Restaurant associate vs customer service and serving

Differences between restaurant associate and customer service and serving duties and responsibilities

Restaurant associate example responsibilities.

• Manage staff by teaching them the correct procedures along with making sure they are working up to Marriott standards.
• Uphold professional image, including restaurant cleanliness and appearance standards.
• Develop ability to communicate to a variety of personalities of guests and employees while serving culinary indulgences
• Review and evaluate HACCP documents, create corrective action documentation for HACCP errors.
• Cut and chop food items and cook on a grill or in fryers.

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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