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Sales support engineer vs sales support technician

The differences between sales support engineers and sales support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a sales support engineer, becoming a sales support technician takes usually requires 2-4 years. Additionally, a sales support engineer has an average salary of $78,335, which is higher than the $59,559 average annual salary of a sales support technician.

The top three skills for a sales support engineer include CRM, product line and sales process. The most important skills for a sales support technician are customer service, product knowledge, and inbound calls.

Sales support engineer vs sales support technician overview

Sales Support EngineerSales Support Technician
Yearly salary$78,335$59,559
Hourly rate$37.66$28.63
Growth rate6%4%
Number of jobs118,608177,065
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 51%
Average age4447
Years of experience64

Sales support engineer vs sales support technician salary

Sales support engineers and sales support technicians have different pay scales, as shown below.

Sales Support EngineerSales Support Technician
Average salary$78,335$59,559
Salary rangeBetween $52,000 And $116,000Between $33,000 And $106,000
Highest paying CityFort Collins, CONew York, NY
Highest paying stateVirginiaConnecticut
Best paying companyAgilent TechnologiesApple
Best paying industryEnergy-

Differences between sales support engineer and sales support technician education

There are a few differences between a sales support engineer and a sales support technician in terms of educational background:

Sales Support EngineerSales Support Technician
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 51%
Most common majorElectrical EngineeringBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Sales support engineer vs sales support technician demographics

Here are the differences between sales support engineers' and sales support technicians' demographics:

Sales Support EngineerSales Support Technician
Average age4447
Gender ratioMale, 84.8% Female, 15.2%Male, 76.4% Female, 23.6%
Race ratioBlack or African American, 1.6% Unknown, 6.2% Hispanic or Latino, 8.0% Asian, 8.2% White, 75.7% American Indian and Alaska Native, 0.3%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2%
LGBT Percentage7%6%

Differences between sales support engineer and sales support technician duties and responsibilities

Sales support engineer example responsibilities.

  • Manage inbound domestic and international logistics and domestic shipping with respect to carrier selection, forwarding, brokering and expediting.
  • Complete RFP responses with technical specs for project hardware.
  • Assist with HVAC design-build for several high profile projects :.
  • Prepare cost estimates and scheduling for plan and spec HVAC projects.
  • Used Microsoft CRM to document activities of customer issues from start, to resolution.
  • Retain existing clients and perform cold calls to potential new clients and keep record in CRM database.
  • Show more

Sales support technician example responsibilities.

  • Manage the maintenance, repair, and operation of POS equipment.
  • Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
  • Preform transfer on phone numbers and set-up of VOIP phone services
  • Assist in creating Linux FTP servers and solving internal networking issues.
  • Assist with router setup and acquiring and IP address for Intranet and Internet.
  • Train client in POS operations and tasks; share knowledge of software capabilities.
  • Show more

Sales support engineer vs sales support technician skills

Common sales support engineer skills
  • CRM, 9%
  • Product Line, 5%
  • Sales Process, 5%
  • Trade Shows, 4%
  • Engineering Support, 4%
  • Customer Support, 4%
Common sales support technician skills
  • Customer Service, 20%
  • Product Knowledge, 18%
  • Inbound Calls, 4%
  • Customer Support, 4%
  • IP, 4%
  • Technical Sales Support, 3%