Senior customer support analyst vs customer service analyst

Differences between senior customer support analyst and customer service analyst duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Customer service analyst example responsibilities.

• Manage produce cleanliness and preparation.
• Use windows remote control to solve problems when phone help is inadequate.
• Lead client s data migration into product solution and lead QA efforts.
• Devise training modules and PowerPoint presentations to ensure teams remain accurate and skil.
• Install, train and support POS software/hardware including gas pump interface and scanning.
• Conduct research in RDMS systems using quantitative/statistical models develop in SAS & SQL programming software.
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