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The differences between returns specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a returns specialist and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $33,064 average annual salary of a returns specialist.
The top three skills for a returns specialist include data entry, customer service and RMA. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Returns Specialist | Customer Relations Specialist | |
| Yearly salary | $33,064 | $37,827 |
| Hourly rate | $15.90 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 49,024 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A return specialist is responsible for doing all company returns and giving refunds. They process accurate and timely returns. They work together with the customer care team and report to the compliance director. They are supposed to develop and maintain customer satisfaction. Their duties and responsibilities include processing all returns and refunds according to regulations, maintaining accurate and detailed reports, and providing additional support when needed.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Returns specialists and customer relations specialists have different pay scales, as shown below.
| Returns Specialist | Customer Relations Specialist | |
| Average salary | $33,064 | $37,827 |
| Salary range | Between $25,000 And $42,000 | Between $27,000 And $52,000 |
| Highest paying City | - | Columbia, MD |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Deloitte |
| Best paying industry | - | Automotive |
There are a few differences between a returns specialist and a customer relations specialist in terms of educational background:
| Returns Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 36% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between returns specialists' and customer relations specialists' demographics:
| Returns Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 18.9% Asian, 7.0% White, 57.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |