SaaS Application Support Specialist @ Lebanon, IN - 24 months with Ext - Onsite
Remote support specialist job in Lebanon, IN
Onsite role
Virtual Interviews
SaaS Application Support Specialist
Duration: 24 Months with EXT
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Key Responsibilities:
Provide end-to-end support for HSE SaaS applications in an enterprise environment.
Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
Evaluate and understand the technical impact of vendor-proposed updates or modifications.
Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement.
Ensure compliance with organisational and regulatory standards in all system changes and support activities.
Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution.
Support integration and basic configuration involving tools such as PowerApps and SharePoint.
Qualifications & Skills:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Proven experience supporting applications in an enterprise environment.
Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
Experience with PowerApps, SharePoint, and general IT application configuration.
Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
Excellent communication, coordination, and problem-solving skills.
Preferred Experience:
Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
Familiarity with vendor management and SaaS operations in a regulated setup.
Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage
Ingot Melt Bay Technical Specialist
Remote support specialist job in Lafayette, IN
Arconic is currently in search of an Ingot Melt Bay Technical Specialist to join our Aluminum Extrusion (AEX) business unit in Lafayette, IN.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
The Melt Bay Technical Specialist is responsible for leading and optimizing the melt bay operations within the cast house, with a strategic focus on the efficient use of aluminum scrap metal. This role drives profitability by improving scrap utilization, reducing inventory levels, and implementing best practices across melt operations. This role will oversee, coach, and train hourly employees to ensure safe, efficient, and high-quality casting processes.
Basic Qualifications:
GED or equivalent from an accredited institution.
Minimum 5 years of experience in aluminum casting or melt operations, with at least 2 years in a supervisory role.
Strong understanding of aluminum scrap types, melt practices, and casting processes.
Proven leadership skills with the ability to coach teams.
Excellent problem-solving, analytical, and communication skills.
Experience with lean manufacturing or continuous improvement methodologies is a plus.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Qualified candidate must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or be eligible to obtain the required authorizations from the relevant government agency. Business demands may require employer to proceed with candidates who are immediately eligible to access controlled
Preferred Qualifications
Bachelor's degree in Metallurgy, Materials Science, Engineering, or business or technical related field from an accredited institution.
In this role you will
Oversee Strategic scrap utilization:
Develop and implement strategies for the optimal use of aluminum scrap metal in casting operations.
Monitor and analyze scrap inventory levels to identify opportunities for reduction and improved utilization.
Create and implement best practices for
Collaborate with Production Leadership, Supply Chain and other resources to align scrap usage with production goals and cost targets.
Operational Leadership:
Supervise daily melt bay operations, ensuring adherence to safety, quality, and productivity standards.
Lead continuous improvement initiatives to enhance melt efficiency and reduce waste.
Conduct Kaizen events with all departments to develop a strategic scrap recover loop.
Establish and maintain standard operating procedures (SOPs) for scrap handling and melt processes.
Team Development:
Coach, train, and mentor hourly cast house employees to build technical skills and operational knowledge.
Foster a culture of accountability, teamwork, and safety.
Conduct performance evaluations and support career development for team members.
Data-Driven Decision Making:
Utilize production data and KPIs to drive decisions and track progress toward operational goals.
Prepare reports and present findings to senior leadership on scrap utilization and melt bay performance.
Compliance & Safety:
Ensure compliance with environmental regulations and company policies related to scrap handling and melting.
Promote and enforce safety protocols to maintain a safe working environment.
Also note:
Relocation assistance is available
Travel less than 10%
Auto-ApplyDynamic PC Support
Remote support specialist job in Lafayette, IN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Desktop Support Specialist
Remote support specialist job in West Lafayette, IN
Desktop Support Specialist Purdue University - Purdue IT Bring your technical expertise to a place where innovation meets purpose. At Purdue University, every role contributes to something bigger-empowering discovery, advancing learning, and shaping a better future.
As a Desktop Support Specialist, you'll coordinate and deliver technology support that keeps our faculty and staff connected and productive. You'll oversee the installation, upgrade, and use of hardware, software, and peripheral devices, while helping develop and implement new IT solutions that enhance teaching, research, and administrative activities.
Working as part of a collaborative Information Technology team, you'll provide responsive, hands-on service and find creative ways to improve end-user experiences. This is an opportunity to grow your technical skills in a dynamic academic environment where your work directly supports world-class research and education.
Responsibilities:
* Coordinate and provide desktop and technical support services for faculty and staff.
* Install, upgrade, and maintain hardware, software, and peripherals.
* Troubleshoot issues and provide proactive solutions to enhance user productivity.
* Partner with IT colleagues to develop and implement innovative technology improvements.
* Support academic, instructional, and administrative technology needs.
What You'll Bring:
* Strong technical and troubleshooting skills across operating systems and hardware platforms
* Excellent communication, teamwork, and problem-solving abilities
* A customer-focused approach with an interest in driving continual improvement
What We Offer:
Join a community that lives its values-excellence, integrity, inclusion, and growth. At Purdue, you'll find opportunities to learn, collaborate, and innovate while making an impact that extends far beyond campus.
This day position is onsite at the West Lafayette campus.
What We're Looking For
Education and Experience Required:
* Associate degree in Computer Science, Computer Technology OR a related field of study
* Two (2) years of IT desktop support or related IT experience
* Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
* Consideration will be given to an equivalent combination of related education and required work experience
Skills Needed:
* Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
* Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
* Knowledge of personal computer, network, server and office productivity technologies
* Capable of providing quality end-user support and training with patience and consideration of others
* Clear and effective verbal and written communications skills. Good interpersonal skills
* Demonstrated ability to troubleshoot hardware and software problems on desktops
* Knowledge of computer networking concepts including IP networking and firewalls
* Ability to:
* plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
* complete projects within deadlines
* lift and carry 10-25 pounds frequently and 40 pounds occasionally
Preferred:
* Basic understanding of Microsoft Active Directory management including group policy
* Ability to navigate collections and packages via SCCM
* Previous academic support is strongly preferred
* Knowledge of:
* workstation/user administration within a LAN environment
* web design and maintenance desirable
* multiple operating systems
Additional Information:
* Purdue University will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Non-Exempt (Eligible for Overtime)
* Retirement Eligibility: Non-exempt Defined Contribution Plan
* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Career Stream
Administrative and Operational Support 4
* Pay Band S055
* Job Code #20003372
Career pathmaker: ******************************************
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer
Purdue University is an EOE employer.
Apply now
Posting Start Date: 12/9/25
EndPoint Support Analyst
Remote support specialist job in Whitestown, IN
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Summary:
Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.
Position is available in 3-different locations: Brooks, KY, Columbus, OH and Whitestown, IN.
Work Complexity:
* Provides complex maintenance and support for endpoint devices
* Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead
Primary Duties and Responsibilities:
* Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements
* Provides feedback regarding requirements and provides recommendations
Project/Task Planning:
* Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups
* Provides input to cost/time estimates
* Documents discussion and agreements
Deployment:
* Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints
* Plans and schedules the installation and deployment projects
* Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners
* Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications
* Submits or updates configuration items within management tools
* Develops and documents procedures for performing configuration changes, updates and upgrades
Testing:
* May participate in the unit testing for new deployments or new components and remediates problems
* Provides feedback or remediation approaches on new software performance and testing
Technical Support:
* Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed
* Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems
* Creates temporary solutions until permanent solutions can be implemented
* Coordinates the resolution of escalated application, hardware and software problems
* Ensures that all technical resources are available for meetings that include video conferencing
* Documents and reviews solutions to common problems and responses for frequently asked questions
Business Continuity & Disaster Recovery:
* Implements contingency plans including reliable backup and restore procedures, as needed
Research/Evaluation:
* May participate in R&D POC efforts
* May provide recommendations per customer feedback
Policies, Procedures, and Standards:
* Adheres to policies, procedures and standards
* Makes suggestions for policies and procedures and standards for Endpoint operational processes
Inventory/Asset Management:
* Supports IT inventory/asset management processes
Training:
* May provide on-the-spot training to end users
* Identifies end-user training needs
* Participate in the development of training materials, as needed
Coaching/Mentoring:
* Provides coaching and guidance to team members
Required Skills and Qualifications:
* Bachelor's Degree in Computer Science, certifications or equivalent work experience
* Typically has 3-5 years in functional position or related work experience, education or training
Adaptability:
Intermediate (I): Handles multiple projects and duties simultaneously, prioritizing as needed. Devises flexible approaches that are easily adopted by all levels and types of people. Works creatively to respond to a specific situation. Quickly resolves new challenges in a changing environment. Interprets the spirit of a policy to meet business goals and client needs. Respects and responds sensitively to others' reluctance to change. Fosters flexibility through cross-training and developmental work assignments
Communications for Results:
Intermediate (I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of inter-related situations, asks probing questions, and solicits multiple sources of advice prior to taking action
Customer Service Orientation:
Basic (B): Asks questions and conducts investigations in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Instructs clients on products and services and how to apply them to their business processes. Escalates to appropriate parties as needed. Makes customers and their needs a primary focus of one's actions
Information Seeking:
Basic (B): Seeks information on both formal and informal processes. Uses appropriate tools, techniques and sources to gather, update and monitor information. Checks for accuracy of interpretation. Seeks out the appropriate people for guidance when needed depending on the type of issue
Problem Solving:
Basic (B): Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Escalates issues with suggestions for further investigation and options for consideration
Teamwork:
Intermediate (I): Actively solicits ideas and opinions from others to quickly accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance
Thoroughness:
Intermediate (I): Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs, and applies quality checks prior to work submission
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit **************************************
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Drug Corporation
Auto-ApplyBiomedical Technician / Equipment Support Specialist - Information Systems
Remote support specialist job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center 1900 E Main St
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $75,000 - $90,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
Support Tech - Tier 1
Remote support specialist job in Lafayette, IN
In this role you will: - Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards. - Develop and implement effective documentation and procedures for the repair or setup processes.
- Ensure that established technical goals are met or exceeded.
- Responsible for configuration and installation of client workstations.
- Confer with clients to resolve complaints on technical issues.
- Ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures.
- Be on-call 24/7 for technical problems related to customer and/or internal problems. There is an On-Call rotation between technicians.
- Prepare and maintain written operations manual(s) as pertains to the technical support.
- Complete one (1) blog entry every two weeks for web site.
- Regular attendance and punctuality is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
- Work cooperatively with other employees to further the mission of the organization and achieve its goals.
- Be able to drive or arrange to independently transport self to and from tech calls or other meetings at client locations.
- Have the capability to receive text messages and company email account on mobile phone.
- Perform all other essential functions as assigned by the Quality Team.
IT Support Tech
Remote support specialist job in Waynetown, IN
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Job Summary
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Job Description
Additional Job Details
Support & Production - S2 Organizational Impact • Works to deliver on day-to-day objectives with moderate impact on achievement of results for the team • Work consists of tasks that are typically routine, with some deviation from standard practice • Works under moderate supervision for routine tasks • May seek advice of more senior employees in the same team Communication & Influence • Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity • Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems • May be required to highlight areas of concerns/problems to supervisor in own team • Daily challenges are generally routine, but may require interpretation of procedures or policies to resolve problems Leadership & Talent Management • May provide guidance or assistance to new or entry-level employees Knowledge & Experience • Requires basic job knowledge of systems and procedures obtained through prior work experience or education • Requires a minimum of 3 years of experience. May require vocational or technical education
Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: ****************************************************************
Work Shift Schedule
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
Auto-ApplyBiomedical Technician/Equipment Support Specialist-Information Systems
Remote support specialist job in Danville, IL
Veterans Engineering is seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Requirements
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
Auto-ApplyIT Support Associate
Remote support specialist job in Whitestown, IN
Scope: The IT Support Specialist provides frontline technology support to staff, ensuring smooth day-to-day functioning of the IT department. This role assists the IT Manager with helpdesk requests and technical troubleshooting.
This role is ideal for a technically savvy, hands-on problem solver. The IT Support Specialist is an essential team member who ensures staff have the tools, processes, and environment they need to thrive.
Reports To: Vice President of Operations
Location: Whitestown, IN, United States
A Little About Us: PreBorn! is a national leader, operator & grant maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower centers through training, consultations, and equipment to help rescue babies and bring mothers and their families to the saving knowledge of Christ.
We are a Christ-centered and -directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a family that looks like heaven; we have people from all diverse backgrounds united through our love for Christ and our love for life.
Character Qualities:
· Detailed
· Teachable
· Takes initiative and ownership
· Diligent
· Integrous
· A “people person”
· Respectful
· Quick learner
Qualifications and Experience: Required
· 1-3 years of IT helpdesk or technical support experience.
· Strong problem-solving and troubleshooting skills with hardware, software, and common office technologies.
· Excellent communication skills and a service-oriented mindset.
· Ability to manage multiple tasks and priorities in a fast-paced environment.
Preferred
· Experience supporting process rollout or project coordination.
· Nonprofit, mission-driven organization experience.
· Familiarity with Microsoft 365, Google Workspace, or similar productivity suites.
Key Responsibilities · Serve as the first point of contact for staff helpdesk requests (hardware, software, accounts, printers, connectivity, etc.).
· Assist with workstation setup, configuration, and maintenance for new and existing employees.
· Support the IT Manager with technology updates, inventory management, and user account administration.
· Document IT support requests and resolutions in the ticketing system.
· Provide basic training and guidance to staff on software and technology tools.
Work Environment & Benefits
- Full-time, on-site position (some flexibility may be available depending on organizational needs).
- Standard office environment with occasional physical work (lifting, assembling, moving).
- Comprehensive benefits package including health insurance, retirement plan, and paid time off.
MISSION PRE-BORN INC is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
3rd Shift Field Specialist
Remote support specialist job in Lafayette, IN
Job DescriptionBenefits/Perks
Competitive Pay
Overtime
Corporate Housing
Interstate Parking Management LLC is seeking a highly motivated and customer-oriented professional to join our team. The ideal candidate will play a key role in ensuring efficient parking operations, delivering exceptional customer service, and maintaining a safe, well-organized parking environment.
Responsibilities:
Oversee daily parking facilities, including monitoring entry and exit points.
Assist customers with inquiries, payments, and parking issues.
Enforce parking regulations and ensure compliance with company policies.
Maintain cleanliness and orderliness in the parking area.
Report any maintenance or security concerns to management.
Qualifications:
Valid Drivers License
Strong communication and customer service skills.
Ability to work independently and handle stressful situations professionally.
Basic knowledge of payment and parking enforcement procedures is a plus.
Must be able to lift 50lbs.
Excellent work ethic, communication skills, time management skills, and attention to detail.
High school diploma or equivalent preferred.
IT Manufacturing Support Specialist
Remote support specialist job in Kokomo, IN
CDI Corporation is a multinational company providing engineering, information technology and staffing services to clients in a range of industries including energy, chemical, aerospace, defense, transportation and financial services.
Job Description
Job Responsibilities:
Candidates should be available to work all shifts including weekends.
Provide infrastructure and process support for ITM manufacturing plant operations, including the implementation of corporate sponsored applications that are critical to meeting the plants SQDCM (Safety, Quality, Delivery, Cost, and Morale) objectives.
Duties include all aspects of ITM plant support including, plant floor applications and machine controls.
Local and wide area network administration, Microsoft office, active directory and Windows level one support.
Provide line of business support by interfacing with both plant and IT management to obtain business requirements and resolving related issues.
Realize ITM governance by maintaining and enforcing ITM standards and guidelines within the local IT infrastructure
Job Requuirements:
Experience supporting infrastructure and plant floor production hardware.
Good understanding of Microsoft Active Directory, Office Suite, and Windows.
Experienced in providing level one technical support of Ethernet networks including switches, computers, printers, and servers, wireless devices, and knowledge of data highway networks.
Experience working with a database systems (and SharePoint a +)
Needs to come from a plant or manufacturing environment- (NOT a CORPORATE environment)
Candidate must be able to work any day/any shit. Will be paid for OT for anything over 40 hours a week. There will be OT.
Qualifications
Has atleast a year of experience working in a Plant Manufacturing Environment
Additional Information
Oz Tenedor - Senior Technical Recruiter
Hi-Tech Solutions, Inc. (HTS)
2 Mid America Plaza Suite 630, Oakbrook Terrace, IL 60181
W: ************
Specialist-Behavioral Health Support BS
Remote support specialist job in West Lafayette, IN
Specialist - Behavioral Health Support BS
Shift: Full-Time Days
Join Our Growing Pediatric Integrated Behavioral Health (Peds IBH) Team!
Indiana University Health is seeking a compassionate and dedicated Behavioral Health Support Specialist with a bachelor's degree in Social Work, Psychology, Human Services, or a related field. This role provides vital behavioral health support in collaboration with primary care providers and licensed behavioral health clinicians, ensuring safe, timely, and effective patient care.
The BH Support Specialist will be a key member of the expanding Pediatric IBH team, working within pediatric and primary care settings to address anxiety, depression, and behavioral concerns in children and adolescents. This clinical role collaborates with the primary care team to deliver evidence-based behavioral health interventions. Weekly supervision with licensed behavioral health clinicians will support your patient care activities. We are seeking candidates with strong problem-solving skills, excellent communication, and a commitment to delivering exceptional care to patients and families.
Position Overview:
The BH Support Specialist will:
Facilitate patient involvement in treatment and education within a collaborative outpatient setting
Serve as a liaison among medical and nursing staff, patients, families, and external agencies
Conduct mental health triage of patients upon provider referral, under supervision of licensed behavioral health professionals
Identify psychosocial risk factors by evaluating prior functioning, social support systems, reactions to illness, and coping abilities
Perform individual, group, and family behavioral health interventions using evidence-based models appropriate for the level of care
Communicate and collaborate with healthcare team members to ensure patients receive the right services at the right time
Support utilization review and discharge planning through clinical supervision and team staffing
Serve as a primary contact for cases involving child abuse/neglect, elder abuse/neglect, institutional abuse, and domestic violence
Act as a liaison with Indiana University Health and local protective services (APS/CPS)
Assist in facilitating psycho-educational groups and therapeutic interventions
Maintain principles and techniques of crisis intervention and de-escalation to ensure safety and support during acute situations
Develop and maintain strong working relationships with community agencies, law enforcement, schools, and healthcare teams
Qualifications & Requirements:
Education: Bachelor's Degree in Social Work, Psychology, Human Services, or a related mental health field required.
Experience: 0-3 years relevant healthcare, mental health, or community experience preferred.
Licensure:
For BSW applicants: Must obtain a 12-month temporary license to be compliant until passing the licensing exam. We can require the temporary license be obtained prior to the start date, which candidates can typically do within one week.
For other degrees: Must have a license in accordance with Indiana state code IC 25-23.6-4-1.
Certifications:
Crisis intervention certification may be required.
BLS certification may be required.
Skills & Knowledge:
Knowledge of therapeutic interventions, multidisciplinary collaboration, and psycho-educational group facilitation.
Understanding of legal mandates related to child and adult protective services.
Principles of growth and development across the lifespan, including end-of-life care.
Ability to implement crisis intervention and de-escalation techniques effectively.
Ability to create a safe, supportive environment and instruct patients in daily activities and programming.
Basic proficiency in Electronic Medical Records (EMR) and MS Office (Word, Excel, PowerPoint).
Strong relationship-building skills with community agencies, law enforcement, schools, and healthcare teams.
Why Join IU Health?
Become a vital part of a dedicated pediatric behavioral health team committed to delivering compassionate, evidence-based care. We offer opportunities for professional growth, mentorship, and making a positive impact on the lives of children, adolescents, and their families.
To learn more about our benefits, visit: IU Health Benefits
Interested?
Apply today to join IU Health West Lafayette as a Behavioral Health Support Specialist and contribute to exceptional mental health care for youth and families!
Auto-Apply25U Signal Support Systems Specialist
Remote support specialist job in Kokomo, IN
Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level maintenance on authorized signal equipment; and installing, operating, and maintaining radio and data distribution systems.
Advanced team members supervise and train other Soldiers; maintain and install signal support systems and terminal devices; provide technical assistance and training for automation and communications equipment; prepare maintenance and supply requests for unit-level signal support; and operate and perform preventative maintenance checks and services on assigned vehicles.
Job Duties
* Maintain radio and data distribution systems
* Perform signal support functions and technical assistance for computer systems
* Provide technical assistance and training for local area networks
* Maintenance for equipment, terminal devices, assigned vehicles, and power generators
Some of the Skills You'll Learn
* Mechanical and electrical principles
* Preventive maintenance procedures
* Line installation and wiring techniques
* Communication security policies and procedures
Helpful Skills
* Interest in working with electronic equipment
* Interest in problem solving
Through your training, you will develop the skills and experience to enjoy a civilian career with companies that produce communications and electronic equipment. Additional study and two years of electronics experience will also qualify you for certification as an Associate Certified Electronics Technician.
Earn While You Learn
Instead of paying to learn these skills, get paid to learn. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance.
Job training for Signal Support Systems Specialists consists of 10 weeks of Basic Training, where you'll learn basic Soldiering skills, and 18 weeks of Advanced Individual Training (AIT) which will include a combination of hands-on and classroom training.
Senior Enterprise Site Support Engineer
Remote support specialist job in Whitestown, IN
Job Description
About ITS Logistics
Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.
At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.
We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! *********************
About The Position
We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team in Whitestown, Indiana. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting. This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.
Principle Accountabilities
- Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
- Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
- Effectively communicate status of reported problems to all necessary parties.
- Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
- Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
- Documents troubleshooting steps, communications, and resolution details in tickets for future review.
About The Requirements
The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include:
Desired Technical Skills
- Working knowledge of Microsoft Windows desktop systems.
- Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
- Working knowledge of Azure hosted environments, and Intra (AzureAD) as well as legacy Active Directory and Windows server technologies.
- Ability to absorb and retain information quickly.
- Strong attention to detail.
- Prior Help desk experience is a plus.
- Working knowledge of Microsoft Intune is a plus.
People Skills
- The ability to present information in a user-friendly language.
- Exceptional customer service skills.
- Experience working in a team-oriented collaborative environment.
- Strong interpersonal, verbal, and written communication skills.
- Excellent telephone communication skills.
Caregiver Lead/Direct Support Lead
Remote support specialist job in Crawfordsville, IN
Our Company
ResCare Community Living
Are you driven to serve and help others in your community? Caregivers and Direct Support Professionals (DSP) are the heart of our company with their compassion, dependability, and care. If you want to make an impact by helping people live their best life, read more below and apply today!
Responsibilities
Collects and reports management information to ensure continuous evaluation and improvement of operations
Works to create a positive work environment and proper deployment of direct care workers
Reports safety and maintenance concerns as needed and Addresses and corrects health, safety, and environmental concerns
Implements fiscal processes and loss control programs to ensure appropriate allocation of financial resources
Completes all required documentation in a timely manner
Monitors the budgets and finances of the person (s) served
Coaches and mentors support staff and attends and participates in announced meetings
Successfully completes all necessary training in a timely manner
Other duties as assigned
Qualifications
Experience in providing services and supports to individuals with intellectual and developmental disabilities, or related disorders preferred
Minimum age requirement is 18 years
Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
Capable of working responsibly with highly confidential information
Must be able to work independently as well as part of a team
Must meet all agency requirements for pre-employment as required by Company and/or State regulations
High school diploma or General Education Diploma. Exceptions to educational requirements must comply with state law and regulations
Valid driver's license from state of residence with a satisfactory driving record as defined by Company's vehicle policy and/or liability insurance carrier (as applicable per program requirements)
About our Line of Business ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit ******************************* Follow us on Facebook and LinkedIn.
Salary Range USD $17.00 - $20.00 / Hour
Auto-ApplyIT Operations Technician
Remote support specialist job in Crawfordsville, IN
**Empower IT Excellence - Join Our Team!** **IT Operations Technician** Start: **ASAP** Contract Length: **6 months to start, possible to extend** Shift: **Day** Pay: **$28.00 - $31.50 per hour (depending on experience)**
**Basic Job Functions:**
Seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise wide systems as well as supporting internal IT partners across the enterprise.
**Duties of this role include, but is not limited to:**
- Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person
support to onsite employees and remote support to other locations
- Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware
and peripherals for timely disposition
- Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
- Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones,
printers, conference room, servers, access control systems and network devices
- Create and support user account and group membership setups
- Procure, setup, configure, distribute and troubleshooting of all mobile devices
- Work on projects and perform other duties as assigned
- Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Safety is the most important part of all jobs within COMPANY; therefore, candidates must be able to demonstrate the
ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
**Minimum Qualifications:**
- 1-2+ years technical experience supporting users with items such as computers/laptops, desk phones, mobile
phones, printers
- IT related associate degree, or Equivalent combination of experience and education will also be
considered.
**Detailed Selection Criteria:**
- Problem Solving - Identifying problems and analyzing or reviewing related information to develop and
evaluate options and implement solutions.
- Technical Ability - Knowledge of the practical application of technology. This includes applying principles,
techniques, procedures, and equipment to the work at hand.
- Organizing, Planning, Prioritizing Work - Developing specific goals and plans for prioritizing, organizing,
and accomplishing individual work and the work of the team.
- Communication Skills - The ability to give full attention to what others are saying and communicating
information so that others will understand.
- Accountability & Dependability - Displays responsibility, reliability, is committed to fulfilling work obligations and can hold others accountable for desired results.
- Customer Service - Supporting internal customer needs and requests for help in a timely and effective manner.
- Teamwork - Working as part of a coordinated effort with others to achieve a common goal.
- Independence - Ability to work efficiently with minimal oversight.
**Preferred Qualifications:**
- Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
- Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
- Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security
systems/cameras/badges
- Experience with workstation imaging software and an MDM solution such as Intune
- Experience in a heavy industrial setting
- Customer support or helpdesk experience
- IT certifications, such as a current CompTIA A **Take Your IT Career to the Next Level - Apply Now!**
**Pay Details:** $28.00 to $31.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *****************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Tier 2 Technical Support
Remote support specialist job in Lafayette, IN
located in Lafayette, Indiana
In this role you will:
located in Lafayette, Indiana
In this role you will:
Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.
• Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes.
• Directly responsible for configuration and installation of client workstations.
• Will confer with clients to resolve complaints on technical issues.
• Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures.
• Will be on-call 24/7 for technical problems related to customer and/or internal problems.
• Prepare and maintain written operations manual(s) as pertains to the technical support.
• Complete one (1) blog entry every two weeks for Abstract's web site.
• Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity.
• Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations.
• Must have text message and email capable mobile phone.
• Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
• Work cooperatively with other employees to further the mission of the organization and achieve its goals.
• Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.
Biomedical Technician / Equipment Support Specialist - Level III
Remote support specialist job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician to join our company's dynamic team. As a Biomedical Equipment Technician, you will play a crucial role in ensuring the reliability, functionality, and safety of medical equipment at the VA. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and working with Cerner integration. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Conduct electrical safety inspections to identify and address potential hazards associated with medical equipment operation, cords, and plugs.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of test equipment.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
Level III Experience - A minimum of five years of hospital or healthcare experience performing medical equipment maintenance.
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $63,000 - $78,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
Biomedical Technician/Equipment Support Specialist
Remote support specialist job in Danville, IL
Veterans Engineering is seeking a dedicated and skilled Biomedical Technician/Equipment Support Specialist II to join our growing team in the Management Consulting industry. In this role, you will leverage your technical knowledge and hands-on experience to support biomedical equipment and systems across various healthcare environments. You will be responsible for the installation, maintenance, and repair of complex medical devices, ensuring they operate safely and efficiently to improve patient care. Our ideal candidate is an innovative problem solver with a strong understanding of biomedical technology, capable of working both independently and collaboratively within a team. You will play a crucial role in training healthcare staff on the proper use of equipment while maintaining compliance with FDA regulations and industry standards. As part of our commitment to supporting veterans and their families, we value diversity and inclusivity within our workforce, and we encourage candidates with a military background to apply. This position offers competitive compensation, benefits, and opportunities for growth within our expanding organization.
Responsibilities
Install, calibrate, and maintain biomedical equipment to ensure optimal performance.
Perform routine inspections, diagnostics, and preventive maintenance on a variety of medical devices.
Troubleshoot and repair equipment failures, documenting issues and resolutions for compliance purposes.
Provide technical support to healthcare staff, offering training and guidance on proper equipment usage.
Ensure all biomedical equipment meets safety standards and regulations set by the FDA and other governing bodies.
Maintain accurate records of maintenance activities and service reports in adherence to healthcare facility quality assurance measures.
Collaborate with cross-functional teams to implement new technologies and improve equipment performance across the organization.
Requirements
A two-year associate degree or higher in an applied science or equivalent military training.
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of test equipment.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
A minimum of 5 years of hospital or healthcare experience performing medical equipment maintenance.
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
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