Senior customer support analyst vs certified medical technician

Differences between senior customer support analyst and certified medical technician duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Certified medical technician example responsibilities.

• Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
• Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
• Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
• Perform first aid and apply CPR when necessary.
• Perform first aid or CPR during medical emergencies until paramedics arrive.
• Assist the residents in their ADL needs and prepare their meals.
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