Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior customer support analysts and customer support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior customer support analyst and a customer support engineer. Additionally, a senior customer support analyst has an average salary of $93,383, which is higher than the $82,674 average annual salary of a customer support engineer.
The top three skills for a senior customer support analyst include provide technical assistance, customer support and SQL. The most important skills for a customer support engineer are customer support, technical support, and customer service.
| Senior Customer Support Analyst | Customer Support Engineer | |
| Yearly salary | $93,383 | $82,674 |
| Hourly rate | $44.90 | $39.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 88,325 | 138,641 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior customer support analysts and customer support engineers have different pay scales, as shown below.
| Senior Customer Support Analyst | Customer Support Engineer | |
| Average salary | $93,383 | $82,674 |
| Salary range | Between $66,000 And $130,000 | Between $59,000 And $114,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Washington |
| Best paying company | - | Nokia |
| Best paying industry | - | Technology |
There are a few differences between a senior customer support analyst and a customer support engineer in terms of educational background:
| Senior Customer Support Analyst | Customer Support Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between senior customer support analysts' and customer support engineers' demographics:
| Senior Customer Support Analyst | Customer Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 53.7% Female, 46.3% | Male, 85.8% Female, 14.2% |
| Race ratio | Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 9.7% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 15.0% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |