Senior customer support analyst vs senior support analyst

Differences between senior customer support analyst and senior support analyst duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Senior support analyst example responsibilities.

• Maintain communication with management regarding performance metrics and achieve SLA's.
• Manage client expectations, ensuring timely resolution and business- friendly updates to meet establish SLA and maintain client satisfaction.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Perform on-site service calls and troubleshot Citrix environment issues.
• Remedy to log service calls and update ticket information.
• Develop Unix shell scripts and PL/SQL procedures to transfer data across databases.
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