Senior customer support analyst vs analyst lead

Differences between senior customer support analyst and analyst lead duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Show more

Analyst lead example responsibilities.

• Lead technical development team using Java technologies to create web applications.
• Lead release and installation efforts for software and hardware releases through different phases of the SDLC.
• Manage and design SharePoint as a pseudo-admin.
• Manage SharePoint project database and maintain project records.
• Design system architecture for managing and deploying distribute databases to sales representatives.
• Standardize the OS environment enterprise-wide, resulting in a highly available and easily manage and support system.
Show more