Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between retention specialists and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a retention specialist and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for a retention specialist include customer service, outbound calls and powerpoint. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.
| Retention Specialist | Retention Representative | |
| Yearly salary | $37,175 | $50,753 |
| Hourly rate | $17.87 | $24.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,631 | 220,352 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Retention specialists and retention representatives have different pay scales, as shown below.
| Retention Specialist | Retention Representative | |
| Average salary | $37,175 | $50,753 |
| Salary range | Between $28,000 And $48,000 | Between $40,000 And $63,000 |
| Highest paying City | Los Angeles, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Adobe | Forward |
| Best paying industry | Finance | Technology |
There are a few differences between a retention specialist and a retention representative in terms of educational background:
| Retention Specialist | Retention Representative | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retention specialists' and retention representatives' demographics:
| Retention Specialist | Retention Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.0% Female, 63.0% | Male, 38.5% Female, 61.5% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |