration and installation of client workstations. - Confer with clients to resolve complaints on technical issues. - Ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures. - Be on-call 24/7 for technical problems related to customer and/or internal problems. There is an On-Call rotation between technicians. - Prepare and maintain written operations manual(s) as pertains to the technical support. - Complete one (1) blog entry every two weeks for web site. - Regular attendance and punctuality is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit. - Work cooperatively with other employees to further the mission of the organization and achieve its goals. - Be able to drive or arrange to independently transport self to and from tech calls or other meetings at client locations. - Have the capability to receive text messages and company email account on mobile phone. - Perform all other essential functions as assigned by the Quality Team.
    $42k-58k yearly est. 60d+ ago
  • Biomedical Technician / Equipment Support Specialist - Level III

    Blue Water Thinking

    Remote support specialist job in Danville, IL

    Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description We are seeking a skilled and motivated Biomedical Equipment Technician to join our company's dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment. Responsibilities: Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Location: Danville VA Medical Center Basic Qualifications The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract: Experience within a medical center and Biomedical Engineering department OR, Experience working in or with the Veterans Health Administration (VHA) OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract. Role Specific Qualifications: A two-year associate degree or higher in an applied science or equivalent military training. Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of test equipment. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance. Eligibility: Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be able to obtain and maintain the required federal public trust clearance for this role Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption. Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $43,000 - $78,000 Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan. Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) Candidates must fill out the below form to the best of their knowledge
    $43k-78k yearly 16d ago
  • Biomedical Technician/Equipment Support Specialist-Information Systems

    Veterans Engineering

    Remote support specialist job in Danville, IL

    Job Description Veterans Engineering is seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Requirements A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Travel Requirements Travel to client locations is required for this position and may vary based on project needs. EEO Statement Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws. We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
    $39k-66k yearly est. 30d ago
  • Technical Support Engineer

    Echostar 3.9company rating

    Remote support specialist job in Crawfordsville, IN

    EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $20.00/Hour
    $20 hourly 9d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Remote support specialist job in Kokomo, IN

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-50k yearly est. 7d ago
  • Biomedical Technician/Equipment Support Specialist-Information Systems

    Veterans Engineering

    Remote support specialist job in Danville, IL

    Veterans Engineering is seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment. Responsibilities Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan. Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications. Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy. Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats. Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines. Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution. Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems. Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS). Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment. Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks. Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care. Experience with Cerner electronic health record (EHR) systems and integration is preferred. Requirements A two-year associate degree or higher in an applied science or equivalent military training. A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings. Travel Requirements Travel to client locations is required for this position and may vary based on project needs. EEO Statement Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws. We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
    $39k-66k yearly est. Auto-Apply 29d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in West Lafayette, IN?

The average remote support specialist in West Lafayette, IN earns between $23,000 and $55,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in West Lafayette, IN

$36,000
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