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The differences between senior customer support analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior customer support analyst and a desktop support analyst. Additionally, a senior customer support analyst has an average salary of $93,383, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a senior customer support analyst include provide technical assistance, customer support and SQL. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Senior Customer Support Analyst | Desktop Support Analyst | |
| Yearly salary | $93,383 | $48,674 |
| Hourly rate | $44.90 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 88,325 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior customer support analysts and desktop support analysts have different pay scales, as shown below.
| Senior Customer Support Analyst | Desktop Support Analyst | |
| Average salary | $93,383 | $48,674 |
| Salary range | Between $66,000 And $130,000 | Between $36,000 And $65,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Cambridge Associates |
| Best paying industry | - | Finance |
There are a few differences between a senior customer support analyst and a desktop support analyst in terms of educational background:
| Senior Customer Support Analyst | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between senior customer support analysts' and desktop support analysts' demographics:
| Senior Customer Support Analyst | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 53.7% Female, 46.3% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 11.5% Unknown, 5.0% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |