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The differences between retention specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention specialist and a resolution specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for a retention specialist include customer service, outbound calls and powerpoint. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Retention Specialist | Resolution Specialist | |
| Yearly salary | $37,175 | $38,984 |
| Hourly rate | $17.87 | $18.74 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,631 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 45% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Retention specialists and resolution specialists have different pay scales, as shown below.
| Retention Specialist | Resolution Specialist | |
| Average salary | $37,175 | $38,984 |
| Salary range | Between $28,000 And $48,000 | Between $26,000 And $57,000 |
| Highest paying City | Los Angeles, CA | Ewing, NJ |
| Highest paying state | California | Connecticut |
| Best paying company | Adobe | IBM |
| Best paying industry | Finance | Finance |
There are a few differences between a retention specialist and a resolution specialist in terms of educational background:
| Retention Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retention specialists' and resolution specialists' demographics:
| Retention Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |