Senior customer support analyst vs senior support specialist

Differences between senior customer support analyst and senior support specialist duties and responsibilities

Senior customer support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Assist with training, scheduling, reporting, one-on-one coaching (QA) and mentoring of junior staff.
• Work with managers, MRE and QA on identifying, documenting and communicating resolutions relate to new releases.
• Maintain and troubleshoot software and hardware configuration for dedicate customers.
• Maintain quality data in SharePoint database and CRM SalesLogix system.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
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Senior support specialist example responsibilities.

• Manage UNIX OS technical documentation and marketing materials.
• Maintain desktop encryption keys for all company laptops.
• Implement desktop and laptop encryption applications in NY area offices.
• Oversee the backing up of company data and creation of PC images for each type of machine.
• Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
• Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
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