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The differences between retention specialists and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention specialist and a client service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for a retention specialist include customer service, outbound calls and powerpoint. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Retention Specialist | Client Service Specialist | |
| Yearly salary | $37,175 | $40,043 |
| Hourly rate | $17.87 | $19.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,631 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Retention specialists and client service specialists have different pay scales, as shown below.
| Retention Specialist | Client Service Specialist | |
| Average salary | $37,175 | $40,043 |
| Salary range | Between $28,000 And $48,000 | Between $26,000 And $61,000 |
| Highest paying City | Los Angeles, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Adobe | Moody's |
| Best paying industry | Finance | Finance |
There are a few differences between a retention specialist and a client service specialist in terms of educational background:
| Retention Specialist | Client Service Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retention specialists' and client service specialists' demographics:
| Retention Specialist | Client Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |