Senior customer care specialist vs customer care supervisor

The differences between senior customer care specialists and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior customer care specialist, becoming a customer care supervisor takes usually requires 4-6 years. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $35,288 average annual salary of a senior customer care specialist.

The top three skills for a senior customer care specialist include inbound calls, HIPAA and SR. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Senior customer care specialist vs customer care supervisor overview

	Senior Customer Care Specialist	Customer Care Supervisor
Yearly salary	$35,288	$42,702
Hourly rate	$16.97	$20.53
Growth rate	-4%	-4%
Number of jobs	196,995	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Average age	40	47
Years of experience	12	6

Senior customer care specialist vs customer care supervisor salary

Senior customer care specialists and customer care supervisors have different pay scales, as shown below.

	Senior Customer Care Specialist	Customer Care Supervisor
Average salary	$35,288	$42,702
Salary range	Between $25,000 And $48,000	Between $30,000 And $59,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between senior customer care specialist and customer care supervisor education

There are a few differences between a senior customer care specialist and a customer care supervisor in terms of educational background:

	Senior Customer Care Specialist	Customer Care Supervisor
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Senior customer care specialist vs customer care supervisor demographics

Here are the differences between senior customer care specialists' and customer care supervisors' demographics:

	Senior Customer Care Specialist	Customer Care Supervisor
Average age	40	47
Gender ratio	Male, 32.0% Female, 68.0%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 6.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between senior customer care specialist and customer care supervisor duties and responsibilities

Senior customer care specialist example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Senior customer care specialist vs customer care supervisor skills

Common senior customer care specialist skills

Inbound Calls, 13%
HIPAA, 12%
SR, 7%
Customer Complaints, 7%
Outbound Calls, 6%
Customer Satisfaction, 5%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Senior Customer Care Specialist
Senior Customer Care Specialist vs Customer Care Supervisor

Updated January 8, 2025

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